Room was nice, clean. Everything worked. Convenience of being in the mall. Hotel is nicely kept. Front desk staff were friendly and professional. Took no time to check in or out and was offered extras for the mall.

Felt a little overpriced for a room. It was nice to have a big jet tub that we could enjoy but still feels like an awful lot of money. Did it because we were given tickets to jubilations (which I highly recommend) and we could splurge on a hotel. I don't know that I would do it again just because of the price.

The room overall was very comfortable and spacious. The two queen beds were very comfortable. The hotel location in the mall was very convenient.

The bathroom was very small with a very low ceiling. Two people cannot use the room at the same time. The way the door opened into the bathroom almost made the room non-functional. There very no convenient plug-ins for electronic devices in the entire room. Also, the hotel parking was not the best in a sketchy area of the parkade with a lot of heavy truck traffic..

It's nice to have a place where my vacation needs are met, all in one place. I'm the only driver in my family, so not having to drive to and from West Edmonton Mall to another hotel added to my personal relaxation. We're a family of three and prefer having our own beds to sprawl out while on vacation. The Superior Queen Room with Two Queen Beds was large enough to fit two full-sized queen beds and a cot, comfortably. The room included a desk with chair, a cabinet/dresser with TV and a small fridge. There was a coffee nook with a Keurig and some coffee and tea selections. A small table and two chairs were arranged by the large window. A large coat closet contained an iron, ironing board, luggage rack and safe. The bathroom included a hair dryer, complementary soaps/lotion, and a bath/shower with a soaker tub basin. These rooms are very quiet. There were rooms with young families and happy, excited children on our floor. We could hear these families as we passed by in the halls, but we didn't hear a peep in our room. The deep soaker tub was a nice treat after a long day of visiting every corner of the mall. We grabbed some bath bombs from Lush so we could have our own little spa baths. The large windows in the room were excellent and let in a lot of light. A view of the roof of the mall may not be for everyone, but it's kind of interesting to look out and see the expanse of it all. On our second night, there was a brief thunderstorm. We had a great view of the lightning from our room. Breakfast at the L2 Grill was satisfying and delicious. The decor and ambiance were a good balance of whimsical and classy. I completely adored all the little knick-knacks and the nerdy woodland animal aesthetic. Our server was very professional and polite. The meals were generous portions with fresh ingredients.

My only feedback for improvement is the lighting. It's quite dim in the hotel. The hallways and bathrooms lack any bright lights, so it hides any potential dirt or grime that could be missed in cleaning. I'm not sure if there was an elevator that was down and in need of service. There were definitely some busy times in the elevator area and we occasionally had to wait for one or two to go before we could get on.

Beds were very comfortable Love the location

At 4 pm there was no staff at the front desk 2 staff at the concierge desk were struggling to check in people. We waited about 10 minutes When you get out of the elevator there is no sign to indicate which direction your room number is The mobile app did not allow for mobile check in even after I downloaded the app and created an account. When we left there was 3-4 staff at the front desk.

Loved the loaction. Loved the fact the maid surprised us with a refill of coffee items and replaced towels when not expeccted.

One of the queen beds was very comfortable unfortunately the other one had a large dip in the middle of it and had seen better days. The furniture was a little tired and needs to be updated. Would be nicie to have earlier room service - perhaps 6 AM especially for those of us that needed to be somewhere by 7:30

Staff very helpful from bell hops to reception first class! The hotel is perfectly situated in the WEM, and they offered me a free wheelchair for the day to help my 95 year old mum get around! Lovely breakfast served in L2 restaurant at a cost. Great green apples at the reception, fridge, and coffee maker in room. Stayed for two separate visits . Both outstanding.

Thete we're roadworks getting into the hotel which made it difficult for a first timer coming from the UK!

Upon checking into our room after shopping, ready to relax with glass of wine. There was a lot of swearing & loud noises coming from our neighbor ( adjoining room door) I called front desk to inform & within 30 minutes we were transferred to another room!!!! I was very impressed with all the staff I had talked to, especially the night manager. Prompt attention to our needs!!! We were so very pleased with our stay!!! Beds were fabulous. Thanks for making our stay , a memorable one!! Will be back!!! Thank you!!!

We had no trouble finding a place to park. In fact the attendants outside the door were very considerate and watchful in “keeping an eye” on our vehicle. The hotel staff were also very attentive. Abraham ,especially was very, very helpful!

There was nothing that could have been better. All staff were very considerate, competent and thoughtful in making our stay very comfortable and stress free. We are very thankful for the assistance from one of your staff members, ABRAHAM, who was extra helpful and considerate ! He made our trip worry free!

Valet parking attendants. Guys your the best. Reception staff were equally nice and receptive. Housekeeping, goodness you are amazing as well. So friendly. It is a lovely facility, lots of elevators. Slow on Sunday morning. Our room was very clean, but the rug definitely needs to be cleaned or changed. Lots of plug ins in our room. Had coffee pot and fridge but no microwave. Our room was comparable to other hotels but I guess the "double the price" is for location. Theme rooms are not my thing just want a nice clean comfortable room and bed and that's what I got.

Carpet in room soiled and needs deep cleaning.

Staff and service were impeccable. They worked very hard to keep everything clean. I loved that everything I needed/wanted was just a short indoor walk away.

I have travelled and stayed at many hotels. I feel that value for money was lacking. For the price paid I think free breakfast should be included. We rented 2 space themed rooms and a regular 2 queen room over 3 nights... close to $4000. Both space themed rooms had things broken in them 😞