Yum good selection of foreign breakfast items would be good if there was maple syrup or chocolate sauce with the waffles but when I asked I received it. VIP lounge was wonderful. Loved the long pillows and comfy bed. Needed translation app as staff didn't usually speak english but app worked well.

Breakfast options were catered for the chinese tourists, a small selections of western diets were available.

As a non smoker, I wish the hotel (hotels in China in general) would reinforce the no smoking indoor policy much better. My friends and I could smell the lingering cigarette smell in our room and the hallway.

Gotta say the best about the place are the employees, first, they know English well, which makes it the best place to stay for foreigners. Second, there was a typhoon (Saola) that almost hit Shenzhen during my stay, the staff got me into a room in a corner that was protected from heavy wind, which made my stay much safer during such an Event, so kudos for that! The breakfast was excellent. The room had a good bed, and the shower was good.

The room I stayed in initially (1525) had some creepy art frames within it, where the eyes of the art follow you. Also, the electric system had some failures on the last day, making one of the lamps burn suddenly. This forced me to ask to move to another room (2025), which was great and had better art frames and a more stable electric system.

The hotel location was superb, with access to train and multiple malls were located within walking distance, thus finding something to eat was easy.

The breakfast was ok, but the selection maybe a bit limited for 5-stars hotel, and the choices for non-meat eater was limited. The room's layout was a bit old design.

Very good breakfast, executive floor food / drinks, clean room and nice shower area, location is excellent. Staff and service in front desk when check in and out very good and polite. Gym is good even no time to use it.

Negative things were air condition inlet cleanness especially in executive floor, there is clear mold on it. I mentioned this to floor staff. Cleaning of tables in executive room was slow and I had to move used dishes elsewhere because table was full already. Looks not enough staff looking at least in back side room, many tables very full of used dishes. Bed in room is a bit hard but normal in Asia...Pool could be opened earlier than 1st May.

The location is very good, just opposite the shopping complex and it is located right at the metro station. Can walk to the malls through underground walk way. Exhibition centre is also just 2 streets away. The room is spacious, clean and comfort. Selection of breakfast is variety from local to western cuisine.

I can hear people talking outside the room in the middle of the night.

Good hotel at a great place. But, the breakfast is same for the 4 days of stay...it was boring after one day.....

breakfast menu....

Staff were helpful, the hotel was well presented, clean and impressive

The indoor pool was being repaired and was closed. The outdoor pool was very cold and we had to buy swimming caps to be able to swim in it.

Room is very spacious, restaurants are good, gym is well equipped, staff are very efficient and speak well English. Location is also very nice.

The access through taxis/cars is sometimes crowded

super big room / suite. the access to club lounge really make the difference. Good gym equipments. It's a pity the outdoor pool is not open, that woud make the hotel perfect! I don't think I can catch covid outdoor easier than indoor! stop that non-sens.

Hotel is a bit old (90 decoration), The outdoor pool is closed " due to covid" for more than a year. That's a joke: If the outdoor pool was open the hotel would be perfect. The indoor pool is good but staff there is really not helping and both GYm and pool are not private for the hotel.