Location of the Hotel was very good and convenient. The staff was very friendly and helpful. The breakfast had a good selection of breakfast. Staff at every part of the hotel was very helpful and friendly.

On the first morning we woke up with a wet floor, assumed it was from the air conditioning condensation. We reported to reception, and they promised to attend to the wet floor as soon as possible. Later in the day when we returned, the water and problem was still not attended to. Hence, we had to make a complaint, still nothing was done. After another complaint, they brought us a bottle of wine for which I thought was very poor management and poor too little compensation considering I paid over AUD $400 per night for that room.

It was clean and the interior was modern, the staff at reception was nice especially Nina. The bed was comfy. The hotel was really easy to find, and close to shops

The rooms feel a little basic for the price. The staff told me when we checked in that we had received an upgraded room but when we got into the room it was exactly what I had booked so that was a little disappointing. Barely a view of the park for a park view room. The view is mostly of the roof of the below level. The TV in the room is not a smart tv and is useless unless you have a Samsung phone to screen mirror.

the hotel is really good the only suggestion I have for you is to spend a bit more time on the in-room dining menu. I order off it every stay and sometimes I can order steak and awesome stuff from the "fancy" restaurant downstairs and then the next stay it's only the food from the cafe-style restaurant. I also notice the dessert menu going up and down with availability and quality. Food is very important for any traveller.

Not being able to order from the "fancy restaurant" for room service

The staff were exceptionally helpful. Momo was very patient in helping me with the TV and provided excellent service on several other occasions. The breakfast was very good and the staff went out of their way to look after us. The pool, which has an amazing view, was enjoyed by us and our guests. I have stayed at this hotel before and this stay totally met my expectations with the staff looking after us in their very friendly and caring manner. I would totally recommend this hotel to other travellers.

The fact that I was initially accommodated in a room that had no real City view. BUT after bringing this concern to the staff it was corrected and I was moved to a room with exactly what I had paid for and that was a "room with a City view".

The beds we so comfortable, pillowes amazing The room had a nice balcony to make up for the weird skinny shape of the room

Too narrow rooms Breakfast was cramped , plates really small , no full buffet where you can just choose your self however the food we ordered was really tasty . I would just have fathered to chose how many pieces of bacon and eggs I had . I only received 2 mushrooms . A bit stingy. Nicely decorated restaurant though maybe just not fit for purpose for a buffet breakfast Very minor concerns. Your staff are wonderful, friendly , helpful and deserving of a pay rise .

The best customer service we have experienced in a long time. Every staff member we encountered were so friendly and willing to assist with any request or enquiry, and we were greeted by everyone with a smile and genuine conversation. Plenty of parking space out the front of the hotel to check in and it was so easy to find parking in the on-site parking facilities. The room was very clean and provided us with ample amenities for our stay.

Location excellent- stayed there for concert at sopac, and was easy and close to get to hotel. Reception staff and restaurant staff also friendly. Rooms big in size and comfortable. Will go again.

My only gripe was that corridor floors were filthy- as you exited the lift to your room there was food debris, serviettes, rubbish along the carpet. Not a good first impression. Inside the room was spotless, but the hall ways filthy.

The location was perfect and the staff were friendly. Highly recommend this hotel.

When booking thru them directly in person, one of the staff said it was not possible. I have to go to booking.com which I did. Why can I not book directly to them when I was already there? It was fully booked at that time that I could only have a room for 4 nts instead of 6 nts. This is not a problem but why can I not book at the reception directly? What if I don't have a smart phone with me like some old people? This is strange.

The hotel was clean, beds were comfortable, <25 minutes to Kingsford Smith Airport and the staff were fabulous!! The hotel itself was great, couldn’t fault it. But the exceptional customer service is the reason me and my family will be returning again! A special thank you to Toufic for making us feel welcome.

My youngest (9 months) had a little fall on the tiles and got an egg on her head (not the hotel’s fault!!). We asked if they had an instant ice pack in their first aid kit, which they didn’t. The staff did promptly provide a bag of ice for us to use, but they’re just not as effective as an ice pack. My suggestion would be for the hotel to bump up their first aid kit with a few extra things (such as instant hot/cold packs).

We got upgraded to a top floor suite, and it was the most amazing experience we could ask for! The room was spacious with a gorgeous uninterrupted view of the Sydney Harbour bridge at a distance. All kitchenette and storage facilities in place. Smiling courteous staff. Great breakfast. Superb location - walking distance from Burwood station and bus stops.

Nothing!