We stayed in one of the newly renovated suites and it was excellent. Very comfortable bed and pillows, and we appreciated the separate sitting area. Good choice of eateries close by (excellent sushi across the parking lot), and we enjoyed having breakfast at the White Spot right in the hotel. A shout out to Jack on the front desk. Thanks! You were incredibly helpful, and made our check in a breeze. We would definitely stay here again.

A bit tricky to find, being located in the downtown area, but not a problem with good GPS.

Warm friendly and efficient welcome. Very spacious, quiet, good bathroom, comfortable beds

Despite it being a newly renovated room, the air conditioning control on the wall did not work at all. We had to find and use the controls on the unit itself. But unit is not an inverter, but one that periodically switched off and on, noisily, stopping us from sleeping. Window only opened a couple of inches. In the end I had to put ac on fan only mode, so it blew air in but didn't keep us cool enoughl.

Early morning staff (front desk and shuttle driver) were so helpful and accommodating. Enjoyed dinner in the restaurant. Bedding and mattress were amazing. All was super clean. Coffee and Earl Grey pods were a perfect touch for us! Shuttle service to the airport was quick and easy. Made our early morning departure a breeze.

continental breakfast or fruit and muffin at 5 am would have been nice. Rate was somewhat high for stopover.

Convenient for our journey, pool closed looked run down. Ice machine on our floor broken.

Breakfast staff - our package included breakfast they give you a $25 voucher each. I think our total came to $30 - she said it didn’t include taxes and tip I doubt that would have been $20. The check in staff not good either we were tired and just wanted a pizza I asked for advice told as it was Labour Day all were closed, and tried to give us coupons for other meals. The QR code in the room gives details of room delivery pizza bother were open. Staff training required.

My husband + I got rerouted to Kamloops from Calgary trying to get into Vancouver. We originally thought we could stay overnight at the airport till our 6 am flight out. But staff told us that the airport closes down. They told us to go to Holiday Inn because they have a shuttle. When I called Holiday Inn - they were super helpful (especially Steve) and fast, efficient and made the detour very pleasant. The next morning Steve was our driver to drop us off and he shared some interesting facts about Kamloops that made us want to come again for an actual visit! Loved that the room had a mini fridge, microwave + kitchen sink! Bed was super comfy + bathroom was clean.

Loved how the location was as close to accessible to shopping centres near by would highly recommend staying here if you’re looking for something cozy and quieter! Pool and hot tub was a bonus not to mention gym on site ! Can’t wait to stay again .

Very close to the baseball field on MacArthur Island Park. Airport shuttle service was prompt and effective. Even though the hotel was undergoing major renovations, our stay was quiet.

Pool was closed for renovations, but it was disclosed well in advance of the stay, no problem, just would have been nice for the kids.

The view from our room was one of the best we ever had. We had the best burgers we've had in a long while at the restaurant. But Jack at the front counter is absolutely fantastic. He was funny sociable and very helpful every time we passed by or had a question.

The cold and snow and terrible roads none of which had anything to do with them lol.

The staff were very friendly and helpful from the restaurant to the front desk and cleaning. The room and beds were extremely comfortable, best sleep in a hotel I have ever had.

The area was in an older part of town but still felt safe

Got the tel number of a nurse offering a covid antigen test mobile service who came to the hotel at short notice at 8:30 pm, administered the test in the lobby & sent me the negative result with receipt for the $70.00 charge within 1 hour. Great service!

Reception should have been more knowledgeable/helpful about how/where to get a covid test the evening of check-in for flight to the US next morning. Breakfast was a few items picked up in a brown bag. Disappointed that no dining room breakfast was offered due to covid restrictions. Not advised that airport shuttle was "upon request" - not on a regular schedule. Missed the shuttle at my requested time, which required an urgent call for a taxi at my expense.