My luggage did not arrive in time. When I asked for a dental kit, they charged me 5$US for toothpaste and brush. Maybe I'm wrong, but I expect a hotel in this class to provide free service if my luggage gets lost. You already have enough problems.

Everything. Spacious room, modern bathroom, nice tropical atmosphere (peacocks and a turtle walking around) very friendly staff. We especially liked the poolside restaurant, which had good cocktails, very tasty buffets (brunch on Saturday, grill on Sunday), and works 24h. Spa and pool areas very nice, too. The location is great, very close (walking) to restaurants, malls and only 15min by car to the central square.

We liked everything

The hotel in contrast of other 5star hotels considering the country was beautiful. The garden architecture and setting was beautiful. The restaurant had variety although a bit expensive for the quality of food at the location. American food made for a diner

Front desk staff and rooms service call was horrible. They were borderline discriminating against us. The delay to have service like an iron or ice sent to the room to about an hour each time. The front desk locked us out of our room twice while we were eating breakfast and hung the phone up on me when I explained someone was at the door. The staff seemed more focused on collecting their tip and fees rather than providing good customer service.

I returned to Santa Cruz after a loooong time and we got a nice stay even though it was raining and windy: - The breakfast was outstanding (as I remembered) - The rooms were clean and they were comfy. - We did not have a car, but it was pretty easy to take a cab. - The snacks at Tajibar were different but delicious.

The menu (online) at Tajibar needed to be updated In the description it said the hamburger comes with french fries but when I got it there was not any, I was told the menu needed to be updated but I got my french fries without any extra charge (thanks to the personal).

The staff is so friendly and helpful, Bolivians really take on hospitality. The food was great, both the restaurant and the room service. The joint spaces are well kept and beautiful

Details missed that shouldn’t be missed in a 5 star hotel: no robe, no big towels, the bed was not very comfortable/new. The hair dryer was so old, it didn’t work

Comfortable room, great pool area, friendly staff

Bit frugal that only the first night a small bottle of drinking water is free of charge

Everything was perfect , breakfast was complete, excellent location. The rooms were clean always, The staff , from the front desk to the cleaning crew were excellent . Mss. Silvia Castro did an outstanding job for me to feel good.

Maybe put some kind of map of the hotel so it would be easy to find the pools gyms eyc

luxurious hotel with all the amenities

if you are a solo woman traveler they will (try to) give you a bad room. I paid extra for a green view and they put me in a room facing the laundry facilities. I had to wait an hour to change rooms after a long trip. The management should give women rooms as nice as those they give men.

Location, swimming pool, gym, bed

Hairdryer - low quality Wifi - sometimes not working in the room and low signal at the restaurant by the pool No coffee or kettle in the room Knocking at the door at 8am to do the room

Decent hotel with up to date, spacious, clean rooms. Staff is very friendly and helpful.

The breakfast could be catered a little more to Western style.