Very clean rooms and bathroom, the beds were comfortable (we stayed in a 2 queen bed room). There was a tiny "kitchen corner" with fridge, microwave and coffee machine (nothing fancy but great nonetheless). The room was warm and we loved it (but not crazy warm to not enjoy being inside). The staff (one guy) at reception was helpful and nice. Our stay was on the first weekend of October and the town was pretty much dead. Still nice. The hotel seemed to have a reasonable amount of guests but in general it was nice and quiet (even though the walls seemed to be fairly thin).

The door to the room was from outside (not from an indoor hallway) and on the 1st night when it was very windy and rainy, it felt quite a bit drafty and the door seemed to be moving....yet the room was still nice and warm. The drain of the bathtub needs to be unclogged. The huge desk chair was really in the way getting from one side of the room to the other, between the 2 beds, the table etc. and there was nowhere to move it around. Our neighbors must have been smoking pot on the balcony and the smell got right in. Nothing (else) against pot except the smell of it! Yuk! All in all, minor lil' things. The place was great and great value!

It was all good. Did not expect a luxury resort. We enjoyed our stay. Aspen Village was a good home away from home and we would go there again. Great location for sight seeing, hiking and learning about the area.

At check out did receive a sheet summarizing the costs but did not receive a receipt for actual cost being applied to our credit card. Hope there are no problems later. Arrived around 8:00 pm. to find the desk person closing down the registration; would have been good to know about the shut down. We knew about arrival time but not if there is a check-in deadline. What would have happened if we arrived and the office was locked? Waterton restaurant food prices are really high!

very friendly staff, they gave me a room which helped because I’m a senior citizen and picking bags up flights of stairs is very difficult. Walking distance to Waterton town and campground and the lake.

really my stay was quite lovely. The only complaint would be the beds were very hard and uncomfortable. I tried one and since I stayed alone, I tried to keep the other one unused but I was really getting a stiff back so I ended up using the second bed, hoping it would be better. It was slightly better but still too hard.

The room was nice and the beds were comfortable. The bathroom was lovely. The location and ability to wake up right in the park was great for an early start to our day of hiking.

We were told the cable TV didn't work, but all the tvs were smart TVs and that we should just be able to access the apps. Despite trying everything, we couldn't get anything to work on it. Unfortunately, the staff didn't really have any solutions or ways to help. Air conditioning would definitely be an asset to the rooms, but it does cool off enough at night thankfully. For the price, breakfast in the morning would also be a nice touch.

The location is fantastic--close to the lake, stores, and restaurants. The desk staff were friendly and cheerful, very pleasant. The bed was comfortable. The room had a minifridge and microwave. A ceiling fan and portable fans are available. Temperature was fine but lack of air conditioning on a hot summer day could be a problem for some.

Travellers should be aware that if they have a mobility issue to request a ground floor as there is no elevator. Guests above us were very heavy walkers on the first night of our stay.

The location. The wildlife around the property as per the pictures.

The neighbours next door were quite noisy, we could hear everytime they yelled, or opened the door, etc. I thought the property had a kitchen (so we bought a lot of food before getting into Waterton) and then I realised that there were kitchens only in some rooms (which wasn't ours). No breakfast included.

I /we liked how hard the community worked and how passionate the locals are in rebuilding. The fires were so devastating. It's been 5years we hope the very best recovery for waterton park.

How I was told by booking .com that my rate was 107. a day 107. weekend days. Sure they added up the correct amount. Booking.com gave me the impression it was cheaper. When we were checking in the person working the desk was in the process of giving away our room, right in front of us. The number of our room should have been told to me when I booked. Only if I/we were hours late should they ever consider giving it away. No choices on programs on the TV.

The room was very comfortable and clean. The beds and pillows were comfortable and we were provided with an iron and ironing board. The parking was also very convenient and it was handy having a refrigerator in the room.

We were in the lower level of the building and someone who booked the upper level was moving furniture while we were trying to sleep. This happened over a couple of nights. They were also very noisy when they walked in the suite.

Room was better than we were expecting given some of the reviews we read. Bed was super comfy. Room a little tired and cluttered but super clean and great location

We had a problem with our toilet but were compensated accordingly Some staff are new and didn’t know how to report maintenance issues which was not helpful .

We booked a duplex cabin with king bed and a kitchenette. All the cabins are close to downtown so we could walk everywhere. We also grabbed some groceries before arrival so we could save some money as meals are expensive in Waterton. Overall, this was a nice place.

Check-in! Unfortunately, the check-in process was poor. Prior to arrival we asked for early check-in and when we arrived at 2pm were told they had not gotten to our room and would call us when it was ready. At 4pm, normal check-in time, we still had not received a call. We went in and asked again if our room was ready. No, it was not. Sadly, there were others trying to check-in and waiting for their rooms. Okay, we get it, covid staffing issues. IF it were my business, I would have at least offered some type of discount for making customers wait several hours to get into their room. We were not offered anything.... no room discount, no voucher for a meal... nothing!