Hoi An Heart is an eco friendly family run hotel few minutes walking to the old town and the riverside. I stayed 3 days with my husband, in a balcony room which was bright and spacious with modern decoration. Both room and the building was spotless clean. Overall the hotel is just like as it is in the photos. What we dont see in the pictures is the friendly, enthusiastic and very helpful staff. Both hosteses in the morning and the evening treated us like family friends. The breakfast was wonderful and the cold tea served anytime was excellent. The owner has really put his heart in his business, i wish him the best and hope to come back some time.

Hoi An Heart Lodge felt like a home away from home. The staff made this the most wonderful accomodation of our Vietnam trip. They are friendly, warm and accomodating and go out of their way to make your stay perfect including early check in and later check out, recommendations on local restaurants, stores and activities, helped us doing our clothes washing, they booked our cooking class which was great, offered cheaper transport options and generally having a chat each day when they serve their delicious breakfast. Facilities were perfect, clean and the room was spacious. The bed was comfortable and air conditioning. Good wifi and filtered drinking water available so we could refill our bottles. Awesome place, highly recommend anyone to stay.

Heart Lodge Hoi An is in a fantastic and convenient location. I had to change dates and Mat was easy to communicate with and quick to respond. We were greeted on arrival with a (secret recipe 😉) tea from Viet who gave us a thorough run-down of our accommodation and recommended places and activities in Hoi An. We soon also met Mat the owner who was helpful, funny, and a great host. We felt right at home and welcomed immediately. Our room was big and clean with a balcony. Roomy separate bathroom. The bed (King) was so comfortable! We had the best sleeps after long days of touring Hoi An. They have a good breakfast choice (more free tea - We want the recipe!) consisting of a selection of delicious food, juice & coffee. All Viet's suggestions around Hoi An were spot on! It was fantastic to have free use of bikes at our disposal to get around. We had an amazing time and highly recommend Heart Lodge Hoi An. We'll definitely be back ourselves one day. Thank you Mat, Viet, and family for having us.

Nothing!

The staff/family are absolutely incredible!!! I would give it a 10/10 if based on just them. They were so welcoming and lovely and really made an effort to know you on a personal level and make you feel like a part of the family. Location was fantastic, bathrooms/rooms in general were nice & clean (with the exception below), breakfast was delicious and plentiful every morning. Rooms are a bit cosy but have all that you need.

I found the mattress extremely firm (I normally like a firm mattress) and would wake up with a sore back. I am a bigger person so might not be an issue for others. The bed is made with just a sheet and when we opened the duvet from the box it was full of old yellow urine stains. To be fair if no guests mention it they may not know?

The management (owners)at the hotel are friendly and very accommodating. They are always willing to help and go out of their way to make you feel welcome. Their breakfasts are amazing and their extra measures to be eco friendly are refreshing. The hotel is super clean and I liked the lift they used to take your luggage to your floor. Location is great and it is a short walk to ancient town.

There wasn’t anything to dislike.

The rooms were cozy, comfortable and extremely spacious. The staff communicate really well and are very helpful. The location is very close to the Hoi an old town and the Japanese bridge which is just a walk away. The breakfast was prepared thoughtfully as well, and given that we visited during rainy season they accommodated us very well providing umbrellas as well. The bed was very comfortable as well and the shower was spacious with all the amenities from towels to toothbrushes provided. Would definitely recommend for any guests.

Nothing. The place was great. And the staff communicate very well in English too.

The hospitality and friendliness of the staff at the lodge was exceptional! As Muslim travellers, we don't eat meat but we were spoilt with yummy fruits and yogurt, iced tea for breakfast! Even on our check out day, we were late for breakfast so we decided to skip it. But the host cut up fruits for us to eat before leaving!! And the kids gave us ice cream too, which was perfect to combat the heat. It's the kindness that made us love our stay. Every day we were greeted by our hosts with so much warmth and love <3 The room itself was perfect for 2 people, clean and away from the noisy honking of the streets. There's a grocery mart nearby which is great! Perfect walking distance from the ancient old town.

Loved every single thing! The blankets were a little bit thin but not a big issue since it's hot anyway.

The Hoi An Heart Lodge is a quaint family run hotel in the heart of Hoi An. Everything exceeded our expectations. The location is close to everything you’d need but still quiet because it’s tucked away. The rooms are clean and the beds are so comfortable (the bathroom window are a beautiful design but open to the outside. This wasn’t a problem for us we just closed the bathroom door). The breakfast is AMAZING (would highly recommend Bahn Mi) and the Kumquat tea is now our favourite. But the best part of staying here, and I cannot stress this enough, is the outstanding hospitality provided by Mat, Viet, and the rest of the family. They’re always ready to great you with a big smile at all hours of the day. They made our two night stay in Hoi A spectacular. If you have the chance to stay here grab it while you can.

We have done a bit of travel over the years, but never had seen hospitality of this standard. Matt his family and team were absolutely fantastic. The breakfast was an absolute winner. The location was great, very central. Thank you Matt and team for an unforgettable experience. Best of luck with the Hoi An Heart Kitchen. Remember prepare and cook from the heart.

Good location in Hoi An, most things are in walking distance. Just be aware that cars can’t access the hotel directly so it is a short walk from the main road. The filtered water on each floor was brilliant. The hosts were super friendly and helpful with food recommendations.

The wet room/bathrooms are slippery when wet so we had to put towels down. We were told that they don’t accept reviews that are not 10/10 which made us feel uncomfortable and put a bit of a dampner on our experience with the otherwise friendly hosts.