The reserrvation process through Booking.com was a disaster. I made the reservation and paid using a credit card while traveling. When i followed the directions from the reservation, I never found the BW....I was directed in circles in the wrong area of town, several miles from the BW. I call the BW and was given verbal directions...once there, it was pointed out to me that my reservation was for three days later, as they said is common on the booking site....in order to show a cheaper rate, it needs to be in the future. They honored what I thought I had reserved. So, the BW was fabulous.....the booking .com experience was frustration PLUS.

The hotel is conveniently located off the highway. The staff was pleasant and the room was clean and comfortable. There was a really good selection of food for breakfast. My four-year-old grandson ate everything he selected and I especially appreciated the almond milk!

I'd called prior to making the reservation and spoke to the Blake at the front desk. I asked if there was an indoor pool and what time it closed. While s/he did answer both questions, I wasn't informed that it wasn't available for use. Needless to say, I was a little disappointed because I had told my grandson that we were going swimming and we'donly have about 30 minutes to swim once we arrived. Thankfully, he was just happy to be staying overnight in a hotel. All I ask is that you guys be up front so that we, as customers, cash make fully informed decisions, and time and money are not wasted.

Everything was good

The only thing I didn’t like that we settle in and was relaxing watching tv then we hear kids running up and down the hall 2&3 floor then they started banging on our door and running. So I call the service desk to complain and the guys said he was going to do something but he couldn’t leave the front desk so I ask him well how are you going to tell them or see them when they are on the 2&3 floor and your at the front desk, I told him I will tell them and he replied don’t be hard on them, but what about us that are trying to relax and the elderly people that was there.. that was very disturbing!!!!!! He was talking like he knew them, and what they were doing.

We had previously stayed at a different local motel but found this one to be much better! We immediately noticed the quiet at night and the cleanliness of the room. We had encountered rude staff at the other one but we immediately felt comfortable when "Sandy" who checked us in was joking and laughing with us. The first room we were given had a broken bottom on the toilet. I was impressed when a maintenance man was by the desk and offered to immediately come check it! They did need to give us another room which happened right away with no issues. Oh and breakfast is fantastic! Great motel!

The only things we found as an issue was no rubber mat on the floor in the tub for when showers are taken or at least available. We struggled the first time taking showers due to safety so could not do it again. Also, the toilet was too low for older people to get off of and there was no safety rail. We do not use a handicapped room as most come with only one bed and it would make it difficult.

This place was so clean and the room definitely exceeded my expectations of the room! The staff was very courteous and friendly. For a Hotel breakfast, it was amazing. They had a huge variety of food, both hot and cold and what I ate (waffle, biscuits and sausage gravy along with a sausage patty) was delicious.

The pool honestly was too warm and didn't look very clean. The room the pool was in was very humid. The hot tub was out of order. The halls were warm and humid.

The beds had new mattresses. The room was very clean. The breakfast had a selection of hot and cold items. Plenty to choose from. I liked the staff and the assistance to any question or concern that I might have. They were also helpful with directions to local restaurants and shopping. This location is not far from Southern University and about 50 miles from Paducah Ky if you cannot find a place close during the Quilt Shows. If you stay here ask to be on the second or third floor facing West. It is mush quieter. Also they have an indoor pool for the kiddos and a hot tub for adults.

No fault of the hotel, but there is road construction going on. The exit ramp to go South on HWY 57 is closed. You must go out of the motel and take a right. Follow this road until you get the the main st in Marion. Take another right and then turn right on to 57 South to Ciro. This was in April 2023. They may have the exit open soon.

The pool was very nice. The breakfast was excellent. The waffle maker was exceptional. The breakfast staff was very accommodating. Food was hot, fresh and plentiful.

I specifically called the hotel before booking and inquired about the hot tub. I was told that it was operational. However, when we arrived the hot tub was not operational and under repair. d

We were staying for our annual crab orchard youth hunt. This was the first time staying here. We were pleasantly surprised that breakfast would start at 4am during those days. We very much appreciate the accommodation and wanted to thank staff and management for that decision! I was also impressed by the cleanliness. Before I bring my bags to a room I check it. Spots like behind the beds were even clean! Lastly, but not least, the operating hot tub was amazing after being out in freezing temps all day. We will definitely try booking here again next year! Thank you!

The gym had a very nice treadmill and weight station that I used twice during our stay, but the elliptical and bike were very run down and old.

My stay was better than most hotel/motels I have stayed in. I liked the fact that the ac/heater was quiet. The beds were comfortable. The staff were very helpful. Best Western has been around for a long time and the motels are making many changes to the hotel and building, including making the customers feel welcome. I appreciated the full breakfast each morning. There were plenty of places to eat near by. If you are traveling a long way from Florida to Chicago this hotel would be my pick. I will be staying there often since I have family near by. Thank you.

The building was close to the interstate, but the noise from the traffic wasn't to bad. If you stay ask for the third floor on the west side. That will help with the noise from the interstate.

Check in was easy and staff was friendly Comfortable bed

Only thing that was subpar was the temperature of water in shower never really got hot. Luke warm at best.