The rooms were very clean and the views from the balcony were lovely with the mountains in the background. We left our fifth floor balcony door open nearly constantly to feel the almost constant 70 degree breeze. The hot water was heated with solar panels so you didn't feel as badly taking a little extra time in the shower. The breakfast bar included fresh fruit and bread and one could order eggs or pancakes from the kitchen at no additional cost. If one woke up too late, there were two bakeries and one grocery store within two blocks.

We would have preferred being closer to public transportation, but Uber's cost only $2 for the average 20 minute trip so that was an easy work-around.

Beautiful hotel and somewhat unique with its indoor environment of living plants and historical artifacts on display. The room with a jacuzzi was perfect for us! It was clean, comfortable, great view and had everything we needed. The hotel is in a very nice, safe neighborhood and close to many restaurants and shopping. The food in the downstairs restaurant was delicious and the entire staff was super friendly and helpful. The staff does not speak much, if any, English, but they were very patient and understanding with my poor Spanish ability so they get a big thumbs up for that!

Absolutely no complaints about anything at this hotel.

Convenient location. Nice restaurant onsite. Friendly staff.

Street noise. (Soundproof windows would be a major improvement)

The quick response to my questions regarding transportation from the airport. Loved the walkability

I would have like a couple of other protein choices for breakfast as a part of the "included" options (we could order an egg dish and it also came with a bit of cheese). If there was one other protein choice, that would have been fantastic (like bacon, sausage, or ham). Although there was fruit on the bar, one day it was under-ripe (but that's fruit, you can never know - so not saying this was a problem, I'm just noting it). Liked having breakfast included so I'm not complaining, just trying to boost it for my next visit!

The room and bathroom are spacious. Similar to what I've been noticing with other hotels, wash cloths are not provided -- only towels. Everything looks just like the pictures. The bed is extremely comfortable with lots of pillows. The room has a refrigerator but not a microwave. The TV had many channels (all in Spanish) and there is an option to connect to Netflix and Hulu. The staff is very friendly and the breakfast is good. The hotel has a restaurant where you may order lunch and dinner (it's a bit pricey but not outrageous like some restaurants in the Poblado area). The area where the hotel is located is quiet and about a 15 minute walk to the metro station.

The WIFI is very bad. I had to use my phone as a hotspot most of the time.

The location is very safe and not far from the city center (with a taxi) . The room was very big with a comfortable king size bed and wonderful pillows. The breakfast was just ok , could be better with more choices. The most annoying thing was that nobody speaks English not even at the reception. If someone doesn’t speak Spanish at all better not to travel in Latin America.

The communication with the language… very very disappointing

Food is pretty good at the restaurant and the staff are great. Some advice, don't leave the car outside the parking lot during the night or you risk getting your mirrors robbed, we didn't thanks to the guy at the front desk who fortunately was paying attention and was able to shout at them,

Room was a bit noisy from the streets surounding the hotel, no proper insulation makes it too warm and therefore you always need the AC.

the location was great, convenient and safe. the cleaning ladies did an excellent jobs at keep the room cleaned. the front desk people was also did a good job.

there need to be more option on the breakfast menu asides from the standards. However, the servers were very nice and did an excellent jobs at serving people.

Friendly staff and very helpful. Front text is comfortable to talk on English which helps. Rest of the staff are Spanish speaking but excellent and patient. Hotel has a comfortable vibe. Green. Bio friendly. Clean.

Breakfast was average. Hotel doesn't have any other facilities like pool or gym or sauna or public laundry.

Great location, close to a big plaza, staff pretty friendly, 24 hours service, room very clean, Internet fast, food delicious, full breakfast with fruit, bread, eggs, coffee and orange juice. Laundry, and if you need a taxi or transportation, they can contact someone. The Guatapé tour that they offered, it was an excellent service as well.

Nothing, everything was great.