When we arrived at the hotel Mr.jonathan helped us get perfect room for our family because we booked the wrong room. And miss chaya and Mr Robert were very helpful with everything. They told us about the attractions nearby prepared the breakfast amazing..helping us what ever we need during our stay.. they were really making our stay comfortable and unforgettable..feels like home ..it's was like we took our home on vacation with us..that is why we decided to extend few more days there.. thankx for having us..

There is nothing we didn't like about the staff or about the hotel..it was all amazing..

I stayed here after a long road trip from Boston, the staff were absolutely amazing, hands down the best I've ever experienced. I can't remember his name but the gentleman at reception couldn't be more helpful. He gave me soo many recommendations of things to do and see around Niagara, talked about the history and even printed me out directions. If you're the gentleman reading this, thank you, you were absolutely brilliant and I really do appreciate your time! Next time I'm visiting Niagara, I WILL be staying at the Microtel Inn!!

Loved how clean the room was. Everyone was very kind and helpful. There was really nothing I didn't like about it.🤗

The rooms were a little nicer than I expected so we were pleasantly pleased. I would stay again. We were very pleased to learn a microwave was in our room. we had leftovers from our lunch and we were able to heat it up for dinner. Very nice surprise.

Breakfast was okay. Nothing fancy but decent. A little loud at times due to a numbers of families staying there so you get kids running in the halls. But not bad.

Very friendly, good check in, they were willing to change my room location, very appreciative.

I feel they should have 1 person only overseeing the breakfast buffet. Having the front desk person do both does not work for anybody. A group came in and wiped out all the hot food and people had to wait for replenishment. The garbage bin was overflowing and several other items needed to be refilled.

The location, friendliness of the staff, and overall customer service were exceptional. It felt like 5 star service. Even went above and beyond and gave tips for travelling in Canada when asked a simple question about paying for the rainbow bridge

The room's furnace smelled old and gross at first, and the breakfast could've been a little bit better. I still would recommend overall as positives far outweigh the negatives.

Pleasantly surprised with the variety of the breakfast options. Staff very accommodating and friendly.

The room was clean and comfortable. Everything in the room was in working order. The folks at the front desk were friendly and helpful. Parking is mostly behind the building, so I felt my care was in a safe location. Conveniently located to the outlet mall, and just a short drive to the State Park.

The breakfast area is a little small. Bathroom in our room was also a bit small, but not too bad. While I knew this was going to be the case, I was still disappointed that there is no cleaning service during our stay. The hotel prices in Niagara Falls are terribly inflated at this time of the year. I guess I was hoping for more for $500 for a weekend stay. However, I would stay here again.

We loved our room. The beds weregret one thing that sets this motel. Apart from the others is the gentleman who helped us. When we arrived, he was outstanding, he made us feel so warm. Read it us like we were family and that we knew each other. I would recommend that gentlemen to your company. To get a raise for a good mist of he does for all of you..

The staff was very friendly and did whatever they could to make us stay enjoyable.

We were concerned that our handicap room was on the third floor. And the case of fire, we could not have used the steps to reach safety. Also, if help was needed for health issues, we also were concerned about how we would be taken out of the establishment to the hospital.