Excellent location, near to the start point of most tours, professional staff that also treat you as welcome friends, one of the best breakfast buffet and a la carte menus I've ever experienced, including egg-white only options, a really nice rooftop infinity pool and bar area. Room size is average to small, but even the smallest room is equipped with everything one needs. No need to go to Centro, a 5 minute walk away (clock tower), because there are several top rated clubs and restaurants literally next door, and throughout the Getsemani neighborhood. Two suggestions: keep the rooftop bar and pool open to at least 10pm or later (it now closes at 9pm), and promote the rooftop to the public, and/or make it more inviting to guests. It is a really nice space, but compared to the dozens of rooftop spaces in the area, it is relatively empty of guests (being the only guest was not unusual during my 5 night stay), no music or action to keep you there, Utilizing that space more effectively would be a win win for the hotel and it's guests. Bottom line. When i return to Cartagena, this will be my hotel 👍🏼

This was by far the best hotel I could've stayed at in Cartagena. The location was PERFECT we were only a couple steps from everything we need. Also, a great location for any excursion meet-up points. Now let's get in to the hotel itself. The hotel was super clean! Our room was spacious, and the housekeepers always maintained its cleanliness -- even tidied up some of our personal items. The best part was the rooftop pool. My partner and I were at that pool every day of our stay. It has the best view of the city and the staff at the rooftop bar served up some of the most delicious drinks and had great service. The breakfast buffet was also super good and had some fresh food options. The hotel had an intimate feel which we loved. Staff knew us by name and would quickly familiarize themselves with the guest. Throughout the entire stay, my partner and I had top-of-the-line service from the staff. Special shoutout to Fabian and Aflanso who went above and beyond helping my partner plan a birthday surprise for me and for making every aspect of our stay extra special. Also, a special shoutout to Virginia at concierge for being so lovely and helping us plan out our excursions and always being accessible by text to give me local recommendations. Overall, we had the absolute best time at Arsenal and would 100% return!

Nothing!

Staff, Location, facilities, food, service. Great place to stay and recommend. Walking distance to any place you want to visit. Food for breakfast, lunch and dinner 100% great. Bedroom was clean, perfect size, bed was perfect. Staff has a good understanding of customer service. Christian was great at check in, José was so kind and explained every single detail in the restaurant menu, Harold was awesome every day checking if we are having a good time and offering his assistance at all times, Fabian is a great manager, always willing to assist, sharing tips for every place we mentined and super friendly & professional. The best of all Pomponio at breakfast time, his recommendations, hospitality, service, he is super friendly and eager to help, made our stay feel like home (he deserves a raise and great recognition). Also Oscar, from the concierg helped us to schedule our tours, he was awesome! Even the stores next door for souvenirs. Big thanks to all and each of them.

My stay was too short. Everything was great.

A beautiful hotel in the most ideal location. A special thanks to the reception staff and Alfonso for their kind welcome. The bed was very comfortable and we found the room a good size. The gym while small had everything we needed. The pool area was great - an ideal place to relax for the last two days of our trip in Cartagena.

Breakfast was a let down. Birds were eating everything, there were flies all over the food and the staff were not as pleasant as the other staff we met in the hotel. If there were coverings on the food, the experience would have been so much better as the options were great - we just couldn't eat the food with birds eating the food from our plates and the buffet. The staff didn't seem bothered to try get the birds away or cover things up. Such a pity as couldn't fault the hotel otherwise.

What's good - great bed and pillows, hot water, great breakfast, great location: almost in the center but no noise at night, complimentary water in the room, water jugs in the lobby, friendly English-speaking staff, no problem leaving bags for storage. Absolutely safe. The pool is not very big with a gorgeous view. Especially nice in the evening.

Very small rooms, if you have a big suitcase - good luck with placing it. Windows overlooking the wall. At first we were given a room on the 4th floor with a window overlooking the corridor and a terrible smell in the room, we changed it to the second floor where at least the window overlooked the wall with a plant and there was no smell. The air conditioner is very noisy. In general, not quite five stars for price/quality.

The rooftop pool, with an exceptional view on the bay and the modern highrises of Bocagrande, was a very welcome respite from the heat during the afternoons! The hotel is located very close to all the attractions of Getsemani and the old town and easy to walk around while having a home base close by.

While we were there there was major construction going on, with loud noises and welding going on right outside our window. We had also specifically booked a room with a "garden" view but all the vines and plants were removed, leaving an ugly concrete wall and bare scafolding. I am sure this is a temporary situation but it did negatively impact our trip.

Excellent hotel in perfect location with short walk to the old city, Getsemani streets and the port. Everything about our stay was perfect. We stayed twice as such a lovely place. Brilliant breakfast selection, lovely lunch, rooms spotlessly clean and very helpful front desk. The rooftop pool & bar with fabulous views was so relaxing at the end of the day. Everyone we met was so kind and helpful. Sorry I didn’t get the names for all the wonderful staff we met but thank you Fabian, Juan. Christian as well as all those I wish I had got the chance to get their names. Highly recommended

All good here! Absolutely no complaints!

Staff at reception as well as Concierge have been absolutely lovely. Staff at restaurants / pool bar were mostly great or good. Soundproofing towards outside areas is great (thanks to the modern windows / glass-fronts). Rooms are modern, beds are very comfy with different cushions (firm & soft). Breakfast is fantastic (huge variety, good quality) - which you don't see too often in South America. The rooftop areas (incl. pool) are great.

While the soundproofing towards outside is great, it's unfortunately crappy towards inside (hallway): despite looking sturdy, the doors are so hollow that you hear every word from the hallway and even the noise from the rooms across. Half of the light switches didn't work in my room (will be an issue if you're not travelling alone and need the switches on both sides of the bed to work). The available seating space at the pool is insufficient (=only 6 sunbeds for a hotel with around 70 rooms plus some chairs / tables). If you're unlucky, you'll have some noisy people from the US at the hotel (getting drunk with Tequila already at lunchtime at the pool - but that's not the fault of the hotel).

Christian from the front desk was super helpfull The emplacement is really good Great restaurant around

The breakfast service was difficult (for coffee by example) The service at the pool... they never take you glass away or ask you if you want something else but they charge you the tip . There is s great difference between the service for food and drink (for restaurant and pool more of a 3 star hotel) and the service from the front desk and the maid (more a 4 star hotel)

The location is great to be between El Centro and Getsemani. To reach the entrance of Centro it is a comfortable 7-8 min walk. Getsemani is just behind the hotel. The street is quiet, restaurants, shops around. The Trinidad square is booming evenings, great street food, music. Few min walk from the hotel. Also cheap cocktails, drinks. The atmosphere, design of the hotel is earthy, elegant and modern. Loved the vibe. The staff was friendly, Alfonso was very caring and cool. The excursion staff Gabriela was super nice, giving a lot of great suggestions and the trip to Rosario Island was outstanding! Another TOP was the breakfast: if you like fruits you will be in heaven, absolutely fresh and large selection of at least 12-15 different sorts. Also the rest of the buffet was great, fresh hot food selection, pastries, etc. (Lil downside is that is on the roof, sun is hitting and it is already warm and humid) Had dinner at the hotel restaurant: great interior, high quality food, nice service. Normal priced, was a great dinner. (Music was a lil loud) Had massage at the hotel: well priced, professional. It is in a room near the reception so dont expect super Spa but great and relaxing. Good bathroom amenities.

Room 213 we stayed in: from check in we were informed that there is no hot water in the sink. (Water was not even flowing from that side of the tap) Found a bit off as that was a known problem. One evening there was no hot water in the shower, called maintenance but nothing was done, he said it is coming. But only in the morning we had hot water. The shower head is super high up that resulted the water always splashing out. Visibly there used to be a sliding door in the shower but that was removed (not sure if only in our room) and regardless how careful you shower, the floor outside was always wet. All in all good stay, biggest was the bathroom issue.