Best hotel of our roadtrip through Australia. Amazing staff, amazing facilities, lovely pool. Enjoyed every part of it. Highly recommend!

New, clean and perfect location. The views from our window were gorgeous, overlooking the jetty and ocean. It was also walking distance to the shelter for great food and drinks as well as other restaurants and sights. Staff at front desk were very friendly and engaging. The buffet breakfast was exceptional. It seemed like quite a small selection however everything was fantastic and something to suit every taste. Willy the wagtail was the cutest little visitor every morning and we looked out for him at breakfast. We loved the fresh juice station and perfectly poached eggs.

The room we stayed in didn't have an opening window so we couldn't get that fresh ocean breeze. The air conditioner was a little noisy during the night. The mattresses were not comfortable. You could feel the springs in them, however the pillows were excellent. Coffee at the buffet was ordinarily (however, we are coffee snobs) The omelette station at breakfast was often unmanned ( busy elsewhere) and were told there would be a 20 minute wait which was disappointing. They may need more staff to help with replenishing the buffet foods.

The location was perfect for us. It was right next to the jetty where we could do our site seeing. Also was conveniently close to the shelter brewery, which meant we could have a few drinks in our room before going across the road for dinner, without the worry for uber! The room was gorgeous; everything from the decorations to the cleanliness to the layout!! Staff were super friendly and helpful, also very personable. I had called ahead of time to see if we could check in earlier and the lady at the desk was prompt to help. We could check in as early as 12! The pool facilities were great too.

I would have appreciated the fridges to have a freezer of some description. Also the option to chrome cast/connect your phone to the Samsung smart tv because the options to watch were very poor

The property was new and clean and appealing. A great location across from the Jetty. The staff were delightful. Very happy to assist with any issues. Also, the staff were always checking in to make sure we were happy with everything. Especially Ntala and Sunny who went out of her way to change our pillows and sort out our coffee requests. Breakfast buffet was reduced for us as guests and great value. We had dinner one night and it was fantastic. We sat by the kitchen and watched the chefs working away. We had to thank them at the end for cooking the perfect steak. Also, the service as dinner was great!

If I’m being picky, Not being able to view Netflix or movies on demand as we live to settle in after a big day and watch a movie. I missed having a robe available but again I’m being very picky.

Perfect location next to the jetty and restaurants nearby. Spacious room with a nice view of the harbour, clean and modern design. Staff very helpful. Our car which was parked in the parking area got smashed into overnight with things stolen, the hotel staff is very helpful with police reporting and also helping us to temporarily cover the car window by plastic sheets so we can still use it the day while waiting for a car replacement by the rental company.

Nothing much to complain except the location being not too safe with our car smashed into. Heard from the hotel staff and police that this is becoming more often so all visitors should keep their belongings safe and out of thief’s sight.

The view was amazing, the location just wonderful. A accomodation very nice , staff here from the receptionist to the bar staff were just fantastic , helpful , and nothing was too much trouble . A great stay and a good place to relax and enjoy

The water from the shower leaked over the floor due to the way the drain seems to be unable to drain away the water fast enough . T.V did not work in the morning , but i think this was due to an outage in the night . Overall minor problems that couldn’t be fixed , and we informed the staff

2 years ago, we were in Busselton and the Hilton was still under construction and this trip, we really wanted to stay there. Location is superb, parking was easy. It was more of a no-frills hotel since there was no bell-person to bring up our luggages but that wasn't a big issue. Service staff was awesome and the bar and restaurant served great food. They even had a mini-mart at the lobby selling snacks and drinks. Tip - sign up as a Hilton honors member to get 10% off at the bar + restaurant.

Sockets were all AU with no international plugs inputs and the USB A and USC C wall chargers were not high powered for fast charging.

The property was only new when we booked in (3 weeks open). It was clean and everything was exceptionally presented.

There was a problem with power in the morning and the lifts stopped working. It was of great concern to us that when built, the fire escape doors were not given a handle on the outside of the door to allow staff to access each floor. The staff required to shout up to another patron and ask them to find the exit door for that floor and open it from the inside to allow the staff to then jam the door open. My parents are in their late 70’s and my father is registered blind do you can imagine the problem when we were on the third floor! This is a great fire risk and I urge the Hilton to look into this further and rectify it.

Breakfast far exceeded my expectations. I thought we would get muffins and croissants and maybe some cheese. It was an astounding spread and I even juiced an apple and some kale. Bedroom view was lovely, tv worked fine. Shower needs a high IQ to figure out. But water pressure etc all fine. Couldn't get the internet to work but I could hot spot my mobile phone.

Expand seating for breakfast crowd. It's squeezy where the coffee machine is. Back to back with the cold cuts. All day in-room dining should be extended to midnight or 24 hours. Your hotel will only get more popular, and there's really nothing nearby to eat after 9 pm so you'll get business from in-house guests.

The room was clean and modern although it did take me a second to find the sleek black light switches. Loved the couch by the window where I could see the back of The Shelter. As the weather was wild and windy I went for a walk along the foreshore as didn’t want to fight the wind on the jetty. Then enjoyed a cup of tea on the couch and read. Dinner at Together & Co was also tasty and on special! Was the perfect little getaway (even during school holidays). Was able to check in and choose my room on my phone but opted out of the digital key (using my phone to unlock the door). Not my first trip to Busselton and definitely not my last!

No much to not like. Fingers crossed the weather is better on my next trip and I find another good deal for a two night (or more!) stay.