I recently stayed at the Wyndham Shenzhen Futian and was genuinely impressed by both the quality of the hotel and the exceptional service provided. The rooms were immaculate, comfortable, and had all the amenities needed for a productive and relaxing stay. The location is also excellent, with easy access to local attractions and transport. I especially want to highlight the outstanding assistance I received from two front desk staff members, Amy and Jossce. During my stay, I accidentally left my laptop at the train station, and they went above and beyond to help me retrieve it. Not only did they not ignore my problem, but they immediately took action, calling the station on my behalf and coordinating everything to ensure I got my laptop back. Their professionalism, kindness, and willingness to assist in a stressful situation made a huge difference. Thank you, Amy and Jossce, and the whole team at Wyndham Shenzhen Futian, for making my stay unforgettable. I highly recommend this hotel to anyone looking for a place with great facilities and an exceptional level of service.

Nothing

This was our best hotel during our 6-day trip. Classy, modern, with robots delivering meals. Staff were professional and kind; communication was smooth; and English was not a problem at all. Rooms are really big, beds are huge and comfy, and if you are lucky, you will have amazing night views of the city. It's cca 300m from the metro; restaurants are within walking distance. I recommend this hotel a lot; it felt we got value for the money we paid.

We got 2 executive rooms (3306, 3318). The first one had amazing views. The second room was absolutely gorgeous too but the views are blocked by the giant hotel that is being built nearby. Also, occasionally we could smell cigarettes, but with some AC, this went away fast. This is the only reason for giving it 9, otherwise it's pure 10.

Very well located in Futian (metro station at the Hotel entrance !). You'll be located between COCO Park and Huaqiangbei : what else could you require :) ? Buffet Breakfast is just incredible (sushis included !) .... Restaurant is huge, you will feel comfortable... Interesting fact : the swimming pool is a narrow and very long one : perfect for intensive swimming practice. I need to insist : housekeeping staff is wonderful and very efficient : impressive !

Great view. The bed was comfortable and the room was fairly clean. Water got hot and pressure was good. Big window tub is worth it. Front desk staff was kind and helpful. Beware nobody speaks English.

The hotel is no longer in a very good location. Sort of a run-down street in a part of town that new development has abandoned. The nicer parts of the city are a bit further away -30 min cab ride. The hotel lobby was not impressive, and the rooms looked a bit out of date. As of AUG 2023, there was a lot of construction just outside our window.. another high rise that I suspect will be noisy for at least another year.

The deluxe suite is very good and the housekeeping on level 33 is excellent. The housekeeper is very service oriented and always ready to assist. I would rate her service 10/10. Her name is Ms Lei.

Club floor service is very poor. It’s not really a club floor but rather a podium above lobby. The hotel should not call it a club floor lobby.

i like the room it was unexpected (it is big) , the bed is comfortable, we have good rest. there is a bathtub, the water shower pressure is good.

the toilet bowl was blocked, and could not flush but the staff immediately helped to resolve the matter.

Amazing room with large windows. Excellent bed. Excellent shower and huge bath. Large breakfast with lots of options, although with mostly asian selection. Location is great in center of Futian, just next to metro station.

The staff, while kind, still has sometimes a language barrier. Breakfast mainly offers asian foods.

The room was great, with massive windows overlooking Shenzhen. Everything was clean and working properly. The swimming pool was small but great and was open for long hours. We also had access to the executive club which has amazing views of the city.

The Executive Club opened late and closed too early. So, will probably not pay extra for this perk next time.

The location is convenient as it is very close to a large shopping mall (One Avenue). The room is large and clean.

I have in advance requested for two connecting rooms as we have a family of four. This was noted by hotel but no such arrangement was made. Indeed, the two rooms, though on the same room, were quite apart. This is disappointing.

The room is comfortable and clean, the city view is very nice.

The WiFi is not very good, it's only available for the local, not international, I cannot connect with friends and family overseas, it's a big disappointment. They can only use Wetchat rather than What's app and facebook.