It was in a very good location with shops cafes and next to the metro stop. Great and friendly service from the team. It was really great the breakfast restaurant with many options and great quality. Frank at the reception really helped us with the check in and the late check out. The spa area was amazing with much space, clean and even a swimsuit drying machine. Very satisfied with the experience and I would definitely consider repeating my stay when I’m back in Shanghai!

Nothing bad.

The room is spacious and the bed is comfortable. The restroom is functional with good cool & warm water system. The hotel is located in the quiet area but not too far from city center. The curtain is so good that I could wake up around noon without any light disturbance. Soundproof is also excellent. I could take good rest every night during my stay. The breakfast is good, tasteful and full of variety of choice. However, the most important thing that I am very impressed is about the hospitality of all staffs of the hotel. They kindly and promptly response to my request with their highest effort via the inbox of booking.com app and also in person when I and my family arrived the the hotel. They had made us feel that we can trust them and rely on their professional. If I have a chance to visit Shanghai in the future, I will absolutely consider staying at this hotel again.

Nothing

We meet some exceptional people’s professional a big thanks to the all staff including the General Manager she is great ❤️❤️❤️

They make us fell so well we even felt the staff was some family members the details the friendliness the politeness the humility of the staff willing to learn , very professional ❤️❤️❤️

Great fully-serviced spa included in the room price. Big room. Amazing breakfast.

Our room had a very unpleasant smell, we complained and their answered in the most professional way, changing the room and explaining it comes from the old ventilation system.

The room was very clean, spacious and luxurious. The staff was very efficient and friendly. It was a good decision to include breakfast. The drinks and amenities in the room were all of high quality. The room was perfect, except that it was far away from the tourist area of Shanghai. The service was above the price.

Staff helped me a lot upon late check inn. Comfy bed & pillows. Room layout.

Area not very good for tourist point of view. Not value for the money, pretty expensive as per location.

Room was clean and quite spacious. Comfort bed. Staffs speak English and were friendly. We had a little defect in the room, and the hotel staffs made it up for us by giving free breakfast for the next morning.

Location was extremely strategic near to the metro station. Very near to supermarket and eateries too. Opposite is just Hey Tea!

Near to subway and there’s a supermarket next to it

A bit warm at night even though it’s summer. Aircon can’t switch to cool mode.

Really clean pool and facilities. Loved to sauna and jacuzzi. The beds were comfortable and the surroundings had plenty of nice restaurants. very happy with our stay.

It was a little hard to find after exiting the subway but I think that may just be my poor sense of direction.