I stayed at thsi hotel with a friend visiting his family in Sankt Poelten. I was highly impressed and surprised by the service we received at the front desk. Specifically I would like to commend Adrian. He went way beyond any of my expectations of a front desk employee; he did everything he could to make our check in (and wait for our room) one of the most pleasant experiences I've had. He even opened the bar for us (the hotel was without a bartender) and additionally served us a much needed beverage. His personality was perfect for a first class hotel in welcoming his visitors - he could have been the hotel owner based on his outstanding service. During our entire stay, he was really an asset to your hotel, and he, almost on his own would induce us to return to this hotel !! I highly recommend that any visitors ask for Adrian and send the best regards from Gerhard from the U.S.

Everything was perfect and I have stayed in many, many top hotels worldwide.

I was impressed with Melissa's diligence in resolving a difficult to process refund. The hotel charged me an extra night, perhaps due to a communication issue with the hotel after I reduced the length of my stay by one night on Booking.com.

The shower hot water didn't work on a couple of mornings, I suspect that's an unusual occurrence. On the plus side, they handled it well and I was given a 10% refund.

The location of the hotel is very nice, a few steps from the center and from the main roads, so we found it very convenient to stop by for a night while on a longer trip. The breakfast is basic, but sufficient. The hotel offers underground garage for their guests. Our room has air conditioning but it was working like ON and OFF, nothing in between so we could set the desired temperature up. The bar in the lobby was closed. The personnel speaks English. Free baby cradle.

I did not like that the staff at the restaurant was cleaning the plates at our table: the waitress did take our dishes to the kitchen to get rid off the food remainings, she was sweeping off the food from one plate to anoter at our table while we were still eating!

The room was clean and well-maintained, the toilet was clean and fully equipped. Breakfast has a large selection and freshly made items. The location of the property is just outside the pedestrian city center, and in a few minutes, you can reach the train station by walking

Very satified of everything except what in on the What didn't Like

I reserved for 5 nights, but I had to leave after the 4th night and was charged full price for the fifth night. this is exaggerated. Nixt time I may make my reservations at another hotel ? That is the only point that I didn't like

Friendly service, pretty clean, usable mini-fridge, good location - very central, good breakfast, WIFI, comfortable beds, good shower/bath, good taxi-service. Would recommend!

No fly/mosquito net on window

I loved the breakfast, the options were great and the quality of the food was really nice! The room was lovely, always very clean, a good space is unwind and relax.

The wifi could be improved, while it worked on my phone it was not strong enough to work at all on my laptop meaning I could not get any additional work done in the hotel. I was also not aware there was an option to connect to paid wifi.

It is a nicely kept hotel in a good central location. The breakfast was OK, but not plenty, and we were reminded to leave the breakfast area right at the time they officially stop serving breakfast (10:00).

We could not enter the parking lot the night we arrived (late at night) and there was no staff we could find to sort this out.

I liked the location of the hotel. It was close to the center. The breakfast was at a very good level.

I can't say I didn't like anything. Everything was as it should be.

Excellent hotel, nice, clean, modern, close to the old city and for thouse, who come with car - there is a very convenient garage right under the hotel.