Absolutely brilliant location, the view from our room was wonderful. The pub next door had a great vibe about it and so did the whole town so glad we stayed. The staff were happy and helpful which was great.

This hotel is really in need of being refurbished. I’ve given this was poor for cleaning but that was not the hotel itself. Our room was the worst cleaned room I’ve ever had the pleasure of staying in. Every day we had clean towels and the bed was made but the bathroom never got cleaned once let alone daily. The coffee cups in the room were sticky and dirty so we never used them. And the strange messages telling you to wash your glasses and cups or a $10 fine was simply bizarre.

Excellent location at the far end of Airlie's main visitor area. Convenient for those using the Port of Airlie to get to/from the Whitsunday Islands. Lots of eating venues within easy reach. Car parking available. Room was clean and comfortable

Having stayed before, I knew what to expect about the level of background noise coming from the hotel's bar/restaurant/gaming facilities. If you've not stayed before then the constant high level music present throughout the hotel area may be a little off-putting. If you’re looking for peace and quiet then this probably isn't the place for you.

Right in the heart of Airlie Beach, our beds were comfy, we got rooms in the back so noise from the street wasn't an issue at all, the pool was great too. Conveniently located for our sailing trip the next day from the marina. The lagoon was also a short walk (3 minutes?) away.

The hotel was great. The wait for food at The Pub downstairs on a busy summer day was rather disappointing (1 hour?), the food wasn't great either. The crowd attracted by the pokies in the same building isn't ideal for families, but there were no issues really. We really enjoyed our stay.

We liked the hotel, the rooms and the pool. We visited Airlie beach during the jellyfish season so swimming in the ocean was not recommended, the pool was most welcome. It was clean and mostly empty every day. The staff was nice and friendly. The location is ideal, with the small shops, cafés and restaurants on the same street. The view was also beautiful to see every day when waking up.

It's a bit of a shame that the hotel does not have breakfast, but there are many lovely cafés close to the hotel. The bathroom was not extra clean, especially the bathtub door. The pub under the hotel is sometimes loud but it never ends late. The pub is also quite expensive to eat or have a drink.

Locality and had everything you needed.

Bed topper was a bit uncomfortable (bulky). We had an Ocean View Room. We rinsed out our cups each time they were used (often) and was surprised that when they were put away they hadn’t been washed properly so theoretically we were using dirty cups each time. Our hand soap and shower gel ran out and wasn’t replenished so we asked the room staff to replenish when they cleaned our room. When we came back it hadn’t been done so one off the reception staff had to replenish it. The bathroom floor was dusty and didn’t look like it was washed daily….

Location for us was excellent, walking distance to everything, the room was super quiet and bed was good and the staff were all polite, pool was good and the restaurantfood was good also

As we were a customer I feel as part of the stay you should have complimentary membership to encourage you to eat and drink in the same facility, found the drinks to be to expensive and the music a little to load, in the room the shower was disappointing with really low water pressure and had trouble making the shower head stay in position, the room was clean but could have a really good clean

The service we got at the hotel was unparalleled. They were happy to help, but also down to earth. It was like they anticipated what it would feel like to be a tourist and tried to give us the best holiday. The rooms were clean - including the balcony that is often neglected - and the bedding lovely. Special mention to Aquarius for helping me out, she was absolutely wonderful. The air con was clean and wonderful, the carpet clean and well washed. The location of the hotel was fantastic, and even the shuttle service they recommended was wonderful. Above a pub, but great noise reduction so you didn't hear it.

They could have nicer toiletries, but that's no big deal as I brought my own. They were eco-friendly ones as well, which was a positive.

Room was clean tidy and convenient, reasonable size, great location to Airlie beach, the main street and the Airlie port.

There was a private function in the bar opposite our room the night we checked in which had ridicously loud karaoke with inapproriate songs for over 4 hours. Many people were asking for it to be turned down. We had to have the TV on full volume to not hear them. It would have been good to know this was happening as no one was told of the disturbance. The receptionists were also not interested in helping and simply said it will end eventually.

Location location locations- with a Seaview room with balcony was amazing throughout the day and specially the evening & sunrise times. Great welcoming on arrival and fast check in. It can get pretty loud specially on a wkend night with bands and the vibrant surroundings so just keep this in mind. Also take into consideration that you’re right in town with all the conveniences.

The endless amount of text messages, emails prior to checking in. I was absolutely overloaded with welcoming messages which lm not saying it’s the worst thing though it could be an automated problem

Warm welcome. Excellent location overlooking sandy bay, close to town lagoon. All facilities seemed to be available at the “Pub” bar and restaurant on ground floor. Yellow crested cockatoo joined us for some breakfast on balcony.

Member of staff at restaurant below simply dismissed us when we asked for a table for two, stating that if we did not have a reservation then there would be no possibility of eating as they were fully booked… yet many tables were free. Also, once again, we seem to have had an inferior room (very small balcony compared to adjoining rooms, sea view obstructed by trees) even though we had selected the best room type available via booking.com. This booking came with high “genius” discount, which, from past experience, equates to getting one of the lesser rooms at the location.