The private balcony, the room utilities (small refrigerator, cafe maker, microwave), white bed sheet, the shower water pressure was great, roof top pool and every area of the hotel was very clean. Also, our room was ready before check in time and the check in representative was friendly. Five stars 🌟 for great customer service.

That the room didn't come with an iron, the hotel requirement that you need to put down $150.00bzd security deposit and the check out time was 11oclock. Which I believed is too early especially if you want to enjoy the pool a little more and shower off before leaving.

The hotel is lovely and clean with amenities not found elsewhere, but the biggest thing was the staff. Sadly my phone was stolen while I was on the island - I was alone in a foreign country with no way to contact anyone. Angela at the front desk did not hesitate to let me use her personal phone to call home to have my family lock my phone down remotely and arrange a ride from the airport, with no expectation of receiving reimbursement for the costs she may have personally incurred (I did leave her a good tip to cover same). She went above and beyond and even drove me to the police station to file a report, waited for me at the station while the police did their thing, and drove me back to the hotel - all after her shift ended. Breakfast was fine, though nothing extraordinary. The wifi was the easiest to access and most reliable that I experienced in Belize. Location was good - fairly central and an easy walk to anywhere I wanted to go. Loved having an elevator in the building.

A new hotel with an elevator- probably the only one with elevator on the island. The facilities are better than the pictures on the booking.com. There are coffee maker and microwave in the room. The front desk staff were friendly and helpful. We were allowed to check out later than normal and were provided transfer to the ferry dock. Hotel also arranged the sightseeing flight over the Great Blue Hole for us.

everything. the rooms were large, new and spotless the shower was hot and high pressure. the staff was the most memorable, such kind and wonderful staff. good restaurant. nice pool. amazing view on the rooftop where the pool and restaurant are. it was perfect.

could have used different options for pillows. they were all stuffed too full and hard. but still a great place.

The location was good. It is on a quiet road.

There was a coffee pot but no coffee in the room. There was no soap dish so soap got icky on the counter. Also, the shower head system was not user friendly. These are minor issues and easily dealt with. The staff was awesome and everything else was great. There is a casino, bar/restaurant and gift shop on site that made the stay very nice.

The rooms were large and very comfortable. Loved the complimentary water and tea provided as well as the microwave and refrigerator. King sized bed very comfortable. The wrap around rooftop view is phenomenal! Swimming pool and gym is nice also. Additionally appreciate the door security in the evening and night time

The hallway lights goes off at a certain time at night and being able to see to get to the key area is difficult for rooms tucked in a corner. Also didn't care for hand held shower... too messy and a little difficult to control the sprays otherwise bathroom very nice. The rooms are large and should All accommodate a closet instead of just a clothing hanging area which is open to the room and can become untidy afterwards

The hotel is brand new and well appointed. The A/C was excellent, water pressure was great, and it had a safe, refrigerator and the other necessities of a good hotel. On the roof is a restaurant and swimming pool with great views. (We didn't eat there or swim.) It looks like it is the tallest building in Caye Caulker.

The location is on a side street and the broadsides of the hotel face north/south but the beaches are east/west! They could have been better but we still had great views from our 4th floor balcony.

The rooms were big and very clean, water pressure in the shower was great. The staff very friendly and helpful, eager to assist. The bar and pool on the rooftop were one of the best features. Will definitely be stay there on my next trip :-)

the property is always clean, the staff is amazing. and the rooftop deck is perfect for sunset viewing

Nothing - in the off season the restaurant is only open for dinner which is to be expected. They are glcreating a gaming room so there is a little daytime construction noise but you are out all day anyways so it is t a bother.

the hotel was really nice

not typical hotel more like a residence building. nothing to give it a character. breakfast was poor