Great walkable location, good complimentary breakfast, overall nice clean hotel

Our disappointments concerned miscommunications about the hotel. I was not made aware that the only parking option was valet parking at $57 per night plus tips. We were also excited about the indoor pool, which the receptionist told us was open until 11pm, but when we got there at 9:35 pm the card reader wouldn't unlock for us even though the sign said it closed at 10pm, so we're still not sure when the pool actually closed. Furthermore, Booking.com advertised the pool as heated, but when we finally entered the pool the next day the pool water was ice cold and the room itself was cool as well, so the pool wasn't comfortable enough for use.

Room was great and well-kept. Glad there was a mini fridge so we could store our own drinks. Built in Chromecast in the TV was also a huge plus so we could stream whatever we liked. Air conditioning was also working awesome which was a plus while it was 90+ outside.

Only major complaint was if you weren't downstairs at the breakfast buffet right when it opened in the morning it was a bit of a madhouse to get anything. Some food items would be out and as soon as they were refilled by staff people would borderline shove you out of the way for them. Not sure if there's a way to better organize a line to force people through the buffet in a more orderly fashion.

The front desk staff provided exceptional service from the moment I arrived, handling my early luggage storage and post-checkout bags seamlessly, securely, and free of charge. Their accommodating attitude and helpfulness with information about the hotel and area were much appreciated. The elevators were prompt and not crowded, while the breakfast offered a great variety of hot and cold food, with fresh coffee and ample seating. Overall, everything was clean and well-maintained, leaving a strong impression and ensuring I will stay again.

I encountered two minor issues: the stairs open to the front street, which isn’t ideal in the rain, and the water in my room took a quite while to warm up and didn't get very hot, but it was still comfortable for a shower.

The breakfast food was good quality (steel cut oatmeal, whole grain bread, freshly cut fruit.) But exactly the same stuff every day. We were there for 6 days. Staff were helpful and friendly. The room was cleaned well daily. The location is excellent within walking distance of many restaurants, music venues, and funky places. The capitol bridge with the roosting bats is only 3 blocks away.

Decided not to rent a car since overnight parking is exorbitant. Public transportation in Austin sucks. Busses were like unicorns, there is a light rail but I couldn't tell where it went and why. Had to Uber to anywhere further than 1.5 miles.

The breakfast was fresh, plentiful and provided a lot of options, The location was great and within walking distance of most attractions. The staff was friendly and knowledgeable.

The overall cleanliness of the hotel is perfect. It could be due to lack of staffing but housekeeping would arrive at our room each day as we were showering and getting ready to go out for dinner. Usually between 5-6 pm. The housekeeping cart was on our floor when we left in the morning and we typically were out for the day so not sure why we were prioritized at the end of the day. This left our room without being cleaned for 4 days. We were able to get fresh towels. It seemed very unconventional. We did let the front desk know.

The location of the hotel was very close to the convention center. The room was quiet, comfortable and clean, daily cleaning was good. My room was at 17th floor with a beautiful city view.

There was no complimentary coffee throughout the day, since the hotel was selling starbucks coffee. There was no water refill center, you have to ask the bar personel every time so that they will fill up your water bottle. The breakfast was ok.

The staff is friendly and inviting. They go above and beyond to meet guests needs. Breakfast is included and has comprehensive buffet options (the best breakfast is served in the weekends). The rooms are big which allowed us to have other conference attendees over without feeling crammed. It's right next to a market in case you need water, juice, or a late night sandwich. I'd also 1 block away from PF Changs, local Thai spot, coffee shop, and brunch spot. Overall, this property is clean and the BEST location for getting a feel of downtown Austin while attending a conference (the convention center is 1 block away so there is no need to spend money on Ubers) or traveling solo.

N/a

Located 2 blocks from the Austin Convention Center and 2 blocks from the 2nd Street restaurant area, the location of the Hyatt Place Hotel is good. There is a Royal Blue Grocery store opposite the hotel. The staff are friendly and the breakfast is plentiful even if the choices are not varied. Room temperature control is not as easy to use as I expected but at least there was air-conditioning. The room floors are mostly wooden as it is advisable to bring slippers as those are not provided. The rooms are decent sized with a sofa/couch area included. The queen sized bed mattress tended to be a bit soft. Pillows were firm enough. There were generous number of lamps in the room. There is decent thai restaurant (Mai Thai) nearby, next to the excellent Revolucion cafe. The famous Gus Fried Chicken restaurant is just 1 block away also.

One of the elevator had some issues and became noisy and shaky whilst moving one night. The loud sounds were quite obvious though the hotel staff werent aware and had to be informed the next day. It was promptly fixed though.

The guest room is at good size and clean. The decoration and facilities are in good condition. The room is quiet and with good sound isolation. All the hotel staff I met were nice and helpful. The breakfast are tasted good, with enough variety. There are several good restaurants and coffee shops just at the opposite side of the street. Supermarkets, like Whole Foods Market and Target, are within 10 min walk. Importantly, the WiFi was expectedly fast. It is good enough for video calls (and youtube). I did not need to wait long for getting the car from valet parking, usually within 5 minutes.

The water of the shower was slow. I find this is quite a common problem at hotels in the US and Canada. This is my only complaint of the guest room. It would be wonderful if free coffee and tea could also be available after breakfast time. Public transport was absence near the hotel, but it is more likely the problem of the whole district / city. Valet parking is not cheap but acceptable.

Overall great value for money. Central location, clean and updated lobby, great buffet breakfast, gym was nice too. Indoor pool water was a bit cold for the kids but otherwise great. Room was clean, spacious and well maintained. Valet parking was the only option but luckily we visited during Thanksgiving so were usually able to find street parking right in front or within two blocks