This hotel has excellent service - consistent and genuine dedication to their guests. Congratulations. You leave this place with new friends. Joy an awesome manager, Warren, Leo at reception, my favourites Sarah and Jake, and Lily and Mark the room concierges. Truly amazing people. I felt good here. The location is brilliant, one street from everywhere. Good to see Thomas the General Manager walking the floor. All so impressive. Other hotels should come here to learn.

A place a part, I would review the use of bouncy music at breakfast. I loathe background sound at the best of times, the choice here and the sound level definitely needs adjusting. One doesn't want a headache at breakfast. Luckily the warm smiles of Sarah and Jake always put me in a good mood.

The whole experience was phenomenal. The hotel design was very impressive and the hotel staff were very warm and kind. The check-in was seamless and very helpful (as I checked in early and they brought in my luggage for me) and the facilities were very nice (the let you borrow a swim cap if your forgot but you need your own goggles). The breakfast was phenomenal with variety and great quality. The room was stellar with excellent features and beautifully appointed, all for a great value. Highly recommended.

I wish there was more lounge space for guest to relax during the check-in or to just relax, but this a really minor point.

We had an impeccable experience at Sukhothai Hotel. Without a doubt, it will be our top choice for accommodation on our next trip to Shanghai! While a few guests voiced concerns about the breakfast buffet in their reviews, I found the array of choices to be delightful. Although it may not boast the extensive variety like some other hotels, the selection was more than sufficient for our family. Each dish was delicious and made with fresh ingredients.

Modern interiors, amenities and fixtures. Huge, beautiful rooms. The mall across it is well connected to the rest of Shanghai metro and is near to a hip neighborhood. Wonderful, proactive staff. Very well thought-out guest experience which elevated our stay. They have a pillow menu <3. Aside from the air-conditioning, it's very quiet in the rooms. Frankly, this exceeded our expectations which will be hard to match in my future stays.

The signs on the lift landings could be more visible, we kept turning the wrong way just because the the font they used in their sign was narrow and shiny. Perhaps they could put up artwork or a small furniture on one of the sides to make it easier to find our bearings but that’s about it lol.

Nice hotel in a pleasant part of Shanghai. The styling of the lobby, pool and rooms is well done. The spacious shower is very comfortable. Attention has also been paid to details such as soap, hand lotion and shampoo (Grown Alchemist). And in the evening tea was brought to the room. There is a nice mix of visitors, both families, couples, and business travelers. The desk staff helped us a lot when we wanted to know where we could buy a Chinese SIM card upon arrival.

The room was beautiful and spacious, the lobby was lovely as well. All staff were very friendly and helpful. Hotel is close to a nice shopping centre as well as the metro station so easy and convenient to travel around the city

Valet staff were not very helpful as we wanted to call a taxi but they either turned taxis away or deliberately avoided speaking to us. Otherwise, no complaints and would not hesitate to come back.

The room is beautiful, stylish and clean. The bed is large and comfortable. We were celebrating a birthday and the staff went out of their way for us which was so kind. Great quiet and central location

The pool is located in the basement and there are no windows or anything so it’s not really a nice “sit by the pool” vibe and the lobby area is a bit dark and soulless

Fantastic hotel in a top location! Everything was at a top level for international standards! Check in, room, breakfast, gym and airport transfer just perfect! Very friendly and professional staff! You made our first stay in China unforgettable! We would highly recommend the hotel and hope to return one day!

nothing to complain

Our stay in Shanghai was excellent and it is easy to conclude that the hotel is one of the best in the world. The consistency and level of execution is impressive and this gives you an incredible experience. Location is perfect! The hotel is everything you need and wants! Thank you for making our 4 days in Shanghai excellent and we will come back.

The comfort, comfort and comfort! very clean, quality amenities and very good service The location.

The smart toilet seat didnt work properly. The shower toiletries would have been better if it is provided individually instead of the refilled bottles stuck on the wall