We had the most wonderful time (my wife, our 11 year old daughter and me) and a lot of that was due to the friendliness and courtesy of all of your staff. In fact, I don’t think we had any negative issues while we were here. Listed below is my specific feedback on why our stay was so great. The ease of getting our skis and lift tickets We loved all the Australian kids you hired at the ski rental area. They were so friendly and helpful and there was such a great sense of comradery. We would bring our little dog with us and they all enjoyed petting and holding her The maids were very efficient and always said hello every morning and very pleasant. Our room was made up promptly and efficiently Your concierges were very helpful and had a friendly can do attitude. In many hotels, the concierges get very busy and make you feel like an inconvenience – but that was not the attitude of your concierges The front desk staff was polite and always had a smile on their face The restaurant where we had breakfast served an excellent brunch. The staff was so polite and accommodating. We loved Ivana – so kind The valet parkers were always polite and very professional The servers at the pool area were efficient and served us with a smile What is most important to me, is the experience I give to my child and she had such a great time and made new friends. Please pass along our thanks to all of your staff and thank you again for giving us such a memorable experience.

Nothing

Staff was wonderful! Everyone, from front desk to restaurant to housekeeping, etc were great! Jonathon (concierge) was especially helpful to me & my friend with activities at the hotel & the area. But, everyone was really exceptional.

For the price I paid, I would have appreciated better toilet tissue. I had to use about 3 times what would be normal because it was so flimsy. Also, a new recipe for the nachos. Most of the meals I ate on-site were really good (although expensive for my taste), but the nachos could use some work. All of our meals (except nachos) were good, but just too much food. Maybe cut back on the portions & charge less. None of our group could eat everything we were served, & it's so sad to waste so much food.

We absolutely loved our stay at the hotel and would highly recommend to anyone who enjoys luxury treatment: from the valet, to the service desk, to the pool boys, to the manager,... all of the staff were exceptionally friendly and helpful! We got some extra treats to make up for a mistake with our breakfast order, the staff went above and beyond to make things right! Our room was very large and equipped with everything we needed and wanted. Pool area was big enough so you could relax in peace and not be disturbed by other guests. We'd love to come back next time we visit Whistler.

Nothing at all!

It is great location, the service is very good. Staff is friendly and welcoming. We celebrated our special anniversary and hotel staff made everything possible to make our day special! The grill restaurant is outstanding, we got great dining experience! I will definitely come back!

We received the wrong bill from other room, the reception lady was not very attentive. We even had to return to the hotel to clarify the situation. Quite troublesome to watch movies, either you pay for it 20 bucks per movie or spend half an hour connecting own devices to the TV to stream.

Magnifisent experience, The staff are not like any staff I ever seen, kind, sweet and always smiling. Super clean hotel and I loved that there is coffee in many places in the lobby and in the swimming pool.The coffee in the room was high quality. I ordered a soup in room dining and was amazing. You need high budget to enjoy this hotel, but it is worth it. the ski and hikes around are what the cherry on the cake.

I attended a conference and opposite to the great food in the hotel, the food at the conference was not as good. I would appreciate if they offered water in the room that is not for purchase.

The facility is stunning, well equipped for all members to have fun and relax. Our favorite food were room service and the buffet breakfast Staff were very kind and friendly

The room housekeeping was not the best, they didn’t refill our soap, vanity kits, and there were missing things such body moisterizer. At our departure, the valet dropped our jackets on the floor and placed them in the car without telling us. My husband’s light color wool jacket is ruined. When we asked them, they confirmed and apologized

Shuttle bus to Whistler Village every 15 to 20 mins is very convenient. Friendly and helpful staff. Short walk to Blackcomb Gondola and Ascent Trail.

Inconsistent timing of housekeeping. Would be useful to have a "Please make up my room" sign when we are going out. Portobello restaurant makes very disappointing drip coffee. The Nespresso coffee in the room is a lot better.

Our room was lovely, with the best shower of our whole month-long trip. The location is unbeatable, especially I'd imagine in ski season. We were visiting in September, but nonetheless, it was within short walking distance of the village. The hotel itself feels very new and contemporary. I would highly recommend a facial at the spa - it was terrific.

This is so close to 10/10. but the pool was pretty busy with families every time we tried to use it. The hot tub was nice and relaxing but not somewhere to have a swim.

The nostalgic and classic feel of the hotel was luxurious. The attentive management staff was excellent.

The bellhop left one bag in the room. The bag contained emergency medical equipment. The valet gave wrong information about the garage elevator. I have a pulmonary issue and climbing stairs can be strenuous and down right dangerous. The valet should know if the garage elevators are not working. We were told the elevator worked, only to find out otherwise when we got to the basement.

Amazing staff and facilities especially the swimming pool and buffet breakfast, made a fantastic effort for our honeymoon which was really appreciated. Location really good in the village and a free shuttle too. Concierge are amazing

Buffet breakfast was cancelled on our last day! Gutted as this famous breakfast was the reason we booked the hotel!