The front desk staff was friendly.

1) The breakfast was mediocre. The sausage was too greasy to eat. The eggs were dry and rubbery. Not sure what the meat hash was. Fruit was straight out of a can. 2) coffee was horrible and undrinkable 3) Very noisy. Kids always running in the hallway. Floors and walls very thin and could hear everything next door and especially upstairs. 4) I never had housekeeping despite asking twice and i stayed for 7 days. I had to bring my towels down to the front desk, wet and dirty. 5) They advertised free shuttle, but did not have a driver. It was not close to the airport as advertised by Booking and had to pay $60 each trip. 6) There was so much chlorine in the pool/ hot tub, it burned our eyes and could not use it.

The in suite kitchen with everything readyto go is really great its cleam . Staff very friendly.

The pool had 2 signs outsid by door that said adult swim 9 to11 pm. It was also posted on website. We were so looking forward to using pool when no children were present. We were informed by staff it closes at9 . Yet signs right outside poolsaid otherwise. Adult swim was one of the reasons we chose this hotel. The hotel was verybusy with lits of kids. Which is wonderful but we wpuld rather not deal with that in pool. So someone needs to change signs n the post online . It was so disappointing. Hoping that other staybridges have adult swim . We ate empty nesters and enjoying it . We love kids . We like a break from them too .

I loved our one bedroom with kitchen and I loved that there was a great areas for grilling! I loved that there’s a social hour !

Needs updating around the property and staff well treated the hotel more like their home than their job. My husband and I heard a lot of stuff we didn’t need to hear! The staff all eat breakfast at hotel and guests get to hear and see all! They do the same for the social hour! They aren’t talking to guests they are socializing with only each other! Very unprofessional and made us feel uncomfortable!

Friendly people work there and are very helpful and fun. The entrance is beautifully decorated for Christmas and the fireplace was going. It made a special holiday time.We were able to bring our dog. The free food is good. It is a safe area to walk the dog with entrances in front and back. Sidewalks and patios were shoveled and bags for picking up after dogs are provided at a dog walking area.

I wish we could have stayed longer !

The room size was spacious. It had an actual closet for clothes! The kitchen area was nice along with a garbage disposal. It came with the needed supplies. While I didn't go swimming, that area looked very clean and was stocked well with pool towels (so many are not). Side note: there have been a few hotels advertising an indoor pool but when you get there, there will be a sign stating it's closed. They are completely pet friendly! No "special" rooms are assigned because people travel with their fur babies. Second side note:. PLEASE people: Make sure you pick up after your pet so nice places such as this aren't forced to change their pet policy!!! Finally, their breakfast buffet is AMAZING! There are several choices between cold cereal; yogurt with 2 kinds of fresh fruit and granola; waffles; toast and bagels; even soy milk is offered! They also have 3 hot chafing dishes with some type of egg, tortillas, sausage or bacon and all the fixings! Everything is fresh thanks to Shell/kitchen person.

Pretty much nothing.

We really enjoyed how clean and quiet the facility was. The king suite we stayed in was spacious and comfortable. The whirlpool was very relaxing. The breakfast was delicious. The price for our stay was very reasonable. A really great find! We would definitely stay there again!

Our room came with towels but no washcloths. Not sure if that's standard practice but it would have been nice to have them. The staff was friendly but one of the staff members was FaceTiming someone while checking us out. She put her phone down while she helped us but it seemed a bit unprofessional.

The breakfast was fabulous! I particularly loved the American style DIY waffles and the many choices of coffee and creamer (very thankful for the decaf!) Some breakfast items just needed to be topped up quicker and the staff could work on their customer service. Instead of saying "It's coming but I'm run off my feet etc etc" just saying "sorry for the wait, but we will have more available in X mins"... it's just more friendly. On another note the room was huge, and the snack shop was fabulous!! I loved that I could get my root beer when I arrived :) The pool was also fabulous although there could be stricter surveillance on it as when we went to go in there was around 7 children in there jumping and diving in so we had to get out. The location was great for us and close to the offices where we were working while we were there. It didn't take too long to get into the centre of Milwaukee either.

mentioned above, but staff could be a little more gentle and pool surveyed a little more.. but otherwise, it was fab! really enjoyed my stay there!

I was a broke down truck driver.. With no idea of when I would be leaving and Vee let me know how ever long it takes.. Her and her staff was there for me . If ever I come thru there again I love to stay there..

No complaints ..

Excellent breakfast and staff...

advertised fireplace and found out it was only for show; no heat on arrival-attended to quickly but never got the thermostats in the bedrooms to work; no ice machine in facility but the ice maker in fridge did make some after a number of hours

Their breakfast is always amazing! Best complimentary meal at any hotel that I've stayed at. Room size is very nice. The location is very close to the interstate as well as other points of interest.

The $150 cleaning fee that's charged. Whew!