it’s just beautiful

there was a constant problem with the hot water in the shower. it was communicated twice. the first time someone came to fix it but it did not last. the second time no one came to fix it. communicated this to the reception who forwarded it to a manager who contacted me. it was handled again insufficient , the water was so hot you could not shower. an excuse is for this level and multiple complaint is bad

A bit far from city center but in the middle of business district. Friendly staff, amazing facilities! The toiletries kit quality is amazing!

Nothing much to complain about for the stay :)

Buffet breakfast very good, with excellent choice of foods, well presented and exceptionally clean. Good service throughout. Room was comfortable, practical and clean, with comfortable mattress and amazing view of this part of São Paulo, especially at night. Bathroom arrangement was good and shower worked perfectly!

Access to swimming pool via restaurant seems cumbersome to say the least!

Excellent staff. Incredibly friendly and competent. Incredible gym facilities and two very nice pools (indoor and outdoor) Great breakfast; lots to choose from and very fresh.

I had a wonderful 4-day experience here! The room is spacious and clean with complete amenities, and the view with the bridge and lake is perfect. And the staff is extremely helpful.

There are no plug plot at bedside.

Its a good Hotel.

I forgot in the room a small purse with two razor machines, and I try to recover it, sending messges on the same day and the following days, almost 4 days after they told me that they cannot found the purse.

Fantastic hotel! Very comfortable beds. Large and comfortable bathroom. Big room. Great view from room. Hotel has everything. Great gym and sauna/spa.

It is a very large hotel with lots of business travelers. There is nothing wrong with that - but it is definitely not a boutique experience :).

Nice quite rooms, with an amazing house keeping. All staff speaks English well, and everybody was so friendly and always helpful. Great !

We expected much from the breakfast and in-room-dining, but were a little dissappointed about the food quality.

Great hotel and location to explore the city. Amazing and helpful staff really made the difference during our stay. The variety of fresh fruit and juices at breakfast was a big plus. Large room and great view.

Breakfast had a lot of options but the quality of the food was a real let down. The bread and pastries always felt like they were a day old, and the cooked foods seemed to be cooked in a hurry and with little care. For instance, the tapioca was quite dry and the eggs benedict were served cold. Hotel seems in need of a refurb and a deep clean of the carpets, especially in the rooms. In terms of the facilities, it was more like a 4 star hotel, not a 5 star one.

Breakfast was good but the Service was not great. I had to ask multiple times for tea and still waited long for it. While other customer who came after me, got served before me.

as above.