good big room; great big tv, good channels, easy wifi, good staff, great breakfast, good pool n hot tub, good bed, great bedding, hot tub temp is absolutely perfect, room heat controls excellent. 1 short block away 1 minute drive is all the shopping and restaurants you could want. very quick meal pick up. easy to get onto 216 hwy loop but NO traffic noise at all, very quiet.

1. tub edge needs to be sealed. 2. staff needs to vac behind bed pillows, i found reddish brown specks there.. 3. due to a surgical apptmt i asked for late checkout but was denied; not happy about that. wd cost extra $50 FOR TWO HOURS? not happy...

The Ukrainian front desk employee delivered exceptional service, going above and beyond to ensure a positive guest experience. Her compassionate approach and dedication to her role are truly commendable and deserving of recognition.

Although the hotel was new, it failed to prioritize proper maintenance had a pleasant stay, but a more thorough cleaning of the bathroom would have been much appreciated.

From the moment we arrived till we left all staff were so friendly and helpful. The reception lady went out of her way to help with a last minute booking. When we were leaving the cleaning lady who was working on our floor called out a goodbye and safe travels. Our room was large, new and comfortable. Free Breakfast was a wider choice than we’ve had in other hotels. Parking was so easy

Nothing

Best breakfast variety. Super clean facility and room. All the staff are super friendly and good value for the cost.

Minor feedback. The room we stayed at has this air conditioner that makes a revving up sound in the middle of the night.

The place is very nice and pleasant. Our family loved it. All front desk reps were wonderful but would like to remark that Michelle went out of the box and very helpful sorting out a pending cancellation with Booking. She was just awesome!

I couldn't handle the strong smell of the chemicals used in the swimming pool. Other than that the hotel was perfect.

Very nice hotel! Staff was very friendly and helpful. hotel layout was easy to navigate. rooms were very spacious, bright and incredibly clean. The bed was super comfortable!!! I will definitely stay here again.

Friendly staff upon entry and exit. Breakfast service is simple and an open area.

We booked for a family but only 2 rolls of paper were provided for our entire stay. Please ensure the number of toilet paper is based on the number of occupants or at best, ensure 2 more rolls are provided each time the room is cleaned.

Reception and staff very helpful, friendly and professional. The room, lobby and overall hotel was clean, bed very comfortable and checkin/checkout seamless.

The overall breakfast was fine but the turkey and pork sausages were not good. Dry and overcooked turkey sausages and greasy pork sausages.

This was the final leg of our 10 day Banff-Calgary-Edmonton trip and the best hotel stay out of 5, without an ounce of doubt. Starting from check-in (By Jane) to the cleanliness, the comfy beds, to the very filling breakfast ( hot and fresh cheese omelettes, baked beans, potatoes, yummmm), this was a stay worth recommending to people. The hotel is brand new with well planned, spacious rooms and bathrooms, and this was the cherry on top. We started our trip at the Holiday Inn in Kamloops, a very dingy smelly one and very honestly scared and skeptical about what to expect here and the one exceeded our expectations and was totally worth the money

Location was great. Hotel was clean, staff was friendly, pool area was clean and towels were available. First day my room was not attended to but after I brought it to the attention of the front desk, my room was cleaned very well and fresh towels were left each time.

Pool is a bit small