did not have breakfast

I have asked for early check in ,lady on receptions said that can’t be done and check in is at 14.00.Did not appear to make any effort to try .When come back later on seamed she could not even remember I was there earlier.

The kindness of the staff.

The pillows were too hard and uncomfortable.

The perfect location in the heart of Sofia, and just a walking distance to all sights, shops, restaurants and the pedestrian Vitosha Street. At the same time, the hotel is located on a quiet side street, so nice and peaceful. Specious, comfortable and spotlessly clean rooms. Having a balcony under the stars (our room was on the 5-th floor), with a nice view of the city skyline and even the Vitosha mountain was a bonus. Very nice and helpful staff, all of them. It was our second stay, and we'll stay there again when we are back to Sofia, for sure.

No breakfast is offered at the hotel, but there are a lot of places around to go for breakfast or brunch.

The location is perfect, very central and close to a few underground stops for different lines too. There are a lot of restaurants nearby. The room was spacious and clean. Overall good value for money and I have stayed there a few times already.

The furniture is outdated and old but is still okay for the money you pay. One thing that could easily be improved though is investing in new towels for example. The ones we had were very old, worn out and some of them even had holes. Not a disaster but at the same time an easy fix.

Location is amazing, extremely central, right next to Vitosha Boulevard, but also very close to Sredets and having everything around (restaurants, shops, cafés, groceries, metro station, bus stops, etc.). Room was great, very comfortable, spacious, kitchen well equipped. Bathroom was clean and good (although it can use an upgrade). Staff was incredible, very friendly and helpful.

The only thing that could use a little improvement is the bathroom. It was still good and all clean. But if it might be improved in the future, it can improve even more the quality of an already great stay.

The room was very spacious, much bigger than any other standard hotel room I've been in. We had a tap and kettle to make hot drinks, a TV, a fairly nice bathroom, and a fridge for the minibar. We found everything we want to go to within a 30 minute walk. It's really easy to get there from the airport - a 30 minute metro journey (which costs about 90p) and a ten minute walk.

The air con didn't really get cold so the room was really hot a lot of the time. It doesn't help that it only runs when you're in the room and your key is in the slot, so you come back after a day out and it's boiling. Similarly the fridge didn't get particularly cold. These were fairly minor issues though.

Excellent location, comfy beds, huge room and wonderful shower. Friendly staff at the front desk everytime.

The aircon unit in my room didn’t work which made the room unbearably hot in 34 degree temperature. I mentioned it to the front desk and asked if they had a fan which they did not. They said they’d called to have someone inspect it as a few rooms had broken aircon units. The aircon in my family members (separate) room worked fine so I guess it was just unlucky for me that mine didn’t but it did impact my ability to sleep well =(

Great location, 2 minutes walk to centre, restaurants and shops nearby. Pleasant staff. We checked in at 2am with no issues as they had 24hr reception. Towels and all soaps/shampoo provided. WIFI had great connectivity. When we were leaving, we were also able to leave our bags after we checked out. 100% would easily stay again!!

Very minor, but the hairdryer is one of the ones that are stuck to the wall. It works for about 2 mins then runs out of charge (and then needs to be hung back again for a minute before you can reuse). Not major, but be mindful, drying hair can take up to 5-10mins longer than usual

Location is perfect. Only a block to Vitosha Avenue, the heart of the city pedestrian promenade. Comfortable big room for myself. Galina, one of the reception workers helped me to trace a lost object I left in my taxi to the airport calling the taxi I took. Also Alex, the night receptionist was very friendly and helpful.

I prefer wooden or laminate floors than the carpet the room had. Everything else was great.

The location is perfect for visiting Sofia, furthermore it is very close to Boulevard Vitosha, the main pedestrian street of the town, always crowded and full of shops. You can arrive easily by car and you can park inside (even though paid) in a garage reachable by a lift, not suitable for big vehicles. It is very hard to find parking in the street. We were on the top floor, the room and the bathroom were silent, large, bright and comfortable. Price good for Sofia city.

No breakfast and dinner, but a lot of restaurants and coffee bars nearby. You can also prepare coffee and tea in your room. The staff is not very kind, but the reception is open 24 hours. The room looked a bit neglected as the whole hotel.