The hotel's regular free shuttle to the airport is really helpful.

When non-guests eat at the restaurant in groups (for meetings or celebrations) it can feel a bit cramped. It would be better if there was more space. Filtered drinking water could be put in the rooms daily .. At present you have to go to the lobby to grab a glass of water when thirsty, or you have to buy plastic bottles of water from the pantry.

Everything was Excellent.

The only thing that I didn’t like was that I was counting on the shuttle bus to get from the airport to the hotel. I arrived at around 9:15 PM and was waiting for a while, called the front desk and was told that the next shuttle would not come to the airport until 10:15 PM. I was too tired from a very long flight from Montevideo, Uruguay and asked the guy to send the shuttle. Besides me, there were other people waiting, totaling a party of five. The guy at the front desk told us that we had to wait. Long story short, we decided to take Ubers to get from the airport to the hotel and had to pay for that when, it would have been pretty easy for the guy at the front desk to ask the shuttle bus driver to go and pick us up.

first time staying here and it was great: I usually stay at a boutique hotel that I love in Bogotá, but for this stay I needed something very close to the airport as I was arriving very late at midnight -just passing by in connection to a different city- and had just a couple of hours to get some sleep before the next flight next morning, and so si saw the pictures and the reviews and felt convinced to try this hotel I was very happy with the results: Friendly staff, great location 5-10 minutes from airport, great facilities, very clean, very modern, great interior design, spacious, comfy, great rooms, great breakfast included in price, good pricing for value, great service

nothing to be disliked, wish I had more time to explore and enjoy the hotel

Check in was speedy, the room is spacious and clean. The beds were comfortable and breakfast was delicious with good variety. The airport shuttle is a big plus also.

The shuttle runs once an hour which can mean a long wait at the airport, but it's for free so can't really complain. The one thing that could be improved is the start of breakfast. It begins at 06:00 which is slightly inconvenient if you have an early flight especially if you have to catch the bus at 05:00 or 06:00.

We didn't actually stay overnight, but just stopped in to rest for the afternoon before catching our flight home. The hotel had a great little gym with a hottub, which was a perfect way to pass some time in the afternoon. Then we had showers and a very delicious dinner at the restaurant before getting the airport shuttle. The shuttle was great and absolutely perfect for getting us to the flight on time.

Just sad that I couldn't stay longer given that we'd paid for the night - but that's on us! We were very happy with everything!

Great location for a layover being 10 minutes from El Dorado airport tho be wary of being approached at the airport for a taxi as the knucklehead who we went with drove past the hotel, then came back and charged us AU $30 for what should have been a short ride! Get an Uber with a fixed price! Fantastic service from our arrival to departure with a courtesy bus to and from the airport although we weren't aware of this on our arrival. The hotel is plush, rooms are great and meals were good and reasonably priced. My family and I travel to Medellin every few years or so, and I wished we had stayed here on previous layovers, having paid a little bit less at other hotels and barely receiving 20% of the value of the Hilton Garden hotel.

Not a big deal but I do love a room with a balcony!

Breakfast was included and excellent. It is very centrally located, great shuttle service to the airport which is include in your stay and taxis readily available to get you to any location in Bogota.

Everything met my expectations except the message instructions from the hotel as to where to get the shuttle from the airport to the hotel, it has been changed to the first floor by door 1 of the terminal instead of the second floor.

The staff was very friendly and very helpful. The cleaning lady Carmen was especially helpful and friendly as were the front desk agents, taxi drivers, servers in the restaurants during breakfast. They look out for you and offer help when needed with a big smile. The size of the rooms are amazing as are the views. The beds are extremely comfortable.

The choices at the breakfast were at times limited. One day there was only the choice of caldo, fruit, juevos revueltos con jamon, chicken nuggets, and small chorizos apart from the regular bread and cereal.

The room was very clean, and quiet. The bed is very comfortable. The staff at the front counter allowed me to use the Jacuzzi outside of hours because of the delays in getting out of the airport

The shuttle doesn’t run very often, it seems to me that being so close to the airport and having a driver on this, it should just constantly go back and forth. Instead it’s only every hour. The staff at the front desk in the morning tried to charge me an additional “Tax” that would have put the total rate well over the booking.com amount. I argued and didn’t have to pay, but another traveller without adequate Spanish or English would be in a tricky situation

The location is excellent. The hotel has a safe box in the room, great security and safety. Breakfast and staff excellent service.

Sometimes there are some older men outside the hotel who dress in suites that can make your female guest, feel uncomfortable. I am not sure if they work there or just hang out,but it can be annoying and unpleasant.