Almost everything was great. I arrived very late, a guard that did not speak English was waiting there for me, but he was wonderfully instructed, which made a problematic check-in more than possible. he even had some more water for me, since it was too late to buy some. The staff (from the guard to the receptionists to the cleaning staff) was cordial and friendly, but i did not get to know them that well. The room wa absolutely nice, it was big, quiet, and comfortable. The kitchen allows for some simple cooking too. The Gym was pretty good (it had some endurance machines some hangers and a couple of weights) and can be AC'd in summer. The location is pretty good, not far is a convinience store and surrounding the hotel are cheaper or more expensive food places for your convenience. Also near the hotel are other things like launderys, pharmacies and everything you would want. In fact the whole region seems to be a small living enviorment for vietnamese people which makes it great if you just want to get to know city life.

The place is a bit far away from the normal tourist attractions like beer street and such or also cultural landmarks. also stores around the location close pretty early comparetively. The waterpressure of the shower in the bathtub is very low, but at least the water is hot. the waterpressure of the shower-shower is acceptable, but the water is very cold.

Very good hotel and very good personal. Nguyen Doan helps us about all the questions and not just about service in hotel(he helps us a lot), but all about whole Hanoi city. It was very helpful for us and we really appreciate this high level of services.

Nothing.

I must say the quality is excellent, the staff is friendly and professional. If you want to stay long-term, this will be a worthwhile choice

Im sure that its worth staying in this hotel. Everything is very comfortable and cozy. The receptionist is always willing to support me. The menu and food of the rooftop restaurant is incredible. Housekeeper is good. This will be my favorite place to spend holiday next times.

Reception staff enthusiastically welcome and enthusiastically assist customers

When we arrived in the evening, the receptionist who assisted us with check-in was exceptionally friendly and warm. Despite his limited English proficiency, he made a great effort to explain the nearby locations of shops to us. We are very grateful for his assistance! We stayed in a one-bedroom suite, which was very spacious and equipped with a kitchen (although we didn't use it). Amenities included: Elevator Hot water in the bathroom Hairdryer Clothes hanger Efficient air conditioner TV (with only local channels) Breakfast (the breakfast is à la carte; you can pre-order room service the night before, but if you go directly to the 10th floor, be prepared for a bit of a wait)

The cleanliness needs improvement; our room wasn't very clean. I found a lot of hair on the pillow, and upon opening the duvet, I discovered numerous stains and even bloodstains on the blanket, indicating that they might not have changed the sheets. Considering the region and value for money, I don't think the price for one night in Vietnam is particularly cheap. Additionally, there was no iron and tumble dryer, even though the hotel's description indicated their availability. The towels had old stains and weren't very clean. The restaurant didn't match the favorable impression from the pictures; it looked a bit worn out, but the staff was very friendly. It's worth noting that there is a staircase of about 10 floors at the hotel entrance, which might be inconvenient for people with difficulty walking or those carrying a lot of luggage.