The uniqueness of waking up in front of the lake, in an igloo like cabin, with an impecable bathroom. Very quite and beautiful surroundings

Places where to hang coats and jackets. They had hot tubs, but were unavailable this time. Don't know the reason.

The beach was really clean, domo was clean, warm and had everything we needed.

We would have liked to have more tea and coffee in the room. The gas heater in the breakfast area made my head hurt so bad so I would suggest leaving the space heaters off.

The view! The cool domes! The closeness to town, convenient but away from the gaggle!

Nothing!

Location and design of the yurts

Nothing

Loved the beautiful forest and the very pretty yurts. It was also great to be right on the beach and lake. The forest, staff, hot tubs and food were all wonderful. The yurts were beautiful and clean. Our only complaint was the property being on such a busy road. The constant traffic noise was a surprise and challenging. The English speaking front desk young woman was wonderful.

How busy it was and the constant traffic on the road right next to the property.

The cabañas are beautiful and comfortable. The setting is beautiful.

The location is difficult to reach by taxi or public transportation and the Spanish-only staff had a hard time organising taxis for me. I ended up walking to Pucon (50 minutes) for four times in two days. Too much. The restaurant was open but not visited by any of the guests - so I prefered to eat in town. The beach was beautiful but covered with pebbles and uncomfortable. It was also cold so I ended up barely making use of this main draw.

The location. Their willingness to deliver us a breakfast the night before as we had to leave early.

The limited equipment - no spoons in the cutlery! And only a kettle and Nescafe - no proper coffee option. Also we asked for a breakfast tray the night before as we were leaving early & specifically asked for fruit as reviews had highlighted this as a plus point about the breakfast, but we got none.

The lodge is super cosy and beautifully decorated. The lake view is fabulous.

The breakfast was too late and very poor. No veggies at all. The check in was slow. They charged us 15.000 pesos more as an exchange fee (100 US dollars to pesos) because credit&debit card did not work, and we do not find that fair.

The employees never speak English. It is very hard to communicate.

Bad value for money: underinvested yurt with black mold in the bathroom and not properly cleaned at arrival (open can of coke on the bedside table). Bad staff service: we asked for a take away breakfast that never came and there was no follow up or apology. They only take credit card to pay in usd and they do not announce it on Booking and the only realistic option they give is to pay in chilean pesos with VAT (20% more expensive stay). At time of payment they were incredibly unhelpful and unfriendly.