The reception was very helpful and kind. The greeters at breakfast were also very kind. We loved the view we had and room itself was good.

Sometimes the cleaning staff didn’t clean the bathroom well. The floor was the main area which wasn’t cleaned well. There was long stands of dark hair on the floor (probably left by the the mop). I have short white hair. I also found the variety of pasteries lacking and only white bread was available instead of a variety of browns.

I am very happy to book this hotel, the price reasonable. Staff Cindy and the receptionists were very friendly and lovely. Room clean and spacious room has all you need nice balcony, sofa, safe, fridge, kettle all the basics. Location near Han River surrounded by river. You can watch the dragon fireball show from your balcony. Breakfast was okay, Rooftop swimming pool was really great view.The stunning views were definitely worth the price

however the bathroom floor was wet without a curtain and quite slippery.

excellent bell service and amenities. the air conditioner could have been cooler we had to switch rooms but the second room they gave us worked well. the day manager was very nice and accommodating.

late night desk manager didn't know his name but absolutely lazy. we tried to get our travel bags weighed and everyone prior said we could get the scale sent to or room for weigh in. the desk manager working the evening said the scales was to heavy to lift and carry it up there so we had to bring all our luggage down to the service desk to weigh which we did. to our amazement the scale weighed less than 3 pounds and was very small. I told the desk manager either he didn't care or was just lazy either way his response was unacceptable .

I very much liked the value. Their facilities are not top notch as you would expect in a luxury resort, but they were excellent for the money. They had a roof top pool with an amazing view and a reasonably equipped fitness area. An outstanding feature of the hotel was the daily breakfast. It was an outstanding value. I'm glad I added it to my daily room rate. I especially liked the staff. The hotel's customer service is very much top notch.

There were tradeoffs, but nothing that would prevent me from staying there again. It can get noisy because of a nearby park area that is used for musical events. But every event I heard during my stay stopped the music by 10pm.

We got on Booking a great price for the presidential suite and me and my daughter of 6 just loved it. Really spacious suite, separate air con in the dining room, living room and also bedroom. Kitchen is separate (without aircon) and you can cook but i didn´t try that since my policy is, no cooking on vacation. We had almost the whole length of the hotel, which overlooks the river, to ourselves. This means that we indulged the spectacular views of the river, in the evening we watched from the kitchen (FYI: windows can be opened and aircon can be shut down) the dragon bridge how the dragon spits fire, after that we turned our heads to the left side and observed the fireworks from downtown. Fabulous! The pool on the upper floor is also quite big and clean with fabulous views. I got a voucher for the foot massage, which i didn´t use but i took the fivitel signature massage and it was the best massage i had in Da Nang . Was so happy when i felt that i got an actual massage therapist (before that i had two free style massages - not my piece of cake). The staff was also great, they even have a young gentlemen working in the lobby who can speak a little german.

The only little flaw that i could mention would be the few stains on the rug in the living room. But since the room got cleaned every day, it did not bother us. Also there is a door to the fire stairs from the kitchen that were not locked when we came into the suite, but my lady inspector noticed that in the first minutes of our arrival. And since I really loved sitting in the dining room in the evenings and observed the city lights and the streets, it did come to my mind that it would be great to have a small bench or couch near the window.

Spacious room with amazing views to the river. Helpful staff and easy to rent vehicles. Rooftop bar/restaurant had perfect views for fireworks festival. The rooftop pool had astonishing views all around.

Pool water had some "trash" from the nature that could be cleaned more often, such as leaves. Gym, which was also at the rooftop level did not have good enough air-conditioning and did not fit a lot of people at the same time. The breakfast was vast, but thus lacked the quality perhaps less options with more quality would be better? Room had bath+shower combo that was not planned very well as water flooded the bathroom floor each time and we had to use all our towels after showers to dry the floor. The massive windows in the room that provided the views, also provided a bit too much heat during early mornings to late afternoon as sun was blasting on those. Closing curtains for all times except evening was a must for this reason.

Amazing views and the pool is lovely for a cool down while looking at those views. The hotel staff were exceptional - so friendly and helpful. We splashed out on a suite which was really nice and again had amazing views.

There is nothing bad to say about this hotel.

Loved this hotel. The door was opened for us on arrival and while we waited to check in we were given a cold drink. The hotel is right next to the bridge which crosses the river. We walked to the other side of the river and then down to Dragon Bridge. At an amble with stops would be about 1 hour loop. Nice walk. The night markets are by the Dragon Bridge so very close if you don't want to do loop(15 mins max on the same side of the river as the hotel) The room was luxurious with a big picture window facing down to the bridge. The bed was very comfortable. Pool was very nice but we ran out of time to use. Breakfast had plenty of choice.

Nothing. Everything was excellent.

I loved the view from our room, it was absolutely spectacular. We got to see the fireworks from our floor on level 21st. It was magical👌 🌟 Our balcony was big and spacious (wish there would have been a little table and 2 chairs too so we could sit and watch)🤣 the pool was great and so was the spa. Receptionists, waiting staff were so friendly, courteous and ready to help with a smile. Especially Emmy & Shinney were more than helpful. Definitely full marks to both of them🏆☺️🤗

We have no regrets choosing Fivitel.

We received the particular room that we requested for. We were IN LOVE with the view as it shows you the river and the Dragon Bridge as well as a faint view of the Outdoor Lady Pagoda! A 180 degree room with balcony that was absolutely worth it! We're coming back for the 360 degree rooftop views alone! The buffet breakfast was one of our favorite as they really try to accommodate all types of food. We had to reconsider sleeping in every morning because the breakfast was too good!

Although the shower temperature and pressure were great and great bench seating in the shower stall, the bench and door design unfortunately floods the outside floor with water every time it's being used. We had to ask for extra towels just so it wouldn't be too slippery when we came out. The walk up (and down) to the pool/gym should really be communicated VERY well as each step is very steep. Getting to the showers is also a little awkward as you have to cross the bar from the pool.