Location. Room was very spacious

Breakfast includes a brown paper bag that you have to choose the night before and then say when you want it delivered or picked up. Less than desirable. I said I needed a 7:00 am pickup and had to wait for staff in lobby to return. We had chosen the microwaveable breakfast sandwich only it wasn’t already warmed. We had to do it and we were checking out. We ended up returning the frozen breakfast sandwich and going without. Requested a printed receipt and the staff member couldn’t figure out how to print it. It was such an early morning delay that we missed our boat reservation for the day.

My husband loved the comfort of the pillows!

The breakfast was poor. We researched several hotels in Leavenworth and decided on Howard Johnson because of the breakfast buffet we expected. In our past stays, it was the best breakfast we've had at any hotel! What we expected to be our breakfast buffet, was not what I would call a breakfast, A snack, maybe. If the breakfast buffet, with its Belgium waffles, sausage, biscuits & country gravy etc returns, then we will return also.

The place had nice large clean rooms. It is walking distance to the village (1/2 mile). The heated indoor pool was very nice. Enjoyed the microwave/refrigerator setup. Elevator for upper floors is good and there is covered parking.

Included Morning breakfast not what was advertised/ expected -breakfast stated in brochure hot breakfast- but we actually just received a bag with the same name either a cereal or frozen sausage sandwich, yogurt and snack bar. I understand why but would have preferred to know this in advance. Also know that there is no cleaning staff for your room during your visit. Most of the staff was nice with the exception of one young lady (wore glasses and a thankfully a mask) who was very curt and condescending. Her rudeness and demeanor certainly was a negative to this trip. Suggest she gets training on interpersonal skills and customer service this will help the overall experience for the guests.

Had a mini kitchenette that had a table w/2 chairs, microwave and mini fridge. Room was very spacious. Spa tub was fabulous. Bed was super comfy.

The only thing I didn't like is that not only in the booking description but also in the in room booklet it states that their is a breakfast buffet with scrambled eggs, biscuits and gravy and etc. Instead of that it's a grab and go breakfast that you order to have delivered to your room or picked up in the lobby. The main reason I chose the hotel was for the breakfast buffet.

The rooms are spacious, clean and comfortable. There is a table, mini fridge and microwave in each room. They also have lamps with a plug-in for your phone. Although the pool is outside, they do cover it with a dome in the winter so it's still open and usable.

Like most hotels, I never understand how they assign rooms. We checked it promptly at check in time and we were assigned rooms on the third floor. This is a three floor hotel with a very slow elevator, so we generally took the stairs. But then, I could use a little more exercise!

The front desk was very friendly and helpful.

I had requested an early check in. When I arrived at the time I mentioned I would arrive, a worker who appeared to not be a front desk person walked by and said, “isn’t check in at 4:00?” Not only was his time wrong but his tone was insinuating I was unaware of the check in time and i was dumb for arriving early. I found this comment unnecessary and rude as I was not pressing or being aggressive, merely I was attempting to check in.

Door to outside - not to a hallway. Big rooms. Very clean. Knowledgeable staff. Elevator. Ice machine. Breakfast menu and delivery to my door - at time I requested. Microwave and fridge. Tub.

Other guests kids running outside the door. Noise of cars outside my window. I was not able to change to bottom floor room, - won't use booking.com again. Had to rent the first movie - I wanted to watch ( i think it should have been free, after 1st movie then charge ) Didn't notice the pool towels.

Loved the location! Just steps away from the center. Our children loved the pool and our oldest in particular loved the candy bowl in the lobby! Great service? Everyone was so friendly and was very helpful when I requested various items. We will be back someday!

My only critique was how thin the floors were. I could hear loud voices and heavy footsteps. But everyone was good about respecting quiet hours , so in the end it wasn’t all bad!

The staff was super friendly. We arrived an hour early and they were able to accommodate an early check-in. They gave us breakfast slips to fill out and I joked to my group about breakfast not being available at 3 a.m. (we were in town to hike the Enchantments), and they said if we filled and delivered the slips early, they would pack and deliver our breakfasts that night! We were super thankful for this. The breakfast options included a Jimmy Dean breakfast croissant or cereal, a Chewy or Nutrigrain bar, and your choice of yogurt, as well as a water or juice. Not the fanciest of breakfasts, but it was quick and hit the spot before our long journey. The hotel is in heart of downtown and close to everything. We walked to both the Alpine roller coaster and out to dinner while we were there.

Our group has no critical feedback. We didn't spend a ton of time in the room, but really enjoyed our stay here!

The clean room, being on the 3rd floor, nice view of mountains, that there's a pool, breakfast and coffee/drinks, friendly staff!

On the 2nd night, we had noisy neighbors late at night, kids screaming/laughing, running up and down the hall way, slamming doors from 10pm-midnight when we finally called the office to complain. (However, after calling the office, staff was nice and handled it where it finally quieted down! Thank you!)