The staffs, especially June, were incredibly helpful and friendly, making our stay a fantastic experience. They recommended excellent activities to enjoy in Sunset Town and the surrounding areas. Although we encountered a minor issue with the room due to heavy rain causing a leak, the staff promptly resolved it and even offered complimentary drinks as compensation. The free ticket includes the cable car ride, entry to the theme park, and access to the Kiss Bridge. The café serves delicious coffee, and I'll definitely miss their Salt Coffee. Their egg coffee is a must-try too. All in all we had a wonderful experience at Lotus Home Cafe 🤗

Cleanliness and interior design

Ticket were only available a day after check in and it is not mention in the advertisement

I love the staff of this hotel, especially Viet who helped us make all the arrangments on this trip. His english is minimal but he tried his very best to communicate with us. He is very patient, friendly and helpful. He even follow up with us everyday about our activities to make sure we had a great time here. The island itself is still under developed and its highly understaffed to service the tourists but Viet did his very best to ensure us an amazing stay. Really appreciate him and his staffs for the hospitality. The rooms are very spacious and if you booked the sea view room, you can see part of the kiss bridge show from the room. They did a great job to keep the room clean and tidy. The pillows are a bit low but you can ask for extra which are better quality, As for the attractions, Viet helps us to buy the tickets with discount. For transportation, we asked for an airport pick up from the hotel. They arranged a taxi but we are not very happy with the way he drives (always in the middle of two lanes) so we ask Viet to arrange a bigger car with better driver for us. And Viet exceeded our expectations and we got a brand new RED KIA 7-seater with a great driver which we used him through out our stay.

The shower drain is a bit slow but otherwise very good.

The place is cute and nice. The staff are nice. The rooms were a good size. The location is perfect.

The included breakfast is a joke...they make you choose one item then you have to buy the rest including tea or coffee. The room was clean but the bath tub was not clean. The staff could barely understand English so wrong orders . The ticket offer has to be redeemed one day after checking in forcing you to stay 2 nights and also you have to book 2 nights if travelling 2 or else you buy another ticket.

You can see fireworks from the room!!!! I love everything from Lotus Home Cafe. Fantastic long room, there are 2 windows in the room, one is for the ocean and bridge view, another is the European street view. Great location close to cable car, night market, and Kiss Bridge. The lobby has a homely and fashionable style I really like it and their breakfast is outstanding!!! I will definitely come back to this high-value stay.

The bed makes noise with any movement. The pipe in the bathroom has a funny smell sometimes.

Jerry, the person in charge was so helpful! He went above and beyond to ensure we were comfortable throughout our stay. The location was perfect. Near the Sunset Town Night Market. Coffee was good! Must try the coconut latte. I also love how esthetic the room is, also with bathtub. The room was also big!

The fridge was not cold 😫 You cannot see the seaview from my room.

The price-quality rate is great, facility is well-kept, staff is willing to help and in general people are good. Tickets to waterpark included in price is such a generous bonus, we loved it. And not a big deal with a toilet - curtains hides everything well, we saw 3 different rooms, in all of them you can hide it. :)

There was a small mixup with rooms during check in, but not a big deal. Also, not sure why, but in the morning when we were dressing up a staff member entered our room without any knock on the door...

Love how closed it was to all the famous place to take pics and to the beach. Room was very aesthetically pleasing

You need to put up the cleaning sign or else they wont clean ur room. Even so you did, they only sweep the floor and make up ur bed..didnt change the towel etc

Breakfast was good. Delicious. Since I picked the bread version, it fills me up pretty well. I did kept the second half for my next snacking.

Since I picked the bread version, the sausage could be better if there was a choice for the type of meat. Also, we would appreciate if beverage such as coffee, tea and/or juices to be included with the breakfast

I really liked the big size of the room and some details in the interior.

My room was not cleaned up perfectly, even I arrived in the evening with informing the hotel in advance, I needed to wait to get into the room. The working staff in both cafes were not friendly to greet the guests, really sad to see.