it was a wonderful holiday. the hotel is very beautiful, equipped with excellent technology and everything is thought out to the smallest detail. The breakfasts are delicious and varied (there are even sugar-free and gluten-free treats). The pool is not very large, but children are very comfortable there, and there are also times when children cannot get there, which makes the time spent there more convenient for everyone. there is a hammam, 2 saunas and a cool shower. The jacuzzi is also pleasantly warm. The water temperature in the shower in the pool is very comfortable. Room cleaning is gentle and daily. The comfort of the room only upset me a little with the view from the window, but it didn’t spoil my vacation. I will be happy to recommend the hotel to friends

It's a long wait for the elevator, but there are stairs and it's wonderful

I loved the room , the breakfast , the free cake! and the location was great with restaurants and the beach. The family room we stayed in was very clean and comfortable and we had a great stay. I would definitely recommend it and would love to stay again ( probably will!!!)

The parking was a little narrow and some spaces were a tight squeeze and on one day the pool was extremely hot but other than that it was great !

I absolutely loved the comfortable room with its stunning sea view, offering a perfect blend of relaxation and serenity. Despite the chilly weather, the room stayed warm making it a cozy retreat. The breakfast selection was rich, and the bar provided a wonderfully cozy atmosphere to unwind in the evenings. Overall, the stay was both luxurious and welcoming.

Hotel in the heart of Ostend on the beach, next to Casino. Nice clean rooms, comfortable beds. Well equipped gym and... really nice spa! Cakes at 5 p.m., friendly staff at the reception. Breakfast with wide variety of pastries, breads, fruits with fantastic beach view.

Car parking is neither spacious or comfortable. But if you are careful, it does the job without getting your car scratched.

Wellness and the fact there is an adults only zone it was a petty no treatments were possible due to no personnel, breakfast is fantastic a lot of choice and a large time slot.

There were construction works going on near by with a lot of noice, not very pleasant when you have room with a balcony. Bed is good, pillows are too flat, one is too low and two too high. Shower gel pump did not work, left the bottle on the site with pump out but personnel just left it for the next day not checking what was going on.

Breakfast had a fantastic selection with enough pastries to need a week stay just to try them all! I do wish they would provide fresh milk in the room along with the coffee and tea options. We asked at the desk and they were kind enough to send up UHT creamer but proper milk would definitely be an easy step up for them.

No milk in the room to add to coffee and tea provided. Highchairs could use a better cleaning regime.

We had an amazing experience with the two of us, my girlfriend and myself. The room was TOP and very clean. The breakfast was exceptional. So many varieties !! Thank you !! We were very satisficed.

People not understanding the purpose of a wellness. It is not a place to play ball ! In my opinion, staff should kindly remind visitors with respect of other visitors.

The breakfast was very good anda lot of choices. The pool and spa center was also pleasant.

The cleaning off the room was not great. There was dust in the room. There was was quite noisy during the night from the neighboring rooms but this might be bad much for us. The price was also very high. In their catalogue the maximum price for a Junior Suite was 3 hundred something while I was charged 570 eur / per night. For this money I would expected much better room.

Absolutely beautiful hotel right on the beach with a simply stunning breakfast room with sea views and a great breakfast. Also it has a fantastic pool/spa area which we loved . I recommend spending the extra for a balcony room with views overlooking the English channel

Having to pay for parking but this is a minor issue when you realise there is very limited car parking spaces below the hotel

Good location located directly at the beach and still near the city center. Comfortable and clean rooms. Excellent breakfast and nice lobby bar. Staff is really helpfull.

Getting the invoice for the stay as they are waiting first for the payment from booking.com and sending you the invoice afterwords.