Location was great. Excellent customer service by the room servicing staff, especially acknowledge KK, she was great and very helpful. We had all the facilities we needed for a comfortable 10-night stay.

We had the superior 2-bedroom dual key rooms. One of the rooms hadn't been cleaned. I contacted reception who advised that cleaners would be available the next day so we couldn't use the one bedroom apt the night we checked in, which was an inconvenience. The apartment had a wonderful view of the lake but the balcony was very dirty (cobwebs and dusty) so couldn't be used as much as we would have liked.

The apartments are exactly as seen on the photos which is a plus, the worse is when the photos are better than the actual place. The staff were also very polite and pleasant. Location was perfect for our stay sitting right in the middle of both places travelled to, not forgetting the numerous shops and dinning spots close by. Definitely will be staying here again.

Overall the property was great! The only minor downfall was the bedding (blankets, pillow cases) not being as clean as they could have been. The blankets and pillows had stains on them, which made sleeping a little uncomfortable.

Location and Affordable

After hours location of the Key tap on system, into Security Car Park Entrance. We felt totally locked out and called main Phone of Punthill Apartment. Security came to let us into the cart park and showed us the outback of hours entry system. It was not highlighted by signs or lighting, and so far behind the drive on a dark wall. Not great End too a wonderful day at our sons wedding. (Please highlight this for future status, to avoid arguments amongst clients)

Quiet, comfortable well appointed room, personal feel, furnishings made sense, use of small space v good, didn't feel small. Liked the decor. Nice that sushi Dan's and a shop were just downstairs very handy. V nice guy at the desk, personable intelligent and very helpful.

We booked a room as a couple but there was only one wine glass, we had to go hunting for another and the nice man at the desk had no more! We weren't told about the times that the shops downstairs closed on a Sunday or any other days.a little card with hours on it would have been informative as we had been travelling all day and were charging phones. There wasn't any ordinary breakfast tea supplied. Not everyone likes herbal tea! Could have done with some tea mugs instead of drinking coffee from a tumbler glass. The details are important to make an apartment hotel feel like a home away from home. A few complimentary biscuits for coffees aren't going to break the bank but would make a big difference to the overall welcome and feel.

The whole hotel was very relaxing, both reception area and of course the room. Everything was as pictured online and was very luxurious in terms of the design/style. Bed was comfy and huge which I loved! Balcony was great, and all facilities like the bathroom and kitchen were fantastic. Everything was very accessible - there was a laundry room available for use, and on the ground floor there were a few shops including an IGA which was incredibly handy! I was exhausted and didn't want to drive so to just jump in the elevator to get groceries was the best. My room also had a lovely view of the lake which I loved. The room itself is quiet and well sound-proofed, and the curtains and lighting options are really great for winding down and having a great rest. Oven and stove were great, I even had a mini dishwasher however I didn't use it. Also, parking was available and staff gave great instructions on how to get there - easy access to the hotel from the car park too. Overall it was a great stay, I felt super relaxed, the room was lovely, staff were kind, and location is great.

Everything was pretty great, the only minor thing which isn't a big issue was it would have been good to have a few basic kitchen condiments (olive oil/salt/pepper) - but really wasn't a big deal as IGA was so close. A bit confusing upon arrival as the hotel reception location isn't obvious but you just simply take the elevator up to reception (I called reception to ask and staff were super helpful).

This is the second time we have stayed here. We find it really good value for money. Beds are really comfy and the building is very quiet. The staff are super friendly and it has everything we needed. Highly recommend!

Nothing really. There was an evacuation while we were there - someone had burnt some food but that wasn't the hotels fault. Other than that we don't have anything bad to say about it!

Room was clean and tidy and spacious, having separate bedroom, lounge area and kitchen area was so good. Shower was big and had raindrop head as well as hand held head. Furnishings were more than adequate and bed was comfortable, view from balcony/ sliding door over the lake was lovely. Eateries on the ground level, IGA, Dan Murphy and others very convenient Also walk round the lake and outdoor dining alongside lake was very pleasant.

Pillows both too soft

The staff were FANTASTIC. So lovely in person. Very welcoming, friendly and helpful. Room was gorgeous looks just like the pictures, with wonderful finishes. Layout great, rooms are huge! Very clean. Beds very comfy. Lots of space for clothes in wardrobe and suitcase. Plenty of chairs. Kitchen quite big as well.

Parking - can't believe you have to pay $12 a night extra for parking and its not undercover nor is it secure. Very hard carpark to get into. Big cars avoid. Walls are made of cardboard. I could hear my neighbour close their blinds. When they closed their door it slammed shut on its own and I thought I was experiencing an earthquake. Could hear everything the person in next room as watching on TV.

The location was amazing, close to my family. There were great restaurants and an IGA downstairs. The staff were so helpful and the facilities were beautiful, comfortable, clean, fantastic shower and bathroom. It had air-conditioning and TV in each room if needed. The beds were comfortable. The view from the balcony was perfect.

Nothing

Was very surprised after reading a few negative reviews, as I found my stay very comfortable. My trip was cut short by a day due to unforeseen circumstances, however the staff at reception was very understanding and immediately amended the booking for me. on arrival too staff was very welcoming and willing to answer any questions I had. the room itself was a 2 bed apartment - very clean and comfortable. All facilities including washer dryer were included which made it very functional for our short trip. would certainly stay here again and recommend this property. As a heads up to other travellers, they do have a $12 daily rate for parking over and above the room fees you pay.

can’t think of any negatives.