The hotel was conveniently located near the shops and public transportation. Access to the carpark was easy and convenient with bays available near the lifts. I found the room to be spacious, clean and the bed was exceptionally comfortable for a good night sleep. I also really like the artwork throughout the hotel, was very pleasant to look at and read about.

Hard to say what I didn't like about the hotel as I can't really think of anything. Perhaps the roof top garden and barbeque area closing at 10pm, which was not so much an inconvenience as it was unfortunate, as it provided a magnificent view of Melbourne and surrounding areas during both day and night times.

Great spot located beside Box Hill Central. Convenient drop off point inside the building. Staff was friendly and helpful, both at the reception and when assisting with an in-room enquiry. The room itself was clean, comfortable and spacious for 2. The restaurants downstairs was a bonus! My visiting parents who stayed there didn't use the facilities, but I can see myself coming here for a staycation with the family.

Small gripes: - There was only one desk chair, so someone had to sit on the bed to eat/drink. - Carpark had a large patch of sticky something on the ground that left residue on our luggage wheels and shoes.

Comfy mattresses and rain fall showers. Kids enjoyed the pool but weather dependent, as it is not heated. Location is convenient to shops and eateries and opposite a tram stop. Boxhill Central is train connected too.

Pillows were not supportive to match the comfort of the mattress, unfortunately. Towels for the pool are not readily available. Young families, be aware that there isn't a microwave either, and the sink basin and soap dispenser can't be easily reached for kids' independence. TV remote also shows Netflix button but it is not free! Instead, Level 24 (the pool level) has a good space for break out activities where we played boardgames. More toys, books, and games should be made available. Or else, another kid friendly space should be opened for entertainment. Generally, the ambience, furniture, and decor seem dated and don't match the calibre of the artist in name as you walk through the dark hallways.

Facility was in front of the tram station. Beds were comfortable. Chen's art was interesting.

Five-star rating was shown next to this facility's name in Booking.com. But it did not look and feel like it. Corridor ceilings were low. The room smelled of moist carpet. The round mirror in the room was dusty. Floor to ceiling glass windows were streaked and smudgy. There was no balcony. There were little dust balls on the floor between the bed and the side table. Restaurants were not open until 11:30am. Parking was off-site. The lobby was small. There's everything needed for a good night's sleep, but there are less pricey options.

Was really happy when I found out regular check out time at The Chen is 11am and when requesting prices for late check out, the staff advised us that we could check out at 12 for no extra charge. Beds are super comfortable, and amenities were very clean at the premises.

The fob/key cards to access the lofts and rooms are a but touch and go, we got 3 and 1 of them wouldn't work with our door, the other 2 were okay. Also we would have liked if the bathrooms provided a toilet scrubber/cleaner brush so that we could clean the toilet after use if necessary, most other hotels have these.

The room was excellent, with a fine and spacious layout. Regarding the parking, it was interesting to see double parking, although it seemed that only the outer spot was accessible, making the inner parking space unused. As for the bed, it was rather soft and did not provide sufficient support for my back, ultimately leading to discomfort.

I found the bed to be very soft, which may not suit everyone's preferences. Additionally, it would be helpful to have basic instructions available in the gym for guests who may be unfamiliar with the equipment. For example, incorporating QR codes or downloadable videos for safe operating procedures (SOP) could be a beneficial addition. Thank you for considering these suggestions.

Brilliant location, tram stop practically at the front door and train station only a few minutes walk. Quick and easy trip into the city. Lots of great food options and two supermarkets in the shopping centre across the road. Clean, comfortable, modern hotel with an amazing rooftop pool. Really enjoyed our staycation here. Would choose this hotel again.

Parking took a little while as you go to one car park near reception to check in and then need to move your car to another car park to actually park. But at the end of the day, the extra five or ten minutes involved is more than made up for by how great the pool is!

helpful friendly staff unlike many other hotels nowadays allowed late check out heated pool cafe and restaurants on site food shops close by hospital close by great restaurants and coffee shops close by fast uber food delivery tram at the door train station 2 min walk away staffed 24hrs front desk,kind staff on last day helped me take out bags outside which made such a difference

no driveway at entrance

Loved the customer service, the cleanliness and the general aesthetic and comfortableness. Everything lived up to our expectations. The cost was also pretty good for how good the stay was. Would definitely consider stay again.

Lack of streaming services, even if they didn’t have the log ins, they could’ve had the apps. The closing times for the gyms, pools and bbq area. There being only one washer and dryer, it took me 3.5 hours to wash and dry my clothes between trying to fit in my washing with other guest’s

Amazing friendly staff, beautiful views, awesome pool, secure and safe parking. I really do like this hotel and would consider booking into it a third time. It's so close to the hospital so it's very convenient for me. I also like that the check out time is 11am so not too early. It's right near a shopping plaza as well.

Our air-conditioning didn't work. You only get one tiny milk for making hot beverages. Other motels include cookies, toast, cereal, etc but this one only has tea and coffee and one little milk thing.