Sarai Resort and Spa provided the perfect setting for a rejuvenating and peaceful retreat. Our room was beautifully appointed, and the addition of a private outdoor living space made it a truly special haven where we could unwind and soak in the warmth and tranquillity. What truly elevated our stay was the exceptional service. The staff’s warmth, attentiveness, and genuine care made every moment feel special—it's the people at Sarai who made our experience there memorable. This charming boutique hotel exuded elegance and character, creating a delightful atmosphere throughout. After a day spent exploring the vibrant sights and sounds of Siem Reap, the pools were a welcome oasis to relax and recharge. We highly recommend Sarai Resort and Spa to anyone seeking a relaxing escape in Siem Reap.

We recently had the pleasure of staying at Sarai Resort and Spa Hotel, and we can confidently say it was an exceptional experience from start to finish. Upon arrival, the check-in process was seamless, with friendly staff who greeted us warmly and provided us with all the information we needed to make our stay more comfortable. The lobby was beautifully decorated, creating a welcoming atmosphere. Our room was spacious, clean, and well-appointed with modern amenities. One of my favorite features was the stunning view from our window overlooking the lush pool. The hotel’s location is ideal, situated just a short walk from local attractions, restaurants, and shops. The amenities were top-notch as well. The pool area was beautiful and perfect for relaxation. We also enjoyed a delightful breakfast each morning, with a variety of options to choose from. What truly stood out to us was the exceptional customer service. Every staff member we interacted with went above and beyond to ensure our stay was enjoyable. They were attentive, knowledgeable, and genuinely seemed to care about our experience. Even the tuk-tuk drivers we used outside the hotel were pleasant and accommodating to our travel needs. Overall, we highly recommend The Sarai Resort and Spa to anyone looking for a relaxing getaway in Siem Reap . We can’t wait to return. beautiful cozy hotel. The staff were amazing and super accommodation and friendly.

Absolutely nothing.

We booked the duplex junior suite with private pool and we loved everything about the room. The room gets cleaned twice a day and within 2 seconds of making a call, a staff member is at your door. The hotel is all around 5 stars from the beautiful staff in all areas of the hotel and the facilities and little touches the hotel offers, from a welcome bottle of wine and fruit basket, to turn down service with snacks. The bed was comfortable, not too soft and not too hard. The bathroom was great with a deep soak bath & rainwater shower. There were so many inclusions with the room including buffet breakfast - which is FRESHLY MADE on order, not sitting there all morning, complimentary massage - which was honestly amazing & felt the masseuse genuinely enjoyed and take pride in their work.. and also a high tea sitting. I do always believe the staff make or break a hotel and the staff were exceptional. Everyone is kind and they truly made our stay unforgettable. Kindness goes such a long way and every single staff member had genuine kindness, care and interest in us as we did with them. Thank-you Sarai Resort & Spa team you are all such beautiful people and we won’t forget you. We will definitely be staying here again on our next visit to Siem Reap .

Absolutely nothing. Everything was perfect. I did not want to leave!

This was a good location just 10 mins walk from the hustle and bustle so nice and quiet. The standard of service at the hotel was exceptional and staff were so friendly and willing to please. Rooms were clean and comfortable. Loved the ‘turn down’ service with cake delivery each evening. The pool area is stunning and immaculate. Breakfast was good. The complimentary foot massage was wonderful. .

Pool git very shady - no sun after 3pm - just personal preference. The sun Ed’s are set around the edge of the pool in about 10cm of water. I was afraid I might drop my phone or book into it. But it was nice and cooling too.

This place is absolutely amazing, we stayed there over new years and the whole stay was great. The room overlooked a lovely courtyard pool and had a fantastic window seat with comfy bed and sizable space. The staff were super friendly and welcomed us with a free 30min massage of our choice. The place has such a nice easy going vibe and the breakfast was great. It's a 10min walk to the centre while being far enough away from the hub-bub of it. I wish we stayed longer and will definitely be back.

If you are a type to sleep in you may be awakened by the noise of cleaning rooms in the corridor around 9.30, but even though it is just a bit of background rolling carts etc. Some American Karen was complaining to the staff about noise from the town on new years night but that was just a demonstration of intolerant ignorance because the city was celebrating!

All the staff were very helpful and friendly. Always here to assist the guests and go extra mile to find information you need. Anna is very caring and helpful, helping us with booking restaurants to other recommendations. Peter also is a very good person, make the guests very comfortable during our tour, he has been proactive especially in this hot weather, always keeping water bottles and cold towel to serve us after a being in a tour under the burning sun. In general, all staff are very polite. Darren and steven also were also ready to advise us, they were always nearby paying attention to our needs. In short, i was amazed by the personalised service these people provide

Room was fantastic, great comfy stay with good aircon as well. Breakfast was fantastic, good choice of both SE Asian and Western foods, and buffet offered a good selection too - they offer breakfast boxes for collection as well should you be going out early for temple tours etc, which was great for us. Pool is lovely, great service from the bar when lounging around. Nice and quiet, away from the hustle and bustle of Pub Street, but also close enough to walk in (10/15minsm or a few minutes in a tuk tuk). Very helpful staff and a great stay!

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Breakfasts were lovely with all the fresh fruit available. Pool was outstanding, just what we needed to cope with the heat, the poolside staff member Sing was exceptional, very attentive and deserves to go a long way in life. Room was a good size and well appointed with all that we needed and were clean and serviced to a high standard. Reception staff very helpful with any aspect of helping us organise our day.

It is a beautiful boutique hotel. Lovely pool area which was very relaxing. I had a beautiful complementary massage at the day spa. Our room was stunning with a beautiful view over the pool. All staff were lovely and very accommodating. The location was very convenient - a walk or short tuk tuk ride to Pub street and markets. It was an all round wonderful stay. Highly recommend!

Only fault we’re the single beds. The mattresses were very hard and uncomfortable. Our king size bed was very comfortable so the single beds were disappointing.

They upgraded us to a room that just got built as part of the hotel. It's very beautiful! The bed was also very comfortable. I drove there, so the parking was convenient, and it's just 5min drive to Pub Street and the downtown area.

I feel that besides the security guards, staff was not well trained on receiving guests during holiday seasons. Perhaps the management could provide more incentives for them, if they haven't already, as I'm sure they also want to enjoy year end parties like the rest of us.