Clean and updated hotel. Good size rooms and the beds are comfortable. I also liked that there was a water dispenser on each floor so you can get purified water. The front desk guy was very nice.

My parents had one complain and it was about the service at the lobby bar. They were very disappointed that when they went to the bar, no one acknowledged them for more than 10 minutes. There were two people behind the bar minding their own business. There were no other customers. My parents had to eventually call them to get their attention. Good hotels or any hotels should have great and respectful customer service.

Rooms are very modern and clean, great view from the upper floors. Room equipped with everything needed, blackout curtains. Play corner available for the kids on the ground floor. Parking underground with lots of space. Breakfast very good with enough options, plus I was pleasantly surprised to find cherries as fruit options, it was a first in my traveling history, very much appreciated. A mall is very close to the hotel, only few steps walking distance.

Just small things: If traveling with small kids like was our case: they cannot independently reach the soap in the bathroom as it's fixed high on the wall so they needed our assistance at every washing hands. No lock for the bathroom doors (although they are very modern, missing locks are not practical when traveling with kids).

Stayed in the Suite which was quite cool and nice. Only downside is that the Televisions are 28 inches and not Smart TVs. Apart from that all seem to be fine. The hotel may need to spend a bit more on the bed coverings. They kept coiming off. In all it was a nice pleasant stay. House keeping was fine. Bed - Memory form.

Bed was memory form which is cool but the coverings kept coming off. Televsions need to be updated to Smart TVs

We had an excellent stay at the Novotel. Our room was clean and comfortable, with a great view. The location is convenient because it's easy to get to/from the airport, plus there is a great mall right next door and a bus stop close by with easy access to downtown. The staff were very kind and professional, and very accommodating to the needs of a young family. They had car seats that we could use for the airport shuttle. The staff very kindly washed our baby feeding gear and sippy cups for us. There's also a perfect little play area by reception to keep the little ones occupied while the adults check in/out. The breakfast was great, with many choices. One minor but highly appreciated feature was the water bottle filling station at the elevators on each floor (you can even choose sparkling water - nice!). We especially appreciated the great service we received from Sabina (front desk), Damyan (breakfast), and Traicho (airport shuttle) - thank you very much!

The only thing that we did not find family-friendly was the design of the bathroom; it's not a fully separate room. The doors don't lock and there is a gap underneath so there is no sound insulation. The glass wall can be set to opaque or transparent, but even on the opaque setting it isn't perfectly private. As a result, parents with young children may find they have trouble showering or using the bathroom in privacy. And it's hard to make a quiet trip to the bathroom after the little ones are asleep. Not a deal-breaker, though. Our stay was otherwise wonderful.

The hotel is ideally situated for the airport and was easy to find. The Check-in process was really efficient and the staff were very helpful and spoke very good English. Rooms were excellent with everything you could need, very modern and stylish. We went to the mall that's within walking distance where there's plenty of places to eat and lot's of opportunity to shop. We had booked an overnight stay before getting our flight back home to the UK. We'd definitely recommend this hotel to people who are wanting somewhere before or after a flight. We'd also definitely stay here again when in Sofia.

Drinks prices at the bar are a little steep but we were expecting it to be fair. A Gordon's gin and homemade lemonade (which the waiter makes up in front of you) and two pints Kamenitzas was 35 lev.

The front desk staff made our stay an excellent one. Radostin and Milan were extremely helpful, friendly and patient with our large group. They deserve an award for they fine hospitality. Check-in was seamless and professionally executed.

Our stay was too short. :(

I was surprised with an upgrade....which was....AMAZING!!

I requested a taxi be ordered for my trip to the airport. The front desk clerk told me there was no need to do that since there were always plenty of taxis at 6:30am. WRONG! There were no cabs at the time I needed one and the morning clerk looked confused (as in "we don't have one scheduled for your").

Absolutely wonderful, clean and comfortable, convenient location to the mall and to the airport, bonus is the underground garage for no extra charge. Nothing but good words to say. My arriving flight was cancelled and rebooked for two days later. I called the hotel to ask if can move my reservation and the staff was enough courteous to understand my situation and moved the reservation. I am so grateful to them for doing this and will definitely stay again.

None

Booked a suite and had no regrets given the size, lay-out and overall level of comfort. This was further complemented by a high level of cleanliness in the room and throughout the property. Breakfast was fabulous, offering a broad selection of warm/cold plates, patisserie, fruits, yoghurts and juices to satisfy any palette.

No complaint. Everything was smooth from check-in to departure.

Very good breakfast, more than helpful staff willing to help us in any way. We were more than happy with our choice of hotel which is located in a very nice area, close to the airport, next to The Mall, free parking. We were given early check in and late check out since our flights were early in the morning when we arrived and our departure flight was late in the evening. If we visit Sofia again, Novotel will be our only choice!