It felt like at home. The room was really nice and comfortable. The jacuzzi was amazing! We loved it!

Couple from Germany not Bolivia For a 4 star hotel you don't get fresh breakfast... You get the breakfast in packages. I expected more for this price. But you could eat on your bed. We wanted to store a bag of our stuff in the hotel until we returne again to Santiago, but it was not possible. Now we store it in a small habitation, because they are offering this service. The service which a 4 star hotel is not able to over. Due too Christmas I was in front of a locked door (25th), because they opened later. The question which I had regarding arriving time etc. which I send on the 24th of December get no responses, too. Which means I was alone in front of a locked door. Also they have 2 hotels with the same name so I arrived at first at the wrong place, too .. no taxi knows it either!

From arrival the staff were friendly, helpful, efficient and professional. Anything we asked for, from hairdryer to taxi, was provided quickly and without fuss. Simple breakfast but variety was provided over the 3 days. It could be taken in your room or in the small breakfasting room. Location was ideal - relaxed local area with ample amenities and only a 15 minute walk to the heart of the city. We would happily stay here again.

The only unexpected thing was the lack of a window to outside in the room however this was compensated for by being extremely quiet and we got a great sleep! Sachets of instant coffee were provided rather than brewed coffee.

The staff was absolutely lovely and made our stay super confortable ! I insist on that because I think it makes up for the small negative things we noticed ;) they were very accommodating with breakfast time, we could choose to have it in out room or in the small dinning room. They also offer a laundry service and that is always very welcome when it's needed! They did it quick and for a good price :) The hotel is in a perfect, central location. Close to parks, plaza de armas and lively downtown streets.

Unfortunately old buildings in Santiago seem not to have a lot of windows, so our bedroom didn't have any. It can be a little uncomfortable not to have natural light or even be able to open up to air out the room. Same with the bathroom: no window and it was tiny. Apart from that, there is nothing else to complain about :)

Good location. Charming old building on a charming old street. Nice decor. Lovely staff.

Breakfast is delivered to your room on a tray. You only get to choose the time and your hot beverage (tea or instant coffee) . The rest comes ‘as is’ and it’s pretty basic and the portions are small. The wifi isn’t at all good. Our room faced the street which has a bar opposite. The noise didn’t bother us too much although we could have done without it.

This was a great find. A lovely old style hotel with a large comfortable room, a great size bathroom with a jacuzzi bath and fabulous shower. The staff were excellent and couldnt have been more helpful although it did help having a little Spanish. Breakfast was continental but really nice with as much coffee as you wanted. Location was great too as easy to walk around the city from the hotel. Lots of little bars and a fab Bistro nearby, Londres 45. Would definitely stay there again.

Great location, within walking distance of many of the key tourist spots and 2 minutes from a metro station for trips further afield. Lovely staff who were very helpful in helping us to understand Spanish. Great in house laundry service (best price and turnaround we’ve had in Chile with no lost items). Breakfast was simple but tasty. Room was compact but comfortable with air con!

We thought it was great value for money, no specific comments.

The location was very central in an interesting and attractive Barrio, the hotel and rooms were quirky and attractive, the staff were extremely pleasant and helpful. We stayed longer than originally booked and our second room, which was huge and beautiful, overlooked the street where there was some noise from the bar below. Not a major problem, but something to be aware of.

nothing

The location is excellent. Right next to University metro station, and walking distance to downtown.

The room we stayed in was a bit too small. No place to leave a large suitcase. Luckily, we are light travellers and only had carry-ons and backpacks. And WiFi was weak at our end of the first floor.

considering the price a winner: nice location, clean, characterful building, strong shower, strong WiFi and very friendly staff.

note that the basic room is indeed basic and small, considering the price not bad… just small and pretty basic:)

Perfect location in a recommended part of the city. Nice style of the rooms and hotel.

I can imagine if there are some loud people in rooms around, it gets pretty messy there and you cannot sleep really well. We were lucky tho, so can't tell 100 %. The breakfast could be a bit better, but it is just a Chilean style of having breakfast. :-)