Great staff. I was worried there would be a language barrier but they all speak great English. I flew in early on the New Year's Eve and my room wasn't ready so I was offered a place where I could freshen up. Also my first room was quite shabby - the aircon didn't work, there was no hair dryer and the light in the toilet was broken. When i mentioned the aircon to the front desk staff my room was immediately changed. The room was good in size and quite comfortable overall the pool, always a great addition

the location- it's quite dangerous. I was attacked by a homeless during the day when i was waiting for an uber right in the hotel's corridor (i wasn't even in the street), breakfast - very limited choice of fresh vegetables (only tomatoes)

The breakfast was wonderful! The selection of foods at the buffet, and the service was exceptional. I wanted a downtown location, and the hotel courtyard was truly an oasis from the hustle and grime of Centro. The hotel was an easy walk from my conference downtown, as well as top Centro attractions. Although I didn't take advantage of municipal buses, preferring to walk everywhere, numerous bus route makes frequent stops on the Rua Riachuelo half block from the hotel, and the famous Blonde de Sana Teresa tramline to Carioca Station has a stop right around the corner!

Access to the swimming pool is restricted out of consideration for the residents who have apartments on the courtyard, and my work day typically did not allow a refreshing swim before dinner! The water is so enticing!!!! The pool is very well maintained, with a bar.

Very clean, staff is really kind and eager to help. We didn’t enjoyed the pool because we wanted to enjoy the beach but looked nice and not crowded. Location is perfect near to the Saleron stairs. Safe area by night to enjoy the nightlife in Lapa. Kind of Familly oriented so quiet in November when we stayed. Everything was really great.

The gym space could be improved but otherwise nothing to say. Really good ratio price/quality location.

It was a nice experience, one of the staff at the front desk was very nice (can't remember his name) and got us an early check-in since I had my baby with me. We could wait in the pool area and they even let us leave our suitcases for 4 days while we were out in the city to Buzios, it was very kind of them. The breakfast was nice and the people were kind, with good fruits, and nice beds...overall it was a good experience.

The entrance is not wheelchair accessible, or in my case, stroller and suitcase accessible, you have to go down a flight of stairs. It is also right in the middle of the center so parking is not really a thing, a bit chaotic to get out of there and put things in the car.

Vila Galé doesn't disappoint you. From the moment you arrive, you are treated with respect and that warm welcome to Rio. This is our second visit. We chose the renovated antique rooms, high ceilings, with "garden view". Some on the first floor, so do bear in mind there are steps to carry your case up, or if a senior, this because lots of Cruise passengers choose to stay here, close to the port terminal of Mauá. Perhaps choose the modern rooms with lift access would suit better. The breakfast is excellent! Airy place, plenty of tables and food Brazilian breakfast to it's best. To pass the time, the picturesque swimming pool is not only a picture perfect but also warm to swim and catch a bit of sun by the umbrellas, whilst getting the waiter to bring you some refreshments. There's a small shop selling women's "light clothes" with Brazilian fabrics and bright flowers and colours. Check in is 3pm but they can store your bags, also on departure, as check our midday. Nothing is too small to please customers. I really recommend here. And we had dinner as well, not included in the rates, but not disappointed either. A brilliant chef coming up with a simple but delicious menu. The area didn't disappoint. A barber opposite, chemists and 3 big supermarkets (turn right from the reception around 15 min walk. One interesting thing was to find that the supermarkets are cash only or pix payments that I don't have a clue what it is. I just want to point out that the location of the hotel is excellent to explore Rio, walking out catching that Uber to Sugar Loaf is as easy as close. A big thank you to the manager, that made me feel at home. If you arrive very early, and they have rooms available, you can go to your room but will pay 1/3 of the rate. It was a saving grace for us as we don't sleep on planes. And the breakfast (not that we were hungry, was good to have a bowl of fruit and tea then crash in bed. Worth asking.

High ceiling renovated antique rooms

The pool is superb! One of the best I have been in, gorgeous and very attractive and large. The breakfast was generous, the location is really terrific for exploring downtown and Lapa area though there are many homeless just around the corner, but I would not say it was unsafe.

Nothing, I knew pretty much that the area was not the best, but the hotel facilities, property and staff made up for it. I definitely recommend this place.

The property is beautiful and as pictured, we had a ground floor room leading onto the pool. The room was large and the bed huge and very comfortable.

The staff, it took around 15mins to get a drink at the pool bar or the restaurant. We often had to go and remind the staff about an order. In general the staff at the property seem uninterested in assisting, any question we had was an inconvenience and often we didn’t get an answer. The only staff that were very helpful were the cleaning staff who were fantastic and worked tirelessly.

The property is surprisingly beautiful. You feel safe inside although the street outside might seem a little ugly and confusing. Very nice pool and ambience at night. Very well located if you’re looking for downtown Rio agenda.

I wasn’t able to park my car in the hotel for the parking was full. The hotel was really crowded because of a show happening in Rio. So I had to walk several meters with all my luggage in order to get to the hall. Also there was a huge line on breakfast. As I told you, it was really full. The check in/out took too long because of the long line. I’ve waited for almost 30minutes to be able to check in/out.

The only hotel I've ever stayed that you pay seperate service fees when checking out. It honestly feels like a cash grab. You would think the services would be included in the price of the stay like most hotels.

The hotel was like a Spanish 3 star but very clean and satisfactory. Staff very helpful.

The location of the hotel is not good. Lapa is famous for its samba evenings but it's not a particularly safe area. Lots of homelessness, streets dirty and full of graffiti, litter and the smell of piss. It is near St Teresa which is actually nicer with its tramway to the Arches. The gym is very small..