The hotel is located in the perfect location right in the centre, very short walk to everything. The rooms are very clean and beds very comfortable, as well as the breakfast has a lot of options and it’s very tasty. Apart from the hotel being amazing for the price we paid, the staff is exceptional. My mum had an accident and needed to go to the hospital, and thanks to TRẦN TÂM HIỂU THƯƠNG (DAVID), who took care of us, my mum was in good hands. He came with us to the taxi to the hospital and spoke to all the doctors for us, as most didn’t speak English. David then went with us to the private hospital, and waited with me for my mum to come out the surgery. I cannot explain how helpful this was as I was in Vietnam alone with my mum and without him I don’t know what we would have done. The next couple of days the whole staff was checking in on us to make sure we are okay and if we need anything. The customer service in the hotel is outstanding, including the receptionists, the owner and David of course. Honestly I cannot thank them enough, for taking care of us in such a stressful situation

The rooms are beautiful and look just like the pictures. The staff is so friendly! Great location too

The bathroom could use a little refresh

The room is clean and comfortable, the receptionists are very nice, David is very helpful during my stay in the hotel

Amazing stay at the silk flower hotel in Hanoi, great location tucked away in an alley in the old quarter. Rooms are great and well priced, all staff members were absolutely amazing and accommodating and I would like to give a special shout out to David, Hannah, Lucas and Caryln for being the best people we could have asked for. Will definitely be back.

This was the third hotel that we stayed in Hanoi as we travelled the area. Silk Flower was the best we stayed at. We had a nice, clean and quiet room considering the price. The staff were fantastic and friendly. David checked us in and was a legend, even showing off his break dancing skills in the lobby.

Mr. Lucas the bell man is very capable and intelligent young man, Especially he is the master of customer service, he is polymath, he can be a plumber, electrician, he is a very good boy - Excellent Lucas!

I can reccommend this hotel, Makes your stay in Hanoi very pleasant. Good location, (city center), close to everything easy to reach shops, restaurants. Walkable distance to everything. Its a safe area. The staff are very kind and helpful, even suprised me with a cake and song for my birthday, was very toughtful. They always smile and ready to help. When i got sick,they helped us and took my husband to a pharmacy and helped picked medicine. Thank you for everything! They speak good english so the communication was easy. They can help you arrange tours or airport transfer. The room is big, bigger then others in Hanoi. Cleaned daily.

This hotel was a great pick. The location was great, being centrally located in the old quarter just minutes from most main attractions. Henry and his staff are amazing, always there for anything you need. Henry helped us book most of our tours in Hanoi which were perfect, and when there was one hiccup, one WhatsApp message to Henry and he fixed it immediately. The room is very comfortable and clean with a key access safe for passports and other things.

The television could be improved by having the ability to stream from your phone or laptop. Other than that, perfect!

The hotel location is superb, in the middle of the Old Quarters. When I arrived I was a bit disappointed to find the hotel in a narrow alley, but once settled in it turned out to be an authentic, busy market street that attracted many tourists and locals. On the last day I actually bought fruits and foodstuff from the stalls. Staff was extremely helpful; Carlyn in particular, who helped me book airport transfer and walked me to the car to make sure I didn't get lost! Overall, although the room is somewhat worn out, given the price one pays, this is good value for money.

It is close to everything.It is at the center of old quarter.Near to the best Bun Cha and Bahn Mi we ever tasted.Also very close to other spots we just had to walk or take a grab at a very cheap price. The property was also clean, the room is big with bath tub and bidet.Breakfast was also good. The best thing is the staff. Carlyn and the other receptionist we forgot his name (he was so handsome) were very kindnand accommodating.They provided us good information and excellent customer service

Nothing.Everything was perfect.I am definitely coming back and stay here this February