Nikki who worked at the front desk around 2 am on October 6th was phenomenal. She is extremely kind, helpful, and professional. She went out of her way and went above and beyond to help my friend and I, and I think She is an amazing part of your team. I would love to see more people like Nikki. She Truly contributed to our overall satisfaction with the hotel. She deserves some sort of recognition or a bonus. She also takes pride in enforcing the rules and the quiet hours in a very respectful way. Super professional employee

No oven in room but no big deal because there was an oven downstairs

Breakfast is waffles, eggs, pastries, bagels, muffins, yogurt, cereal, bananas, oranges, apples, coffee, milk and juice. The rooms are large and well stocked for an extended stay. I was in a king room with kitchenette. The refrigerator is good sized. There was a toaster in the room. The room also has a cooktop and a dishwasher. The sofa bed is reasonably comfortable. The beds are very comfortable. Medium firm. Nice linens.

We had a three day stay. I noticed a moldy smell in the sink in the bathroom, every time I ran water. By the night of day two, the sink wasn't draining and had standing water. The guy at the front desk was really nice about it but there wasn't much he could do except offer us a different room. The new room was the same, just down the hall. Apart from the inconvenience of having to move rooms, everything was great. Also, the dump bucket for the water feature in the pool wasn't working and I don't think it has been each of the three times we've stayed but I can't be certain. I've not seen it running but this trip was the first time we tried to turn it on.

Mainstay Suites was clean and very comfortable. It was handy to have the kitchen, dishes, paper towels, etc. Every staff member we met was incredibly friendly and helpful. Because of our schedule and commitments, we did not partake in breakfast, but it looked great each day! The heating/cooling system was very efficient and worked great, and the king bed was quite comfy. Shower was always hot and consistent. We LOVED that the whole facility is 100% non-smoking.

We had no complaints!

The rooms were very clean and the beds comfortable. Room size was very nice.

The staff was not very friendly. The pool was so over chlorinated that the kids were getting rashes all over their skin and your eyes burned just walking into the pool area. Asked staff for more pool towels and they didn’t have any clean and the front desk guy said they(people in pool) would have to drip dry. Not very safe for their tiled areas to be all wet and have someone slip. It was disappointing to not be able to use the pool area because the unventilated and high chlorine levels.

Our accommodations were very comfortable and clean. There were work crews staying there and this hotel would be perfect for that as the room had a kitchenette and separate bedroom. There was very little noise, either in the hallway or shared walls.

Our room had a remote control missing for the television in the living room space. We did have a remote in the bedroom but it didn't operate the other TV. It wasn't a huge problem but something overlooked.

Loved the rooms, the parking was great. Very clean hotel. Nice shower, towels. Excellent. Fast elevator, nice stairway. Little kitchen in the room was so great. Just loved it.

The breakfast area was too crowded. Coffee area was too congested. Coffee machine should be in a different area. Maybe over near the TV in the other end of the room. Would be nice to have large water dispenser, so we can fill our to-go cups.

This place is great, I never thought it was so clean and cozy. The reception and cleaning employees are very friendly and efficient and the facilities are great. This place exceeded my expectations and I hope it never changes. Its cleanliness and strict rules make it a place you want to be, safe for the whole family. . I will definitely return soon! The girl who greeted me at the reception was very kind and very helpful. Her name is Nukari and I want to highlight how great she was!

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I used it to stay for one night during Epic UGM. It's a quick 15-20 mins drive from downtown Madison. The staff was friendly and very prompt to help. It has generous parking available, and the area felt safe.

Breakfast was a bit basic, I would say too many unhealthy options. But given the price point, I'm not sure more can be done.

We had a small suite with frig, stove, pots and pans, etc. very nicely kept.

We were at the very last room on the first floor by the door and 4-5 people, mostly men, were up outside the door talking loudly for much of the night. Would have hoped the area would have been better patrolled. I needed something from my car and wouldn’t walk past them to get it.

The beds were comfortable. Loved all the extra pillows. My children enjoyed the pool. Free bottled water was unexpected, but I am thankful you all do that. Rooms were very clean. Staff was super friendly with great recommendations on what to see while in town.

The ice in the back entrance, made walking in with a bunch of luggage hard, while sliding to the door.