Excellent hostel with very comfortable beds and privacy curtains. Each bunk had a lockable cabinet as well as light and charging point. Great hot showers and a huge outdoor space including swimming pool. Brilliant facilities, very friendly and helpful staff and very close to all the main highlights of Pucon.

Upon arrival was informed that the shared kitchen that was advertised previously on booking.com was closed indefinitely. I was offered a chance to cancel/change booking but chose not to. Shower rooms could do with a bit more ventilation.

This is a great property with a pool and comfy clean rooms, nice beds and some storage. Our bathroom said shared but actually it was our individual private bathroom just not connected to our room which was good! The staff were helpful and the room was modern. The location was ideal.

The kitchen was not in use but I put this down to the shift in ownership. The bathroom got a little stuffy and was very small so you didn’t really have enough room to dry off properly and get ready with such a tight space and this also caused humidity. Towels were not provided to us daily with the cleaning staff stating they had run out of towels for us to use. We had to reuse damp towels. I think for the price extra touches like teas and coffees or complimentary items should be included.

The hostel is one of the best I've been in my life. Comfort beds, showers inside bedroom, shampoo and conditioner in the room locker in the bed, powers and lights in the bed. The shared area is very beautiful and big, beautiful patio with pool, fruit trees and also a gym space. There was a leak problem in the sink and they fixed it imediatelly, and provided a solution alowing everyone take shower in a private room. Staff are also very friendly.

Include a shower out of room that customers already checked out or not checked in yet could have a shower. Include towels. Provide wood for the bonfire.

Great location in the town centre. The hostel has a cafe/restaurant, a pool and offers yoga classes and other wellness services (like massages etc.). The beds were comfortable, staff were super nice and helpful. The room/bathroom is cleaned everyday by the staff. And you are able to store your luggage there after checkout. You are also able to book tours via the hostel - I found them to be quite expensive so hiked on my own instead.

The bathroom in my room could get quite dirty. The shower wouldn't drain so there would be a pool of dirty water in the bottom of the shower. I did report this and it was actioned by the staff quickly, but started happening again the following day. The room was in a porta-cabin, so the steam from the shower made the bathroom very wet. It would have been nice to have hooks to hang your towel/clothes and maybe a bathmat to control how wet the floor became.

Comfy hotel, very well located, close to the beach and the city restaurants. The staff was very friendly and helpful.

The room could use some improvements. The bathroom roof was low and the lamp was way too big, you had to crouch a little to use the toilet and mirror. The shower curtain was very low and noisy, you had to step on it when using the shower. The smoke detector light was too bright, couldn’t always sleep properly.

The bed was probably the most comfortable I've had in a hostel, and the curtain on the bed is a good idea that more hostels should consider. The staff were friendly and helpful. The location was good, just a couple of minutes walk from the lake and just over 10 minutes to the bus stations

Relatively expensive, the bar is only open some nights, the shower wasn't great. But these are minor complaints, it's a good hostel

Big beds, probably one of the only hostels with curtains on the bunkbeds. You can cook on your own cooker next to the pool or eat breakfast at the hostel.

The room was on ground floor and was a bit narrow and very dark, since the bunkbed covered all the window. The bathroom was not cleaned during the duration of our stay over the New Years for 5 nights where a lot of people changed the room.

Good level of privacy with curtains on beds. Clean and comfortable rooms. Strong WiFi. Good location, close to lots of amenities. Well equipped kitchen. Helpful staff. Nice pool area to chill at end of day. Swift laundry service for extra cost.

The only issue I had was when I requested a towel at reception (willing to pay extra cost) - I was told there were none available. A little inconvenient and a basic necessity which I would expect from a hostel.

I liked the location, cleanliness and atmosphere.

I was very happy about car park facility, although there are no pictures of it on the website. It was quite important for me as I decided to hire a car and hoped for comfortable parking every time I go somewhere despite the time of the day. It was very disappointing to see that car park was tiny and often full. I had to park on the street anyway (4 streets away to avoid additional charges). There is quite big car park on the other side of the building but I was advised this was for staff only. Sad, that it was always empty.

Nice breakfast, friendly staff. The room was great with a detached private bathroom, which was not a problem for us. The vibe overall was very nice!

Since the change of the owners there are some misleading photos online (things like lounge chairs by the pool, yoga activities, the kitchen) which should be taken down if they aren't offering it anymore.