This was a brief, one-night stay at a location that was strategic to its proximity to Carrasco Airport because we had a 7:00 am flight the following day. The entire staff was extremely friendly and accommodating despite a significant language barrier-- not all spoke English but everyone tried to communicate effectively in spite of this. And, for travelers like us who struggle with speaking Spanish, their efforts were very much appreciated. The guestroom was spacious and the amenities were generous. The beds were firm and comfortable. It's odd to complain about but we found the pillows to be too thick. The hotel was very well-maintained, clean, and gave a strong sense of security. I would caution travelers that there are no other food and beverage locations within safe proximity to the hotel but the in-house food and beverage options were adequate.

When I inquired ahead of the trip via the messaging service on Booking.com about airport shuttle service, I was provided incorrect information. I was told by whoever responded to my query that we needed to book shuttle service ahead of time via a third party provider and that the cost was $15 USD per traveler. While this was not necessarily an issue, the Front Desk Staff had no idea what I was referring to and instead offered to arrange for taxi service in the morning (which ultimately cost us only $8 USD total). Booking.com may want to look into this. Also, with the hotel's proximity to the airport, it seems to warrant having complimentary airport shuttle service.

Great service: both front desk agents switched to French (I am French Canadian) as soon as they heard us… Very kind of them although I never ask for it and always try to do my best in Spanish. Hotel is ultra clean, customer service is excellent and food and drinks are rather good (they have a menu and more choices that I had expected). Room is quite large, very clean, sheets and pillows are comfortable.

Nothing. All was well.

Quiet and super comfy room; amazing that even so near to busy road and airport, the lakeside room gives you a peaceful and relaxing view. Breakfast is very good indeed, lots of choice, and always nice fresh fruit :) Staff are exceptional, always going out of their way to make the stay comfortable and hassle-free. This is our second visit, and we were so happy to see the familiar face of Joaquim on the reception desk. He greeted us like old friends, and always has time for smile.

Cannot fault this place for what it offers, all really good!

Breakfast and dinner was very good. Staff are exceptional - friendly, welcoming and helpful. Joaquim on reception is amazing. We arrived very early, so our room was not ready understandably - but they found another room that was available so we could check in straight away. After a very long period of travelling, this was so helpful.

The room on the Avenida side is just a bit noisy, but these things are relative of course (it did not stop us having a great night's sleep!)

This hotel was one of the best values for the money that I have ever had. I was in Paris this year in a tiny room at twice the price with no breakfast included, no WiFi, nothing special but a decent location. I never stayed at a Hampton in the States but I will definitely put it on the top of my list my next trip. WJR

Everything.

The room was a good size, the staff was friendly, and breakfast was very good.

The pillows were big and hard, and the beds were getting a little old, so when 2 people were on it, the bed dipped in the middle. The wifi signal was quite poor throughout the hotel. Dinner was pretty expensive and not worth the money.

Overall, the facilities were pretty and clean. Our room was big enough for a family of 3 (2 adults and 1 baby). The view on the lake. The bed was comfortable. The location was great to get to the airport fast.

There was a bad smell in the bathroom, as if the base of the toilet wasn't properly cleaned. The ice maker machine was leaking an orange liquid (I didn't know if it was normal).

The bed and pillows are the most comfortable we have ever slept on, absolute dream sleep! Even though this is a few minutes from the airport, the hotel is so quiet, and it is very relaxing to have the view over the calm lake. From the outside this looks like a 'meh' corporate hotel; however, in the inside it is welcoming and comfortable.

Like it all for the reasons above. Also the staff (shout out to Joaquin and Nacho) were wonderful, going out of their way to help us and make us feel welcome.

Very nice view over the lake (at a higher price). Super friendly and welcoming staff at the reception counter, which is not always obvious for this kind of hotel (high-end, airport). Very close to the airport, but still quiet.

No airport shuttle

Excellent hotel very close to the airport. We've spent the last 3 weeks traveling and these beds were one of the most comfortable. The breakfast had great options and there was parking available. There is also a beautiful view from the back. Would definitely stay here again if I returned to the area.

Nothing