Breakfast, Clean, location,

There was another group in the pool that began arguing. Screaming and hollering. It began before we even got to the pool. I know this because the guests across the hall from us told us about it. By the time we got there they were screaming and hollering. The manager didn't do anything. They left on their own. There were no pool towels so I went to the desk to get towels and that's when the clerk started venting to me that they had plenty of towels, but the guests that were arguing had used all the towels and had been in the pool since they checked in. It was now after 10 PM

They have a nice friendly staff and clean facility. Hotel is in a good location. Although the pool was under maintenance we were given the opportunity to swim at the hotel next door.

On previous visits here their was a jacuzzi. On this visit we noticed that it had been removed. This was a little disappointing.

Breakfast was great! It's was great to have breakfast @ 5:30 am before heading to the airport for our early flight. I requested for the airport shuttle the night before and after having our breakfast, the shuttle took us to the airport.

There was no bottled water in the room, and I was too tired to request for it at the front desk.

Patrick and the other staff at the desk were really nice and gave excellent service. I was given a really nice upgrade since the room I booked was no longer available, and when the shuttle ran late Patrick offered to take me to the airport himself!!! He made my stay and departure very easy and seamless!

Breakfast was okay, delicious

My bedsheet were smelly. Seems like they were not changed after previous visitor. I kept thinking my toes were smelling but I constantly would take shower before I go to bed and smelled the stinky smell on the beddings. House keeping who change the beddings need to do a better job. How about air freshener too for the rooms, would be more welcoming to have a fresh smell.

BEST PART OF THIS STAY, THE STAFF! EVERY SINGLE PERSON ON THIS PROPERTY WAS SO NICE, HELPFUL, AND FRIENDLY..THE HOUSEKEEPING STAFF ESPECIALLY... NEVER SEEN SUCH A PEPPY CREW READY TO CLEAN!

The bed in my room was ridiculously HARD! SO UNCOMFORTABLE!

Great location for IAH. Indoor pool! Spacious rooms. 12:00 checkout. No rush.

Breakfast. No hot water for tea. Breakfast drinks not where breakfast is served. At 9:00 the scrambled eggs were gone. Breakfast was supposed to be available til 9:30.

The facility was exceptionally clean and quiet. The staff was friendly, courteous and very helpful. Our room was large and very comfortable. I had a staycation with 3 of my grandchildren and they had a blast. They kept saying over and over how much they liked the hotel, pool and breakfast. Parking was also readily available.

I truly have no complaints about our stay.

I appreciated that the room was big, the complimentary breakfast was nice, the staff was nice , and the airport shuttle was very helpful

the towels I was given looked dingy and the furniture in the hotel/hotel room doors are all scratched and messed up

Nice room, clean, and roomy, good breakfast

The room was noisy and there was no shuttle service from the airport as noted in booking.com listing. This was very stressful and frustrating when arriving late in the evening at an unfamiliar airport. plus the extra cost of a UBER