Very friendly staffs and the place maintaining perfectly well! Breakfast has many variety choices can enjoy your casual morning as you like.

It’s not about satisfaction issue, but about the system they checking through for the booking detail may need to be improved, as my staying only booking for one day breakfast, and they keep giving false information as they should not be, but it’s not big deal cuz their friendly and professional service can be really helpful.

The hotel room was very clean and spacious and the bed and pillows were comfortable. The stuff was friendly and professional as I arrived around 10pm and the concierge was able to make good recommendations on food to eat. (He noted that we may not be comfortable eating spicy food upon arrival to Chengdu hence he recommended us a restaurant selling 猪蹄汤 which we enjoyed very much, unfortunately we didn’t get his name but we will always remember the good service) also the breakfast was excellent! Will definitely come back here again.

Nothing

The room was spacious. We had a great view of the city. Plenty of amenities. Lots of options for breakfast. We really liked the swimming pool as well. The staff were friendly. And it was within walking distance of restaurants, shops, subway stations, and bus stops.

If we have a complaint, it's that there were lots of construction in the surrounding areas when we stayed there.

Great location close to Toanfu Square, comfortable bed, spacious room, clean, good shower

The executive lounge was disappointing compared to many others we have visited in the past. Beer and wine only for happy hour, breakfast starts at 8, (we went to the regular dining room which opened at 6.30), and no food for lunch.

Toilet was very clean and automatic . Bath tub was clean and comfortable . There was also a personalized handwritten note from the household . Upon checkout , Chris was very helpful and prompt and The lady in glasses with red lipstick manning the breakfast entrance was very polite and attentive despite it being so early in the morning

The Executive Suite was fabulous and spacious. The staff were impeccable even though few had good English communication skills

The reception because it’s shared was lacking. The bell boys were more interested playing with their phones than help me unload 140kg of luggage after a long flight from LHR. The first room was obviously not ‘no smoking’ but they changed it without a quibble. Everything but the food was exceptional. The food was unexciting and dull.

Nice hotel in central Chengdu . We arrived early and was allowed to have breakfast while we waited for our room to be ready. The lounge was also great with amazing staff

People were smoking indoors at the lobby which wasn’t very pleasant

Clean, spacious room, and, comfortable bed. Unless you do not like local taste, the spread for breakfast is adequate. We booked during lull period, hence cost is low, very value for money. Ps: my room is better than photo on Booking.com

Nil. We didnt get to use the other faciilities, hence couldnt comment on those

The best service ever encountered in China. Reception, concierge, housekeeping and restaurant, all the staff’s service beyond a five stars hotel. Especially the concierge staff, fabulous!!! Location is great and super convenient.

None

Service was excellent where staff made you feel at home. Shout out to Mark Wu in F&B, May at the Lounge and Andy at front desk.

Room safe was a little wonky, working at times and not others