The room was very spacious, even had a pullout sofa, so it would have slept 3 people! It was new or newly renovated. The shuttle came in time, staff was very friendly and helpful! 24 hour front desk, wakeup-call, all there! Food at the restaurant was very good, something you wouldn't necessarily expect from a "airport hotel" where people often stay only for one night. Meal was also good value for the money. A glass of wine (a special) was $ 5! They have a nice gym. All in all a very good experience!

Nothing comes to mind! Hotels in Vancouver are generally a bit on the pricy side, but value for the money was good!

I ended up arriving way past my expected time due to flight delays but I had called to say I'd be late. The person who greeted me at 4 a.m. was very nice and accommodating. They also gave me an extra hour for late checkout.

When I called from my layover stop to say I'd be late they had quite a lot of trouble finding my reservation despite my having the confirmation number and providing my name. The heat light in the bathroom didn't work nor the fan. I'm assuming there was supposed to be a fan because there were 3 switches in the bathroom but only the one light went on. I didn't have the opportunity to have breakfast so can't comment on that.

The staff were really welcoming and attentive, very friendly and settled our questions in a timely manner. They offered complimentary breakfast for the mishap. The room size, range of lighting and king bed was extremely comfortable, would stay again based in location to the airport as well however it would be reluctant due to room rate only.

We booked a 'mountain view' room however this room does not exist and there are no mountains to view. We got a view of the carpark! We were offered a complimentary upgrade due to this but did not take it. However we did accept the complimentary breakfast with thanks and we did receive a discount for the room rate which we appreciate. Just please note that there is no 'mountain view room' if you see there is one to book. We didn't love how narrow the parking was. If you have a lot of bags or heavy luggage, please drop them off at the lobby near check in so you can use the elevator to your room. If you drive your car up into the car park you have to take your bags down the stairs to the lobby in order to take the elevator up to your room. Just some advice to those with big bags!

Initially stayed for 2 nights, then rebooked for another 6 nights on returning from a 2-day trip to Vancouver Isl. The room was perfect, the front desk and housekeeping were extremely polite, and the shuttle was fabulous between the hotel and the airport, which I could use for my connection with the 'flyover' train to Vancouver. My only mishap was on my last night's departure to the airport to catch my flight home; I was booked on the shuttle, it turned up at the hotel, dropped its passengers off, and sped off without me. The front desk tried to stop him but he was too fast. The hotel kindly paid for a taxi to get me to the airport, apologising for the inconvenience.

The night-time shuttle driver who used the shuttle as a speed car between the airport and the hotel. One night, he stopped so quickly that I was sent flying forward in the seat, and my bag scattered on the floor. Why? Because he was driving very fast, dodging between traffic. The day time shuttle drivers were excellent.

Great staff that pride themselves in service.Well groomed and so incredibly helpful. The facilities were exceptional. The cleaning staff were gracious and thorough. This is service done right! The restaurants "Fognsuds" was exceptional. The food was so amazing..I had the Cajun salmon bowl twice because it was happiness in a bowl. Drink specials at happy hour..This is an airport hotel so each room has a white noise machine. Superb!

Zip.

Convenient location to the airport, with a free shuttle. Comfortable clean updated rooms. Loved the restaurant there, good food at reasonable prices. Good experience.

Staff was a bit curt, and didn't tell us that if you park in the parking garage, there is no elevator, you have to take a flight of stairs, l so we had to carry our luggage down, so unload at the lobby before you park. Wish they could have told us that.

MY ROOM WAS SUPER GREAT, I had a microwave to warm my bought in food, room has a small fridge that kept my edibles fresh, the room was airconditioned and kept me warm, the bathroom was great too, very clean towels , smelt fresh, had a coffee maker , had a great view. the airport shuttle was always on time and the drivers were great people, hotel is so close to the YVR, staff are welcoming

none

Room desktop area and bathroom countertop area are awesomely large and comfortable. Ice machine works good, fast.

Fridge is too small to use comfortably. Buffe breakfast is too expensive plus unreasonably asking tips, which are also high. There is no reason for tips on Self served buffe. Staff labour has already been paid by the price. There was no extra service at buffe.

Airport Shuttle was great. Room was comfortable and super clean. Staff were accommodating and very friendly. Restaurant exceeded expectations in terms of food and service.

It's a bit pricey for a Holiday Inn. But it's cruise ship season so price is based on supply/demand. I needed an easy place to stay in between flights and this was perfect, I just wish it wasn't so spendy.

The hotel is located only 15 minutes away from the airport and offers free shuttle! Rooms are extremely clean, well maintained and cozy! Staff were very friendly and helpful. Breakfast is excellent and the restaurant conveniently located inside the hotel. We’ll definitely return!

The beds were too soft, other than that everything was perfect!