The location was very convenient and close to many of the big attractions in Prague. It was about a 5 minute walk to the trams for public transportation which wasn't bad at all. Breakfast was included in the booking price and decent but wasn't something we wanted to eat every day. There are quite a few restaurants within easy walking distance and the hotel was able to provide a heavier duty pack'n play for my toddler which was much appreciated.

I did not like that upon checkout one of the reception staff (Sami) scammed us for our private airport transfer. We left at 3am and were distracted by a very tired and cranky toddler. Our real driver was around the corner from the hotel waiting for us and I assume we ended up in the reception staff's friend's vehicle at a higher price than what we were supposed to pay. It was a very rushed exchange not helped by a cranky toddler as I said before. After a very good overall experience in Prague this whole experience left me feeling very shaken and unsafe and feeling very resentful as we had good interactions with Sami before this event. The other reception staff were very attentive and nice.

The location of the hotel was fantastic. Just a few minutes stroll from the Old Town Square and within walking distance of most attractions. Our Junior Suite was very spacious and very comfortable and with only 2 of us staying in the suite it felt more like an apartment. The bedroom was large with plenty of storage and a lovely comfortable huge bed. The bathroom was very spacious and the shower was excellent. Shower gel/shampoo and soap were provided. We didn't avail of the bath with it's soft purple lighting which looked very nice. We had a mini bar fridge and a kitchen sink with a breakfast bar seating in the entrance hall area of the suite and there was a safe in this room also. The living room area was very generous and comfortable and with a sofa bed. The breakfast buffet was sufficient, the hot food consisting of scrambled eggs and bacon and then there were continental options. Coffee was supplied in flasks and while it was drinkable, it wasn't great. The staff were all very friendly and helpful. The hotel bar closes early, 9 or 10pm, but there is a nice bar just a few doors away. The room was cleaned daily and the hotel in general seemed spotlessly clean. If we return to Prague we would definitely stay at this hotel again and highly recommend it.

The only drawback was the noise from nightlife outside at night. We like to sleep with windows open but it wasn't possible due to very noisy crowds congregating outside into the early hours. The hotel is in no way at fault, and when we closed the windows we were able to sleep.

large room with a balcony and wonderfully located - a couple of blocks from the Old Prague square. able to walk to all the sites.

The quality of the breakfast was not up the 4 star category. When we arrived there was a terrible sewer smell coming from bathroom and the room was very warm (no air conditioning ) and we were not able to adjust it from the room and we had to sleep with the windows open. They did fix these 2 problems the next day. The shower was missing a door so the water came out into the bathroom. I’d seen this in previous reviews so I don’t think they are fixing these problems. There was also no plug in the bathroom sink which made it possible for things to fall down the drain.

The staff were amazing… very good breakfast, big and beautiful room with balcony and a perfect city view..excellent location.. few minutes walk from everything!

Nothing

Très propre Bed very comfortable actually best bed I have slept in a long time ,including my own in London Le personnel. A la reception,Sami who went the extra mile and top of things , Irina and ( can’t remember his name sorry) who also came up to the plate Au breakfast room ( Alex ,who was very efficient,and catered to young children, including my grandson) ready to adapt to different requests and engaged in small conversations which my grandson loved he is 12 Great windows that kept the noise away and the temperature pleasant. Loved the bathroom,,the space ,the modern design and the functionality. Lets not forget housekeepers who never failed to have a cheerful smile and greetings and who did a great job cleaning

La couleur du dessus de lit ,,un peu triste, but the room and windows were quite large that with the light it was fine Some might even like it Réception room is a little small but this was not an issue.. So not appreciated is not a correct question..

A wonderful hotel, with very good breakfast, friendly staff and amazing rooms. We stayed for two nights at the hotel and everything was fantastic. The hotel is in a perfect location. All the top attractions of Prague are in a walking distance. The rooms are impressive, they look more like apartments, equipped with everything you may need. I true treasure of this hotel is their staff. Special thanks to a very professional and helpful girl Irina from Ukraine that meet us at the reception. She helped us to book a evening cruise with a dinner on a boat and made our stay very pleasant. We appreciated that they gave us boxes with the breakfast, because we had an earlier fly at the airport. Everything was delicious and prepared with love. The receptionist Sami, from night shift, was very friendly. Thank you for everything! We will gladly come back to this hotel anytime we will visit Prague! With love, Lica.

Everything was perfect!

Location right in the city center, size of the apartment, parking possibility, wide assortment of breakfast, quiet room.

Bad smell in the apartment (probably from air condition). Air conditioner turns on randomly and it's very old fashioned. Bed as well as room are worn out and bed has extremely soft matresses. Breakfast ham was spoiled and coffee maker was out of order. The staff doesn't understand English or Czech well. There is an elevator, but you can only get to it by stairs. There is only one chair on the terrace. Unfortunetly because of these "little things" this is definitely not a four star hotel from my point of view.

The hotel is in an excellent location near most of the important sites in the old city. The suite is big, renovated, and includes a fully equipped kitchen. The bathroom is big. The staff is efficient. The breakfast is good. But... the big problem is the lack of control over the air conditioning/heating system, which made us sleep on cold nights with the window open due to the high heating temperature. I hope the management fixed this problem..if they do - it will be a perfect hotel!

The hotel was in a great location near the city centre.

The only downside was the air on didn’t work in our room (37c) but reception provided a fan.

Location was safe and very convenient to Old Town and Karlov Bridge. It was walking distance to all we wanted but a little off the main square so it was nice and quiet. Our room was huge (2 rooms, sitting room and bedroom) and had a very comfortable bed. There was a little balcony to step out to. We liked this hotel.

Breakfast is not that great. It is serviced by the bar next door and they are not a restaurant. One of the mornings all the hot food was cold, the sternos were off. Another morning, the coffee machine was not working so no coffee at all. Other mornings when coffee machine was working, they brought you a small cup and you had to wait again if you wanted another cup. The rest of the breakfast was completely self serve, fruit, sterno eggs and bacon, cheese and a roll but the coffee you had to wait to be served. Personally I prefer to have access to self serve coffee over self service food.