The staff was awesome The night that we checked in the young lady had remembered seeing us from 6 years ago where we stayed somewhere else and she had lived near there and she remembered our faces and she automatically treated us like we were friends that she just hadn't seen in a while which was really awesome The next day we had a problem with our curtain falling in the window in our room I went downstairs to let them know and the general manager herself didn't ask somebody else to go take care of it she stopped when she was doing ask me what room I was in went with me up to the room and fixed it for me right then herself to me that says a lot but all of the staff was great friendly the cleaning staff whenever they saw you in the hall they made sure you didn't need anything if they saw you multiple times they checked to make sure you were still good and you didn't need any other services in your room for that day they were on top of their game were very pleased and very happy with our stay we would refer The microtel inn and Suites Cheyenne to anybody that was going in that direction

Location, comfortable room, helpful friendly staff.

Reservation was for handicapped single queen suite. Sent to single queen room. Called desk and was told to come back down. Said they didn’t even have that room available. I was only offered a regular queen suite. I made it work but with my instability I was very uncomfortable without safety handrails in the tub and having a very low toilet without handrails. I should have been offered a different handicapped room or a discounted rate. Dirty carpet, appeared to be blood spots. Light was burned out over sleeper sofa when I arrived. Reported it and was told maintenance would fix it next day. Reported it again that next evening to staff, who did what he could without having a new light bulb. Breakfast is “hot”, powdered eggs. Low on milk. Only fancy teas, no regular tea as an option.

It was clean and they were in the process of updating the main area. They said rooms would be started in the fall

We got there at 2 pm after having travelled some distance and they said that the rooms weren't ready yet. Even though there were very few cars in the parking lot. We've been traveling around out west for a month and that was the first place that sent us away and we had to come back to. We found Most places are accommodating if you need to check in early.

Big parking lot, free breakfast and good beds. We stopped only for one night after long drive from Idaho and it was a very nice and quiet place to restore the power and sleep well. We had microwave, fridge and lovely window sofa.

Didn’t find anything wrong, only a little thing that it was hard to regulate the water temperature in the shower, or very cold or very hot, it took me up to 8-10 minutes to manage the handle and have a warm water.

the attention of the person who received me

The ad in booking said big bed, but it was not true, and The shower pipe had a leak, water came out from above and below in the bathtub faucet, I had to remove the plug manually to let the water go out and the toilet took a while to flush. Very small television.

Parking was easy. Room was comfortable and clean. Bed was comfortable. Plenty of room for 3 people. Lobby was relatively spacious and clean. Staff was friendly. Breakfast was good with eggs, sausage, pancakes, along with other items.

Nothing. Everything was good. I would definitely stay there again.

The HOT TUB it was exactly what we needed after a long week of work. The bed was comfy. When we checked out the staff was very friendly. When we checked in the young man very polite. The housekeeper very friendly also.

The fridge froze our food and drinks. Kids was running the hallway till late. There was a dog barking in the middle of the night.

Made a last minute decision to spend the night in Cheyenne. It was very late at night and Microtel Suites was able to accomodate me. The staff was very friendly, and the room although small was very clean and comfortable. Breakfast was an added bonus.

There was no fridge or microwave.

Well appointed room. Comfy bed and pillows. Clean. Quiet, although close to the elevator. Overall it was a good value

The hair dryer did not work. The room was clean but the carpeting was dirty/tired. Breakfast quality was mediocre: water separating from scrambled eggs, muffins were dry...

The receptionist was friendly and welcomed us! I loved the breakfast and variety of the options available! The breakfast area was neat and tidy as well as our room and the receiving area! Our pillows were the best and enjoyed the lounging/reading area in our room!

The vending machine wasn’t working.