It was a great location and the rooms were clean! But must importantly the staff was so nice. Firstly the man in the reception when we checked in was very accommodating and helped clear up some confusion regarding double bookings. Then we forgot an item upon checkout and when we returned 6 hours later in the day we were greeted by the sweetest lady. She called several numbers to locate the item and it was finally located. The service from both staff members were beyond expectations!

The staff member on at the time of our stay Elizabeth was amazing! Helped me print something just before she closed up for the evening. I know from experience that it is hard when people are asking you for things just before you finish for the evening so I am very appreciative. Thank you Elizabeth!

It was a bit noisy when people walked past your room but nothing crazy

All the receptionists are friendly and accommodating, especially the manager “Nor”. We always come here 1 or 2x a year. Good place to stay and price of room is reasonable.

The only one that I hope can change is the price for pet which is $30/day per dog. I have 2 small dogs. It is too expensive for me.

The staff was amazing, the room was very clean and modern. The renovations were done extremely well. The breakfast area was clean and tidy. Parking lot was cleared of all snow so parking was nice. They handled our broken door fairly promptly. The repair man came at 11:00 at night to get us into our room do to malfunction of the key pad.

I think they could offer some kind of protein for breakfast ( eggs of some kind or a sausage patty). Carbs just do not work for most people. We did not expect a full hot breakfast but a boiled egg or something like that would have been nice.

Everyone was friendly and helpful. The breakfast saved us time.

It would helpful if the bathroom had a shelf over the toilet to have xtra toilet paper and washcloths and room for toiletries. The sink counter is not big enough for 3 people's toothbrushes, makeup, and combs and brushes.

Room was spacious and elegant. Enjoyed the kitchenette. Breakfast was good, we had parking close to our room. Location was excellent and we were able to get around main attractions.

The room was a corner back one with no view at all - the windows were facing the inner hallway. The WiFi was sluggish somehow.

The room is tastefully decorated and it has laminated floors, making it much easier to clean (no filthy carpets!). The bed was comfortable for me but uncomfortable for my husband. They have a very decent continental breakfast with many options. Our room was surprisingly quiet although the hotel was full. The addition of a microwave is great, but we didn't use it. Overall, we would definitely stay here again. Location is great and there are lots of dinning options within walking distance. Behind the hotel there is a very nice neighborhood to go out on a walk. If you feel like walking, the Japanese garden is within walking distance and very accessible from the hotel.

The room was excellent. We had everything we needed.

A room on the bottom floor would have been better for us as seniors. The stairs were difficult for us but that was my fault for booking so late.

Room was comfortable and parking was right out our door. Charming, bright rooms as they each had a large window.

Treadmill in exercise room didn't work for either of our stays. Breakfast was average and not as good as some other places we've stayed.

Clean and comfortable

The breakfast was lacking, particularly the cereal. The container said it was special K definitely not special K not even a cereal I recognized. It was bad