Comfortable, big rooms, great outlooks, lots of spaces for reading or a drink. Bar and restaurant staff were wonderful, restaurant was good. Spa are was great.

Staff were not helpful with excursions. Despite the pre-arrival messaging of organised excursions (even though we hadn’t booked the all-inclusive package we were happy to pay for additional activities), we couldn’t get any traction with the staff on availability and in fact any options at all. May have been that we weren’t asking the right questions or using the right phrasing, however was disappointed by this.

The location is breathtaking, very nice architecture as well and team was super helpful - we could store our luggage there for a few days! Vegetarian food was super nice (meat not so good), breakfast buffet as well. Book a hot stone massage - it’s life changing!

The value for money wasn’t that well (excluding the hot stone massage, which was life changing) especially because of the rooms. The view was great but the bathroom was awful - no light at the mirror, WiFi did only work a few meters around the reception. Wellness is nice but we couldn’t use the whirlpools. Also, the pool area was a bit cold (no heating on I guess?).

Amazing property. It has a unique design that is very fitting for its environment. Location is outside city but a 10min taxi ride (at USD3 per way), so everything is close. View was outstading, staff was great and spa is exactly what is needed after a day of excursions.

A bit pricey and no internet in rooms. I understand the philosophy of disconnect, but still a bit of a hassle.

The restaurant was excellent! The bed was comfortable and we enjoyed our stay. We didn't get a chance to use the pool or the spa, but they looked amazing. The architecture was very interesting - we loved all the raw edge wood and the shelves around the whole room.

Very little needed improvement, although the inset rocks in the concrete in the entrance, while interesting and attractive, are an accident waiting to happen and made rolling the bags into the hotel a challenge.

Very good location/view and good design of facility Rooms very spacious and big windows

Waiters need proper training because is unacceptable the bottle of wine requested arrives at the middle of main course and not properly placing the cutlery on the table — very disappointed for the expected services at this level of hotel Bath room at room#2 too dark and none full body mirror Breakfast very poor and simple for the level of hotel

The Hotel was perfect after coming back from the W-track. The breakfast was really good and they had a lot of food options. The beds were super comfortable and the rooms were vary spacious and clean. It’s a a couple of minutes outside of puerto natales but still very easy to reach (either walking or by taxi). Additionally they have a nice spa. I 100% recommend the hotel.

The breakfast was incredible. Great selection of cold and hot dishes and very large variety, especially considering the remote location of Patagonia.

The hotel is about a 20 minute walk to town, however this is not a down side - it's just something to be aware of if you intent to go to town frequently. It is a 4,000 taxi to get in, which the staff arrange for you at the front desk.

The size of the rooms and the food. Food was amazing

Carmen one of the women at the front desk had the worst attitude. She should not be the welcoming face of the hotel She should be nowhere to be seen. Always with an annoying face. If you say good morning she doesn’t answer back. Horrible person period

Great staff, very friendly and helpful. They went above and beyond to make us feel welcome and took the time to help us even when they didn't have to. The food was good, the room was big and clean and had a great view.

Wonderful friendly staff and picturesque location. Modern design and facilities. Parking availability. Chill environment.