The bed - sooooo deliciously comfortable! The rest of the room was fitted out well and the kitchenette had everything you need. The bathroom was compact but light and airy, again with everything you need. And the air con in the Grafton summer heat was a blessing indeed! The room was spotless and everything in it was too. The pool was in a private setting with lovely gardens and a covered seating area and everything was clean and well presented. The whole hotel/gardens were. There are also shops/eateries/servos/a shopping centre within easy walking distance. It was school holidays when I stayed and of course you hear people/kids around but actually, once in the room, it wasn't intrusive (I'm very sensitive and like/need a quiet room). The Managers there were filling in for the owners and were nothing but helpful. I mainly dealt with Wendy and she made me feel very welcome, handling any questions in a friendly professional manner (including an initial hiccup about how many nights I was staying that had been caused due to an error/misunderstanding in the booking process - not through the hotel. Wendy sorted it all out and made sure I received the kind of room I'd requested). I had some family with small kids come to visit for the day and they too were made to feel welcome which was so good of Wendy and her husband. A very enjoyable stay.

Not much!! I guess one thing would be that the hotel no longer offers breakfast and this wasn't made clear on the booking site I used and is also still advertised as available on the room keys (even then, some breakfast kits had been made available for purchase in the office). Also, in the interests of those of us who like/need a quiet place to stay, there were some road closures out the front of the hotel due to some repairs happening on one of the local bridges, which I think caused there to be less traffic at the time of my stay (which was great!). Obviously I don't know how much this would impact the quiet factor under normal circumstances, however it's not a major city road and everything quietens down a lot after business hours.

Leigh was extremely helpful and friendly with organising a late check in. Bed was comfortable, room size great, bathroom clean with great water pressure. Huge pool with BBQ area. Quiet even though it's close to a main road and city centre. It's our first choice whenever working in the area.

The only downfall for us is finding a parking spot when we finish work late at night. The carpark ia usually full by the time we get there. However there is a large vacant lot out the back that always has places.

This place was great! Newly renovated. Clean and comfortable. The staff were very friendly and let us check in early. The pool, hot tub and bbq were awesome. Exactly as shown on the pictures. Walking distance to absolutely everything in the town (river, pubs, picturesque churches, cafes and shops). Loved it and would recommend! Kitchenette includes a kettle, microwave and toaster. There was plenty of space to unpack and settle in. Really loved our stay.

Only tiny thing, a bbq scraper at the bbq would be really handy to make cleaning it easier.

This was a very comfortable and neat and clean little hidden gem hidden away in Grafton, I was very impressed with the hotel in general, every surface was clean and tidy and I really felt comfortable and relaxed when I was staying here, the swimming pool and spa are really great to, I was very impressed over all with this place. It's very nice indeed

No complaints what so ever, it's a very cosy place to stay

Great location with easy access to all of Grafton's amenities. Our refurbished room was very spacious with comfortable bed and a sofa and had everything you needed for a stay with basic cooking facilities too. Staff were helpful and friendly

Refurbished room was lovely but the bathroom let it down by looking very tired

The rooms were exceptionally clean, albeit a little tired. We were informed that an upgrade of a few units is forthcoming which is exciting. The staff were very friendly and helpful. The pool area is well maintained. Breakfast purchased was reasonable and delish. We enjoyed our stay and would recommend this Motel.

The small freezer didn’t freeze ice.

Loved staying in the Heritage house that is part of the Motel. Enjoyed relaxing on the verandah with a coffee and enjoying the beautiful garden. The Staff were extremely friendly and helpful. Have told other family members to book there when visiting or passing through Grafton.

Would have liked to stay longer.

Always friendly, rooms always clean and comfy!

The shower in number 11 was changing from hot and cold randomly and the shower door didn't quite close properly this time (we've stayed in the same room before). But that was literally the only even remotely negative thing I could mention. 😊

Location. The close walk to dining options. Our room was good, but needs a little maintenance, which I discussed with the manager. In particular a leaking shower. Neil, the manager, was open and honest about everything. We would have preferred the two bathroom room also.

See above.

Great Space in the family room and the beds were the best I have slept on. It was so comfortable it felt like lying upon clouds. Really loved the place. The staff were welcoming and the place was so clean. Great time spent

There's nothing I did not like. Everything was great