The young lady at the front desk was amazing, we arrived early and she did everything she could to get us into our room early. She was friendly and knowledgeable. The rooms were clean, spacious and everything was in working order. Breakfast had ample options.

The hotel was very nice, I can’t pinpoint anything that was disappointing, personal preference the bed was uncomfortable for my husband but I was fine. Coffee could have been stronger, but again personal preference. Breakfast was a little over done but buffets are hard to keep from over cooking, but the food was good.

Nice location. Clean rooms. Excellent staff.

Facility accepts dogs and dogs barked all during the night. Staff tried to have quests control them but that did not help. Asked for a room away from any dogs but I guess dogs are on all floors.

Location. It’s super close to my brother in law place . We were visiting him for Christmas. Check in was super quick. Staff -very friendly, clean place , clean towels and sheets . That’s all we needed .

Not a thing .

Convenient location, comfortable bed, great room set up (coat hooks + place to put your bag that’s not on the floor), friendly staff.

Some maintenance items could use attention (toilet ran 50% of time).

Great location, rooms were very clean, front desk staff are very friendly.

Breakfast is from 6:30-9:30. I was there at 9:00am. No one was replenishing the food. Housekeeping was down there getting food right after me, so the room guest that came down at 9:10, after them did not get much to eat. My opinion is that, housekeeping should not be allowed to eat the food until breakfast is over. The food should be for the guest since we are the ones paying for it. After 9:30 housekeeping can eat all they want.

Convenient

No TV. So sorry we had to cancel our Monday night stay because still no TV service. We did find another holiday in down road further in troutville. Our cancelation confirmation is 55389873.

Beds were comfortable overall better than I expected from the reviews. I wanted to cancel because of the unfavorable reviews but couldn't without losing the night stay. I was pleasantly pleased with the condition of the hotel. Breakfast was good and hot. The breakfast attendant was a kind and hardworking.

The bathroom could have been a little cleaner. The floors especially needed cleaned better.

Clean room, nice breakfast, comfortable beds, extremely friendly staff

Pool was closed and was not told ahead of time 2nd floor has a weight room and sign says vending as well. There is no vending. We saw it on the way out and it's on first floor. To bad we saw that so late.

Room was excellent especially bathroom size was great. Furnishings were updated and very functional

Original room the lock was not working and it took several attempts and new key cards before we got a different room.

Clean, comfortable, and spacious room.

The three towels were like sand paper, and there wasn't a shower mat for the floor. In addition, not enough lighting near the desk area.